Grand Copthorne Waterfront Hotel Singapore

Indimenticabile

10.0

Posizione ottima Colazione molto assortita e variegata oltre che di ottima qualità

− Il servizio in camera è stato impeccabile tranne che per il lavaggio di bicchieri e tazze che non è mai avvenuto e abbiamo dovuto provvedere in autonomia

Sehr angenehmer Aufenthalt

9.0

Sehr geräumiges Familien-Zimmer, schöne Aussicht, sauber, sehr hilfsbereites Personal

− Alles top

Comfortable and great stay experience

10.0

The Location is unique, the room is clean, nice and modern. The in room drink water system is great and environment friendly.

− The self service check in and check out system is a bit confusing.

Clean, comfy beds, but poor quality of staff, AI concierge and bathroom design.

6.0

The three things I rated highly were the location, cleanliness, and comfortable bed. There were 2 MRT stations and bus stops within walking distance (10 mins from Havelock and another station), which made it handy, but we also took a lot of taxi rides from the hotel to major attractions. The rooms were spotless. The quality and size of the bed were other positive things about this hotel. However, most 4~5-star hotels have good-quality beds, so nothing particularly special.

− Front desk staff were too busy to care, and some were just too tired, plain cold and inhospitable. My elderly mum and I arrived late at night, quite tired from our flight. We were quite surprised at the cold reception by the check-in staff. I think she was the night manager-in-charge. She sounded and looked pretty tired from a long shift(?), but it was her indifferent, uninterested manner that took my breath away. I've stayed in many hotels around the world for work and holidays, but this has to be one of the most memorable receptions we had. It's crazy busy during checkout in the morning, so don't bother trying to talk with their front desk staff unless you are checking out. The only saving grace was the baggage staff, especially Ravi and Bas, who went out of their way to help us with our luggage & taxi bookings The hotel uses a touchscreen & voice-activated AI concierge to call the front desk from your room, and coming from someone who is AI and tech-savvy, it was downright frustrating! Where did the good old phone to the front desk? I can't imagine someone who is not familiar with using such tech, especially my mum, who is older and, who is not as tech-savvy as some of us are, trying to talk to someone at the front desk! Even turning on the TV and watching YouTube required a QR code app! Gone too far with AI! Obviously, the people who designed the AI concierge haven't used this at a 10 pm late check-in like us! The bathroom was poorly designed. The shower door gets wet after a shower, doesn't close properly, therefore flooding the bathroom floor and making it very wet and slippery. My elderly mum had slipped, so I had to dry the bathroom floor every night after a shower! I had to put 2 or 3 towels down to stop the flooding! For a 5 Star hotel, there wasn't even a bathtub. I wouldn't recommend this hotel for this price.