The Freeport Hotel, an Ascend Collection Hotel♡

Not worth any money

1.0

Nothing. It was clearly not being cared for.

− It was not clean at all. Room was musty, front looked unkept. Maybe short staffed. The management and company clearly do not care about the property and their patrons. I don’t think the sheets were changed… There was hair in the bed and did not look New. Unfortunately, it was our last resort as we drove in late. Needed a place to.

Guest review

9.0

The place was nice and clean for us. The staff here is so nice and accommodating. Enjoyed our stay to end my road trip.

Do not stay here

2.0

There was little I liked about this "hotel" I guess the location was ok.

− When I walked in to check in there was no one at the desk, I rang the bell and nothing. I then called them and a woman answered and sounded irritated that I bothered her. Once checked in I found my room. There was this heavy perfume smell in the hallways like they are trying to cover a smell. In my room there were blood stains on the blankets, mold in the vents, and tears in the curtains(I took photos). The TV and phone did not work, when I asked for help with them I was threatened with "cancelling my reservation." We were booked for 2 nights but only stayed 1. I would recommend the econo lodge across the street, at least there you know what you're in for.

Guest review

8.0

L'hôtel est proche des autoroutes donc facile d'accès et pour aller ailleurs

− Il n'y avait pas de coffret de sécurité pour y laisser passeport et objets de valeur

Poorly Maintained; Bad Smells

4.0

The hotel is clearly dated and in need of fresh paint and over similar repair. However, the bigger problem is the damp moldy smell in the guest rooms, the chemical smell in the public areas, and the general uncleanliness of the rooms (e.g., stains on the sheet).

Noxios Air Freshener piped into hallways

4.0

The hallways reeked of air freshener. Each time we opened our hotel room door there was the distinct smell of “wet dog”. The location was convenient but I was expecting more from Ascend Hotels. There were high weeds and thistles in the areas that once has been landscaped. This hotel has potential with TLC and a better cleaning regimine. Invest in proper cleaning, not toxic artificial scents to cover up the problem. Maybe just replace carpets altogether. Breakfast was dair but would have been better with hot sausages and eggs. Unfortunately ours were cold. Convenient location but very budget hotel.