Hotels of Earth

The Palace, a Luxury Collection Hotel, Madrid

★★★★★ Plaza de las Cortes, 7, Madrid, ES

8.6 guest rating· 553 reviews

The five stars

The Palace, a Luxury Collection Hotel, Madrid holds a five-star rating in its official classification, the requirement for every property in the Hotels of Earth collection.

The service side of those stars shows in its listing: Fitness facilities, Fitness center, Room service, Spa/wellness center and Valet parking.

Guests score it 8.6/10 across 553 reviews.

About this hotel

Luxury Hotel in Madrid's Art Triangle

Elegant Facilities : The Westin Palace is a luxurious hotel situated in the heart of Madrid, just steps away from iconic landmarks such as the Prado, Thyssen, and Reina Sofia Museums.

Stunning Stained-Glass Dome : Guests can enjoy a delightful buffet breakfast under the hotel's famous stained-glass dome, accompanied by soothing music for a perfect start to the day.

Historic Charm and Modern Comfort : The rooms at the Palace blend historic charm with modern amenities, featuring the award-winning Westin Heavenly Bed and Bath, antique furniture, and internet television.

Immerse yourself in luxury and history at the Westin Palace - book your stay now for an unforgettable experience in Madrid!

Rooms & rates

Pick your dates. Prices are live, not cached.

Suite, 1 King Bed

Sleeps 4

  • Desk
  • Laptop-friendly workspace
  • Bathrobe
  • Private bathroom
  • Deep soaking bathtub

<p><strong>1 King Bed</strong></p><p>Soundproofed room</p><br/><p><b>Relax</b> - In-room massage available</p><p><b>Internet</b> - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices) </p><p><b>Entertainment</b> - Smart television with premium channels</p><p><b>Food & Drink</b> - 24-hour room service and minibar (fees may apply)</p><p><b>Sleep</b> - Pillowtop bed, premium bedding, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, deep soaking bathtub </p><p><b>Practical</b> - Laptop-compatible safe, free newspaper, and iron/ironing board; free cribs/infant beds available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request) and climate-controlled air conditioning</p><p><b>Accessibility</b> - Height-adjustable showerhead</p><p><b>Eco-friendly</b> - Eco-friendly cleaning supplies, energy-saving switches, recycling bin, and LED light bulbs</p><p><b>Need to Know</b> - Housekeeping on request, no rollaway/extra beds available</p><p>Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Room, 1 King Bed

Sleeps 3 · 27 m²

  • Desk
  • Laptop-friendly workspace
  • Bathrobe
  • Private bathroom
  • Deep soaking bathtub

<p><strong>1 King Bed</strong></p><p>291-sq-foot room with city views </p><br/><p><b>Relax</b> - In-room massage available</p><p><b>Internet</b> - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices) </p><p><b>Entertainment</b> - Smart television with premium channels</p><p><b>Food & Drink</b> - 24-hour room service and minibar (fees may apply)</p><p><b>Sleep</b> - Pillowtop bed, premium bedding, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, deep soaking bathtub </p><p><b>Practical</b> - Laptop-compatible safe, free newspaper, and iron/ironing board; free cribs/infant beds available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request) and climate-controlled air conditioning</p><p><b>Accessibility</b> - Height-adjustable showerhead</p><p><b>Eco-friendly</b> - Eco-friendly cleaning supplies, energy-saving switches, recycling bin, and LED light bulbs</p><p><b>Need to Know</b> - Housekeeping on request, no rollaway/extra beds available</p><p>Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Suite, 1 Bedroom

Sleeps 4 · 70 m²

  • Desk
  • Laptop-friendly workspace
  • Bathrobe
  • Private bathroom
  • Deep soaking bathtub

<p><strong>1 King Bed</strong></p><p>754-sq-foot room with city views </p><br/><p><b>Layout</b> - Bedroom and sitting area</p><p><b>Relax</b> - In-room massage available</p><p><b>Internet</b> - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices) </p><p><b>Entertainment</b> - Smart television with premium channels</p><p><b>Food & Drink</b> - 24-hour room service and minibar (fees may apply)</p><p><b>Sleep</b> - Pillowtop bed, premium bedding, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, deep soaking bathtub </p><p><b>Practical</b> - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request) and climate-controlled air conditioning</p><p><b>Accessibility</b> - Height-adjustable showerhead</p><p><b>Eco-friendly</b> - Eco-friendly cleaning supplies, energy-saving switches, recycling bin, and LED light bulbs</p><p><b>Need to Know</b> - Housekeeping on request</p><p>Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Suite, 1 Bedroom

Sleeps 4 · 55 m²

  • Desk
  • Laptop-friendly workspace
  • Bathrobe
  • Private bathroom
  • Deep soaking bathtub

<p><strong>1 King Bed</strong></p><p>592 sq feet </p><br/><p><b>Layout</b> - Bedroom </p><p><b>Relax</b> - In-room massage available</p><p><b>Internet</b> - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices) </p><p><b>Entertainment</b> - Smart television with premium channels</p><p><b>Food & Drink</b> - 24-hour room service and minibar (fees may apply)</p><p><b>Sleep</b> - Pillowtop bed, premium bedding, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, deep soaking bathtub </p><p><b>Practical</b> - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request) and climate-controlled air conditioning</p><p><b>Accessibility</b> - Low-height electrical outlets in bathroom, grab bar in shower, wheelchair-accessible bathroom vanity, low-height counter and sink, transfer shower, wheelchair accessible, closed-captioned TV, visual fire alarm, lever door handles, height-adjustable showerhead, low-height door lock, and raised toilet seat</p><p><b>Eco-friendly</b> - Eco-friendly cleaning supplies, energy-saving switches, recycling bin, and LED light bulbs</p><p><b>Need to Know</b> - Housekeeping on request</p><p>Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Suite, 1 Bedroom

Sleeps 4 · 90 m²

  • Desk
  • Laptop-friendly workspace
  • Bathrobe
  • Private bathroom
  • Deep soaking bathtub

<p><strong>1 King Bed</strong></p><p>969-sq-foot room with city views </p><br/><p><b>Layout</b> - Bedroom and sitting area</p><p><b>Relax</b> - In-room massage available</p><p><b>Internet</b> - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices) </p><p><b>Entertainment</b> - Smart television with premium channels</p><p><b>Food & Drink</b> - 24-hour room service and minibar (fees may apply)</p><p><b>Sleep</b> - Pillowtop bed, premium bedding, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, deep soaking bathtub </p><p><b>Practical</b> - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request) and climate-controlled air conditioning</p><p><b>Accessibility</b> - Height-adjustable showerhead</p><p><b>Eco-friendly</b> - Eco-friendly cleaning supplies, energy-saving switches, recycling bin, and LED light bulbs</p><p><b>Need to Know</b> - Housekeeping on request</p><p>Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Palace Suite

Sleeps 4 · 57 m² · King bed

  • Desk
  • Laptop-friendly workspace
  • Bathrobe
  • Private bathroom
  • Deep soaking bathtub

<p><strong>1 King Bed</strong></p><p>614 sq feet </p><br/><p><b>Layout</b> - Separate living room</p><p><b>Relax</b> - In-room massage available</p><p><b>Internet</b> - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices) </p><p><b>Entertainment</b> - Smart television with premium channels</p><p><b>Food & Drink</b> - 24-hour room service and minibar (fees may apply)</p><p><b>Sleep</b> - Pillowtop bed, premium bedding, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, deep soaking bathtub </p><p><b>Practical</b> - Laptop-compatible safe, free newspaper, and iron/ironing board; cribs (free) available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request) and climate-controlled air conditioning</p><p><b>Accessibility</b> - Low-height counters and sink</p><p><b>Eco-friendly</b> - Eco-friendly cleaning supplies, energy-saving switches, recycling bin, and LED light bulbs</p><p><b>Need to Know</b> - Housekeeping on request, no rollaway/extra beds available</p><p>Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Room, 1 King Bed

Sleeps 3 · 35 m² · King bed

  • Desk
  • Laptop-friendly workspace
  • Bathrobe
  • Private bathroom
  • Deep soaking bathtub

<p><strong>1 King Bed</strong></p><p>377 sq feet </p><br/><p><b>Relax</b> - In-room massage available</p><p><b>Internet</b> - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices) </p><p><b>Entertainment</b> - Smart television with premium channels</p><p><b>Food & Drink</b> - 24-hour room service and minibar (fees may apply)</p><p><b>Sleep</b> - Pillowtop bed, premium bedding, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, deep soaking bathtub </p><p><b>Practical</b> - Laptop-compatible safe, free newspaper, and iron/ironing board; cribs (free) available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request) and climate-controlled air conditioning</p><p><b>Accessibility</b> - Low-height counters and sink</p><p><b>Eco-friendly</b> - Eco-friendly cleaning supplies, energy-saving switches, recycling bin, and LED light bulbs</p><p><b>Need to Know</b> - Housekeeping on request, no rollaway/extra beds available</p><p>Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Neptuno Suite

Sleeps 4 · 95 m² · King bed

  • Desk
  • Laptop-friendly workspace
  • Bathrobe
  • Private bathroom
  • Deep soaking bathtub

<p><strong>1 King Bed</strong></p><p>1023 sq feet </p><br/><p><b>Layout</b> - Separate living room</p><p><b>Relax</b> - In-room massage available</p><p><b>Internet</b> - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices) </p><p><b>Entertainment</b> - Smart television with premium channels</p><p><b>Food & Drink</b> - 24-hour room service and minibar (fees may apply)</p><p><b>Sleep</b> - Pillowtop bed, premium bedding, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, deep soaking bathtub </p><p><b>Practical</b> - Laptop-compatible safe, free newspaper, and iron/ironing board; cribs (free) available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request) and climate-controlled air conditioning</p><p><b>Accessibility</b> - Low-height counters and sink</p><p><b>Eco-friendly</b> - Eco-friendly cleaning supplies, energy-saving switches, recycling bin, and LED light bulbs</p><p><b>Need to Know</b> - Housekeeping on request, no rollaway/extra beds available</p><p>Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Cortes Suite

Sleeps 4 · 72 m² · King bed

  • Desk
  • Laptop-friendly workspace
  • Bathrobe
  • Private bathroom
  • Deep soaking bathtub

<p><strong>1 King Bed</strong></p><p>775 sq feet </p><br/><p><b>Layout</b> - Separate living room</p><p><b>Relax</b> - In-room massage available</p><p><b>Internet</b> - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices) </p><p><b>Entertainment</b> - Smart television with premium channels</p><p><b>Food & Drink</b> - 24-hour room service and minibar (fees may apply)</p><p><b>Sleep</b> - Pillowtop bed, premium bedding, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, deep soaking bathtub </p><p><b>Practical</b> - Laptop-compatible safe, free newspaper, and iron/ironing board; cribs (free) available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request) and climate-controlled air conditioning</p><p><b>Accessibility</b> - Low-height counters and sink</p><p><b>Eco-friendly</b> - Eco-friendly cleaning supplies, energy-saving switches, recycling bin, and LED light bulbs</p><p><b>Need to Know</b> - Housekeeping on request, no rollaway/extra beds available</p><p>Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Grand Room, 1 King Bed, View

Sleeps 3 · 27 m²

  • Desk
  • Laptop-friendly workspace
  • Bathrobe
  • Private bathroom
  • Deep soaking bathtub

<p><strong>1 King Bed</strong></p><p>291-sq-foot room with city views </p><br/><p><b>Relax</b> - In-room massage available</p><p><b>Internet</b> - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices) </p><p><b>Entertainment</b> - Smart television with premium channels</p><p><b>Food & Drink</b> - 24-hour room service and minibar (fees may apply)</p><p><b>Sleep</b> - Pillowtop bed, premium bedding, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, deep soaking bathtub </p><p><b>Practical</b> - Laptop-compatible safe, free newspaper, and iron/ironing board; free cribs/infant beds available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request) and climate-controlled air conditioning</p><p><b>Accessibility</b> - Height-adjustable showerhead</p><p><b>Eco-friendly</b> - Eco-friendly cleaning supplies, energy-saving switches, recycling bin, and LED light bulbs</p><p><b>Need to Know</b> - Housekeeping on request, no rollaway/extra beds available</p><p>Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Amenities

  • Paid WiFi
  • WiFi available
  • Fitness/spa locker rooms
  • Spa/wellness center
  • Spa/wellness center services
  • Fitness facilities
  • Private parking
  • Valet parking
  • Breakfast in the room
  • Breakfast takeaway containers
  • Restaurant
  • Bar
  • Barber/beauty shop
  • Screens / Barriers between staff and guests for safety
Show all 80 amenities
  • Air conditioning
  • Pets allowed
  • Pet basket
  • Pet bowls
  • 24-hour front desk
  • Business center
  • Mobile app for room service
  • Room service
  • 24-hour security
  • Non-smoking rooms
  • Family rooms
  • ATM/cash machine on site
  • Beauty Services
  • Car hire
  • Cashless payment available
  • CCTV in common areas
  • CCTV outside property
  • Cleaning standards that are effective against Coronavirus
  • Concierge service
  • Contactless check-in/check-out
  • Currency exchange
  • Daily housekeeping
  • Delivered food - securely covered
  • Dry cleaning
  • Express check-in/check-out
  • Face masks for guests available
  • Facilities for disabled guests
  • Fax/photocopying
  • Fire extinguishers
  • First aid kit available
  • Food delivered to guest room
  • Fruits
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hair Salon Services
  • Hand sanitizer in guest room and key areas
  • Heating
  • Ironing service
  • Key access
  • Key card access
  • Kid meals
  • Kid-friendly buffet
  • Laundry
  • Laundry washed per local authority guidelines
  • Lift / Elevator
  • Luggage storage
  • Manicure
  • Massage services
  • Meeting/banquet facilities
  • Packed lunches
  • Pedicure
  • Physical distancing in dining areas
  • Physical distancing rules followed
  • Safety deposit box
  • Sanitized tableware & silverware
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Shuttle service (additional charge)
  • Smoke alarms
  • Soundproof rooms
  • Special diet menus - on request
  • Staff adhere to local safety protocols
  • Toilet with grab rails
  • Wheelchair accessible
  • Wine/champagne

Location

© OpenStreetMap contributors

Plaza de las Cortes, 7, Madrid, ES

Check-in
from 03:00 PM to 12:00 AM
Check-out
until 12:00 PM

What guests say8.6553 reviews

+ Great location+ Outstanding service+ Beautiful rooms+ Wonderful amenities− Cleanliness issues in some areas− Breakfast variety and cleanliness complaints
Cleanliness8.3
Service8.9
Location9.1
Room Quality8.4
Amenities8.7
Value for Money8.5

Prachtig, stijlvol verblijf midden in Madrid. Op loopafstand van veel attracties.

10.0

Prachtig hotel midden in het oude centrum van Madrid. De kamer was prettig en het bed van hoge kwaliteit. Heerlijk ontbeten!

− De fitnessruimte is een beetje out-dated en het was leuk geweest als er een rooftopbar was geweest.

Roderik · NL · 2026-07-24

Muito agradável com muito conforto. Hotel muito lindo.

10.0

A cama era muito boa.

− So o box poderia ser fechado

Eliane · BR · 2026-07-24

Top séjour...a refaire

9.0

Le Palace Hôtel à Madrid est une adresse véritablement emblématique. Son lobby sous sa spectaculaire verrière offre une atmosphère grandiose, parfaitement complétée par un emplacement idéal et un personnel aux petits soins. Si l'absence de piscine peut être regrettée, la qualité exceptionnelle de la conciergerie et l'excellence du service en font une expérience inoubliable. Un séjour de haut standing, presque parfait !

− Dommage qu'il n'y ait pas de piscine

Blaise · RE · 2026-07-10

Guest review

8.0

Frühstücksauswahl und Präsentation dessen war fabelhaft Personal im Restaurant ist extrem nett und freundlich

− Buchung ging erst mal schief. Speiseauswahl im Restaurant gering. Im Zimmer, in der Bar und im Restaurant fast gleich.

Alexandra · DE · 2026-07-09

Nice, traditional and perfect location

9.0

Perfect location. Grand and well preserved property

− Staffs can be trained better. They took away glasses and didn’t replace them. And some miscommunications at the reception

Visra · SG · 2026-07-09

Hotels of Earth · questions

Is The Palace, a Luxury Collection Hotel, Madrid really a five-star hotel?
Yes. Its own classification data carries five stars; that rating, not a style label, is what puts a property in this collection.

Good to know

A deposit may be required at the property.

›Pets

Pets are allowed. No extra charges.

›Parking

Private parking is possible on site (reservation is not needed) and costs EUR 40 per day.

›Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

›Children and extra bed policy

Children of any age are allowed.

Children up to and including 2 years old stay for free when using an available cot.

Children up to and including 1 year old stay for free when using an existing bed.

Children from 2 years old to 11 years old stay for € 55 per person per night when using an existing bed.

You haven't added any extra beds.

Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

›Internet

WiFi is available in the hotel rooms and costs EUR 19 per 24 hours.