Suite, Lake View (West Wing)
Sleeps 4 · 72 m² · King bed
- Desk
- Laptop-friendly workspace
- Air conditioning
- Bathrobe
- Private bathroom
Shangri-La Hangzhou
★★★★★ 78 Beishan Road, Hangzhou, CN
8.2 guest rating· 193 reviews
The five stars
Shangri-La Hangzhou holds a five-star rating in its official classification, the requirement for every property in the Hotels of Earth collection.
The service side of those stars shows in its listing: Fitness facilities, Fitness center, Room service, Terrace and Sun terrace.
Guests score it 8.2/10 across 193 reviews.
About this hotel
Luxurious Lakeside Retreat
Dining Options : Indulge in a variety of culinary delights with 3 dining options available at the hotel.
Modern Amenities : Stay connected with the latest technology as the hotel is covered with 5G network signals and offers free in-room internet.
Convenience and Comfort : Enjoy stunning views of Baoshi mountain or gardens from air-conditioned rooms equipped with modern amenities like a flat-screen TV, minibar, and personal safes.
Experience luxury and convenience at Shangri-La Hangzhou. Book your stay now for a memorable lakeside getaway.
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Rooms & rates
Presidential Suite (West)
Sleeps 3 · 193 m² · King bed
- Desk
- Laptop-friendly workspace
- Air conditioning
- Bathrobe
- Private bathroom
Hill view King Bed Room
Sleeps 3 · 36 m² · Extra-large double bed (Super-king size)
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Adapted bath
Lakeside Twin Bed Room
Sleeps 3 · 36 m² · 2× Twin bed
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Adapted bath
Horizion Hillview Twin Bed Room
Sleeps 3 · 36 m² · 2× Twin bed
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Adapted bath
Executive Suite
Sleeps 3 · 72 m² · Sofa bed
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Adapted bath
Horizon Lakeside King Bed Room
Sleeps 3 · 36 m² · Extra-large double bed (Super-king size)
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Adapted bath
Horizon Lakeside Twin Bed Room
Sleeps 3 · 36 m² · 2× Twin bed
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Adapted bath
Hill view Twin Bed Room
Sleeps 3 · 36 m² · 2× Twin bed
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Adapted bath
Lakeside King Bed Room
Sleeps 3 · 36 m² · Extra-large double bed (Super-king size)
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Adapted bath
Amenities
- WiFi available
- Fitness facilities
- Free Parking
- Breakfast in the room
- Restaurant
- Screens / Barriers between staff and guests for safety
- Snack bar
- Air conditioning
- 24-hour front desk
- Tour desk
- Business center
- Mobile app for room service
- Room service
- 24-hour security
Show all 79 amenities
- Non-smoking rooms
- Non-smoking throughout
- Family rooms
- Airport shuttle (additional charge)
- Airport drop off
- Airport pick up
- ATM/cash machine on site
- Bike tours
- Car hire
- Cashless payment available
- CCTV in common areas
- CCTV outside property
- Cleaning standards that are effective against Coronavirus
- Concierge service
- Currency exchange
- Cycling
- Daily housekeeping
- Designated smoking area
- Dry cleaning
- Express check-in/check-out
- Facilities for disabled guests
- Fax/photocopying
- Fire extinguishers
- First aid kit available
- Food delivered to guest room
- Fruits
- Garden
- Grocery deliveries
- Guest room sealed after cleaning
- Guest rooms disinfected between stays
- Guests can opt-out any cleaning services during stay
- Hand sanitizer in guest room and key areas
- Happy hour
- Heating
- Higher level toilet
- Invoice provided
- Ironing service
- Key card access
- Kid-friendly buffet
- Laundry
- Laundry washed per local authority guidelines
- Lift / Elevator
- Lower bathroom sink
- Luggage storage
- Meeting/banquet facilities
- Outdoor furniture
- Packed lunches
- Physical distancing in dining areas
- Physical distancing rules followed
- Private check-in/check-out
- Process in place to check health of guests
- Property cleaned by professional cleaning companies
- Safety deposit box
- Sanitized tableware & silverware
- Security alarm
- Shuttle service (additional charge)
- Smoke alarms
- Soundproof rooms
- Special diet menus - on request
- Staff adhere to local safety protocols
- Sun terrace
- Terrace
- Toilet with grab rails
- Wheelchair accessible
- Wine/champagne
Location
78 Beishan Road, Hangzhou, CN
- Check-in
- from 02:00 PM to 12:00 AM
- Check-out
- until 12:00 PM
What guests say8.2193 reviews
+ Great location+ Helpful service− Old facilities− Cleanliness issues
Cleanliness7.5
Service9.5
Location9.5
Room Quality7.5
Amenities7.5
Value for Money7.0
Guest review
7.0Very good location near the lake. Spacious rooms
− Gym. Whole facility need renovation
Loved it and will come back!
8.0Lovely location
− No decent gym
Great customer service
9.0Location and professional customer service
− The property is old
Great location and customer service
10.0Location. It’s very close to Westlake.
− I like the customer service. They provided very supportive and professional customer service. I just wanted to say thank you to 黄皓 and the service manager for their understanding.
Guest review
10.0スタッフがとても親切でした。 朝食が中国らしさがあって、これまで訪れたホテルのどこよりも素さばらしかったです！
− ガーデンから西湖が見えるとのことでしたが、木々のあいだにほんの少し見えるだけだったのが残念でした。
Guest review
5.0Location
− No swimming pool. No good restaurants. Staff didn’t speak English.
Hotels of Earth · questions
- Is Shangri-La Hangzhou really a five-star hotel?
- Yes. Its own classification data carries five stars; that rating, not a style label, is what puts a property in this collection.
Good to know
Guests are required to show a valid government-issued ID card or passport upon check-in.
A deposit may be required at the property.
›Parking
Free private parking is possible on site (reservation is not needed).
›Internet
Wired internet is available in the hotel rooms and is free of charge.
›Pets
Pets are not allowed.
›Children and extra bed policy
Children of any age are allowed.
Children up to and including 1 year old stay for free when using an available cot.
Children up to and including 6 years old stay for free when using an existing bed.
Children from 7 years old to 12 years old stay for CNY 104 per person per night when using an existing bed.
Children up to and including 17 years old stay for CNY 350 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.