Leonardo Plaza City Tower♡

Guest review

4.0

The hotel’s description promised a "comforting indulgence," but unfortunately, my experience didn’t align with these expectations. On the night of the 3rd of September, a loud screeching noise from the air-conditioning unit kept me awake, which was particularly disappointing after already changing rooms due to similar issues. Additionally, I noticed mold in the bathroom, a persistent leak outside the room, and neither room I stayed in had a bath plug, making the bath unusable. These issues detracted from the comfort that was advertised. The most distressing incident occurred when I accidentally got locked in the bathroom during the night, without my phone, and had to wait about 10 minutes to free myself. At checkout, the staff kindly asked if I had been contacted about another room change following my complaint to Expedia, but no one had reached out to me. Given the short duration of my stay, it wouldn’t have been worth moving rooms again. While the staff were friendly and tried to assist, my stay was far from the "comforting indulgence" described. I kindly request compensation for the inconvenience and discomfort I experienced. Please note that I have photo evidence of the issues mentioned and can provide them if needed.

Guest review

4.0

Staff was nice when we checked in but there was no one at the desk when we left in the morning and needed a cab to the airport because the trains weren't running (also a security issue). There was a ton of mold in the bathroom and some in the bedroom--I can't even believe it was rented in that condition. The shower head fell on both of us as we showered. The extra blanket was stained. A dog was barking incessantly.

Guest review

4.0

mold in the ceiling, not 4 or 5 stars at all, smell on the R floor

Guest review

4.0

Rooms were disgusting food was terrible!! Would not stay here again

Guest review

4.0

I stayed at this hotel 10 years ago and it seems nothing has been updated the swimming pool area was dirty the sun loungers where filthy dirty breakfast selection was strange toaster didn’t work fried eggs where cooked and left out so they where cold no room cleaning for 2 days my list goes on and on I was told they will be refurbishing the hotel soon it needs it at the price they charge

Guest review

4.0

The room was smelling from cigarettes , table had rust in it and the chair was old and torn . Wouldn't come back. Especially not when paying over £100.