The Cross Keys♡

This place has closed down!

2.0

We were meant to be stopping at the Cross Keys this weekend (21//22 March) but unbeknown to us the place has closed down. We made the booking in December through booking.com and weren't informed that the place has closed. Understandably very frustrating to turn up and find the place in darkness. Avoid booking at all costs!

Booking.com Hotel closed.

2.0

Please do not try and book this hotel through Booking.com, this hotel has been closed for weeks, but advertised by the above company on their site. We as 2 couples booked this hotel in Oct last year, only to turn up on the booking in date, to find it closed, we were going to a family wedding in the area, and to find another hotel, in fact my brother and his wife were so upset that they drove home after the wedding vows, and missed the evening entertainment, our daughters phoned around and found us another hotel, oh by the way we received an email the day before from the hotel via Booking.com giving us booking in details, please please read the reviews before even looking at this hotel

This place has shut down !!

2.0

DO NOT book this public house/ hotel through booking.com as it has shut down!! I have been stung for 8 rooms for a wedding party on the 31st January, 2026. I went to visit this public house on Saturday 17th January, as no one was answering my calls. I looked around the property outside and through the windows...it is dirty and unkempt. I have had a lucky escape! Although I have lost a lot of money as I didn't take out a policy for cancellation with booking.com....This place is shocking !!

Don’t plan on going if you want to have a nice nights sleep

2.0

The bed was horrific! Huge dip in the matress at room number 9. Barely any loo roll in the bathroom. Lighting was shocking

Great place to stay

10.0

Great place to stay - the place was lovely and clean, the staff were so welcoming and friendly! They arranged for an early check in for us as we were due for a wedding which was a massive he’ll! Breakfast was fantastic too!! Cannot fault the place

Awful experience

2.0

Scum in shower and dark hairs.. We paid for breakfast but pub was locked, no staff on site or no food. We asked a cleaner where the staff were, he rang manager and he had told him that he was an hour away and there was no food delivery. Not once communicated any of this to us! No-one to hand keys too as pub locked. We had to go out buy a breakfast then come back look for manager to complain. His response " you only paid 3 pound for breakfast". He says we put the hairs in bath.. we have blonde hair.. the hairs were black! He wouldn't take responsibility for anything. Awful experience and attitude from the "manager". Never been so insulted as much in all my life. He gave us the wrong room. No-one answering any phone calls or the 'emergency contact' number - again his response "we're all entitled to a day off " There were other guests staying who wanted breakfast , their daughter had to bring them a bottle of milk to the hotel so they could have a cup of tea! Shocking customer service don't waste your money here!!!