DoubleTree by Hilton Chicago Schaumburg♡

Never again

2.0

The worst hotel room I've ever stayed in. Facet in bath tub pulled away from fixture, broken coffee maker, hair in sink and tub, bedding felt as if someone ate crackers in bed and room service just remade the beds without changing, visable damage to picture in room, exposed wires to an inop slide out coffee bar. Staff doesn't care about excessive noise so if you come to town on business skip this crackhouse. Also only one working elevator thats on its last leg of operation. Im embarrassed for Hilton corporate with this location.

Guest review

10.0

Gym, customer service

− Pool wasn't open

Not impressed with stay

2.0

Location waa great, but that's the only thing that was nice. Parking isn't convenient, staff wasnt overly friendly (didn't give us our room number, had to look at the key card) and treated you like you were dumb if you said the tv didn't work (powered on, pushed buttons to change channel/ change volume etc etc) they'll tell you its just because the first 4 channels are blank...that shouldn't cause the tv to immediately kick off at 30 seconds. The shower didn't have body wash. It had 2 shampoos and 1 conditioner. Water was slow to drain in the tub, and the room stayed muggy. We were only there for a few hours and notified front desk as we were leaving and was met with "why didn't you tell us sooner" because everything happened within the last hour before we left.

Run-down, low service, poor quality hotel.

2.0

Don't stay here. This is one of the worst Hilton properties I've stayed at, and I've been Diamond for years . . . I stay at a lot of Hiltons. Here's a list of all of the problems. First, even with all of these issues, it's the same price as surrounding Hilton hotels. It should be much cheaper. * Feels run down as soon as you walk in the door. * Most tv channels didn't work and all of them stopped working by the end of our week stay. * No free breakfast and at $15 per person, the cost is well above the Diamond allowance. But it's the SAME food you'd get from a Hampton Inn. Not work the cost at all. * No diamond benefits - no water bottles, no snacks. * Only one working elevator. You'll spend lots of time waiting for the elevator. * Conference area turned into a casino most of the week and the back door was propped open 24 hours a day without any security. * No room cleaning. Literally none! They said you could get it if you scheduled it before noon the previous day. * Poor sound isolation. We could hear the guy next to us talking on the phone and are sure he could hear us. * Doubletree is famous for their cookies, but this place keeps them under lock and key. You can get them when you check in, but never again. * Coffee was frequently out and not refilled. * Beds were hard and worn. Overall, this hotel does NOT represent the Hilton brand well. We won't be staying here ever again.

I have never stayed in a hotel with this many issues

2.0

Hotel was overbooked and I waited an hour for my reserved room when I arrived at 9pm. Only one elevator was working throughout the 3 day stay. My door battery died and I needed to go to the front desk 4 times to get it resolved. Another person I was traveling with had the same door battery issue and waited over an hour for it to be fixed so he could get into his room. I have never stayed at a hotel with this many issues, and I will be avoiding this one in the future.

DO NOT STAY HERE! DISGUSTING!!!

2.0

This place is an absolute dump! I wish I had read the reviews prior to booking. Still only had one elevator that works (this has been noted as broken for months) and the one that does work hasn’t been inspected since 2024. No housekeeping at all. The rooms are absolutely disgusting. When the air comes on it smells like must and urine. I don’t know how this place is even still in business and associated with the Hilton brand!