Ocean Spa Hotel – All Inclusive♡

Awesome Experience at the Ocean Spa Hotel!

10.0

Overall experience was superb!! Food is great! As well as the staff and crew! We'll be back for sure 😊

Ocean Spa Cancun Experience

8.0

Thank you so much for the wonderful service! Manuel, Santos, Paola and Pedro were incredibly kind, attentive, and welcoming. You truly made the experience special. Muchos gracias.

It’s ok

6.0

It’s ok. Nothing extraordinary. Service was hit and miss yet Eduardo the bartender at the lobby bar was great! Bartender Jesus was great as well. Frida was the best out of all 3 à la carte. Waiters were exceptional!!! Buffet was ok. Slow staff. Sand at beach was great but water was weedy. Entertainment was ok, not a lot of it.

Not a resort up to standard

4.0

When i arrived and walked into the room, i realized it was not what i thought a resort should be. All the linens and towels were dingy,the floor was dirty, the sink would drain very slowly, no coffee stirrers, no creamer, they don’t provide creamer. The refrigerator only had 2 cokes, 2 beers. The food wasn’t very good and it was the same most days. Very, very small beach front, but filled with seaweed, could not swim. Pool is very small. Very little entertainment, all in Spanish! Would not recommend!

Cancun 2026

8.0

First time traveling to Cancun. Ocean Spa did not disappointed, it’s an older hotel but the rooms and grounds were very clean. Staff is super friendly and helpful. Our waiters Pedro, Manuel and Santos were awesome! Always going above and beyond to make us feel comfortable. Fernando our bartender was an excellent bartender and friendly. We enjoyed his service and professionalism

Worst Vacation Ever

2.0

My wife and I have traveled all over the world, from Wengen, Switzerland to Bora Bora. This was by far the worst experience we've ever had. It started from the beginning. We used Monster's recommended transfer company for our airport to resort transportation. I went ahead and booked a private trip and was surprised to see another couple already in our vehicle. I just thought to myself that if they've going to Ocean Spa too, then I wouldn't make a big deal about it. However, luckily for them, they went to another resort. When I showed my reservations to the driver he was very apologetic and called his office. I was told they would take care of things at the resort (whatever that meant), and I knew we were screwed. Got to the resort and my wife (a brittle diabetic) got very sick before we even checked in. We were forced to sit down for a stupid agenda review and were told the ONLY appointment we could attend the mandatory BS session was for two days later at SEVEN am! We are retired and don't do 7am, I told him, and he said it was the only time and we had to go to it. Monster should have been honest about this BS (the time), because if they were, we'd have never gone to this resort. My wife was very sick for a few hours, so I took a walk around the property to see if it was better than the first impression. It was even worse! It's old and really has no business being considered a "resort" of any kind. I spoke to someone about my wife being a diabetic and could I get a few more Cokes for the refrigerator (there was 2 and 2 beers) and was told "no" we have limits. I bargained with them and said, take the beers (we don't drink) and let me have two more Cokes. They finally relented. The "beach" is nothing more than a sandy shore right next to a multi-boat dock or marina. We are from Florida, live on the water, and would never swim in that cesspool. The room has no bed lamps. The hot water took about 10 minutes to come up to the sink and shower (no joke) and the water stunk. The in-room towels were old and mostly grey. They looked like they were 20 years old and very unsanitary. My wife was able to make it to dinner, but the food was horrible. I asked how we could access room service, thinking they might have a better menu, but was informed they don't have room service. We went back to our room and immediately contacted our airline, changed our reservations and we left the next morning (this morning, 2/11/2026). We are now back home where I know I can take care of my wife and do not have to subject her to the worst "resort" we have ever been too. It's late tonight and will contact Monster about this disgusting property and the fact that we wasted our time and money on this garbage.