Hampton Inn Bozeman♡

Could have been better

7.0

− Breakfast was incomplete, unavailable despite our arrival in middle of service time -- preferred coffee unavailable, milk empty, promised potatoes unavailable.

Guest review

5.0

Decent

− Only 1 luggage cart for all guests!! C’mon man!!!

Worst Hilton I’ve ever stayed

2.0

Building is really old and a bit disgusting. The tub had stains, gross red brown stains. All down the bottom. The inside of the toilet was all scratched up. Faucet wouldn’t stop leaking. Room had a wet dog smell and the air conditioner made a weird nose whenever it was in. Carpets look stained wallpaper in the halls is coming off. Would not recommend and depending on when you go the price is high!

Alex

10.0

I was there for a medical emergency for my dog. So not great circumstance to begin. But Alex gave some of the best customer service experience I have had in a while. Not in a way that good customer service is hard to come by but he was extremely genuine and caring type. If you could write a script of what you’d want someone to tell you, he already had it said. The accommodations were adequate and did their job as well. Nothing bad to say there. But a quality interaction like that made this trip significantly better in my eyes.

Inadequate staffing

6.0

The facility itself was fine, but we checked in at midnight after traveling 12 hours and was given keys to two different rooms with occupants already in them. Austin was very kind, but it was almost like this was his 1st night on the job. My complaint isn't on his behavior at all, but the fact that we woke up 2 different customers by being sent to the wrong rooms at midnight was very embarrassing and exhausting! We were told by Austin that our room would be refunded for our troubles, but of course that didn't happen the next morning. The lady at the counter, said she didn't know how he messed up that bad because he had been employed there for 2 years. It honestly seemed like his first day in the job.

Do not stay here

2.0

To preface..every staff member we encountered was professional, pleasant and in full agreement with our commentary to them With complete respect, simply put this hotel is nasty and noting more than a roadside dive. Truth is after chatting with management..they know it and are in complete agreement. This hotel is NOT representative of the Hilton name and brand. Some reviews indicate that it is tired and dated but the overall rating this place is getting suggests that these reviews are screened. Every piece of fabric, carpet and furniture is permeated with filth and the smell of smoke. I ran a paper towel along the ledges of the bathroom countertop and tissue holders and it was filthy. Do not stay here and realize that it is not representative of even your worst Hilton experience. This is coming from a 35 year Hilton Honors member as well as someone who had chosen this brand for corporate ownership use. Ohh and they charged $324 per night last night.