Hampton Inn Richmond/Ashland♡

Great job by staff

10.0

Ashland had a severe power outage fir a few evening hours. Staff did a great job taking care of incoming and registered guests.

Failure to communicate

4.0

There are lots of positives to this hotel. The housekeeping is excellent. The front desk staff were friendly and welcoming. The linens and towels appeared to be new. The breakfast area was clean. I have stayed in several Hampton Inns, and the Ashland, VA location was one of the nicer ones. Unfortunately, our stay was interrupted by a fire alarm at 5:00 am. Everyone in the hotel was evacuated. The fire department came and investigated. Thankfully, there was no fire and guests were sent back to their rooms. I asked at the front desk later and they said the fire department did not provide an explanation for why the alarm went off. In other words, it was not a false alarm, it appeared to be some kind of mechanical failure. What troubled me was the failure to communicate. It would have cost pennies and taken a few minutes to type up a flyer and distribute it to guests as they departed. Something like "Dear Guest, we apologize for the fire alarm last night. Your safety is our number one priority. We were unable to determine the cause of the alarm. We are sorry your sleep was interrupted and we will be investigating the incident to prevent it from happening in the future. Thank you for staying with us." I wasn't looking for a disocunt or anything like that, I was looking for reognition of the problem. It would have cost zero dollars to send us an email. Instead, we received ... nothing. No explanation, no apology. It made me feel like they did not care.

Excellent stay

10.0

We spent a night here on the way to Outer Banks. The Hampton lives up to the Hilton standards in excellence.lt is very clean and comfortable tThe rooms were clean. Free wifi and delicious breakfast included. The bed was comfortable. Staff was excellent with easy check in.

Fantastic — albeit brief — stay!

10.0

Well, I have to say that this was definitely one of the better Hampton Inns at which I’ve ever stayed! Antonio was nothing but fabulous from the moment I checked in, greeting me with a warm smile, all the information, and even recognition of my HH diamond status … which seems to be a rarity these days! I was upgraded from a queen room to a 2x queen room, and my room had everything I needed. One of the things I don’t really like about Hampton Inns is that they generally have very poor lighting, especially near the TV area (this hotel was no exception). That being said, my room was very clean and the beds were so comfortable! I’d been staying at a Homewood Suites in Connecticut for the past week and the bed (marketed as a queen, but it was 100% a double) and the mattress there were absolutely terrible. This one-night stay felt like a dream! Oh, and I loved the welcome treats just past reception (flavored syrupy drinks, fresh popcorn, and freshly baked cookies!). Help yourself 😊 I was also surprised to see single-use toiletries here, which I haven’t seen at Hilton properties for awhile. I always like to take these with me, and every couple of months will have a large bag’s worth to donate to a local women’s shelter. Small but well-equipped gym onsite, which I used twice during my brief 1-night stay. Oh, and super lovely staff at breakfast too!

Great Stay! Highly Recommend!

10.0

This hotel is conveniently located off the highway..................not too close. Rooms are very quiet and you cannot hear highway noise which is a big plus for me. Rooms are very clean and well maintained. Beds are comfy. The front desk staff is very friendly. Breakfast is a notch above most other hotels. Will definitely stay here again when traveling through.

A useful place to stay for exploring by car or viewing Ashland's railway history

8.0

Easy to find from nearby Route 95. Helpful suggestions for finding evening meals. A reasonable choice of breakfast loptions included. Plenty of parking.