Hampton Inn Cincinnati Northwest Fairfield♡

Pool is hit or miss

10.0

Room was super clean, great location.

− The pool smelled so bad that it made our eyes burn. Also, it was FREEZING

Had my belly FULL.

10.0

The stay was wonderful greatly complemented by the staff there. First was a gentleman, did not catch his name he was night shift at the reception desk. Very helpful and kind. The next morning I was greeted at the reception desk by a wonderful young lady (Natalie) very lively and wonderful to talk to, She made suggestions to local restaurants that would complement my interest that I discussed with her. The Rooms were standard and were greatly complimented by the staff.

Had to change rooms but they didn’t have any more rooms with the jacuzzi tub.

8.0

The location.

− The air conditioner didn’t work. Had a room with a jacuzzi tub with missing jets.

Hampton Inn Cincinnati North stay and review

10.0

I rated this a 5 because I couldn't go higher. The front desk staff were extremely courteous and informed about the area, restaurants and things to do. They made extending our stay for 2 nights a breeze. Kudos to Griffin and Andy.. Our housekeeping staff was fantastic, refreshing the and sanitizing several times after accidents due to an illness. Always cheerful and efficient. Thank you Ivette. Breakfast was made much more enjoyable due to the exemplary attentiveness of Mike who went out of his way to provide for our needs even when proving the little things he had a positive attitude, and we never felt like we were an imposition but rather, a welcomed guest. A final thanks to Vinod for all his attention to detail. Finally, thanks to all for the cleanliness of the pool and exercise areas, and the coffee.

Outstanding customer service

10.0

Natalie and Andy went over and beyond with their customer service to us during our stay. Vinnie the manager was also very helpful.

Just below our typical Hampton inn experiences

8.0

Overall, this was a good hotel and we would return if we needed to stay in this area again. We often stay at Hampton Inns and while this hotel was fairly consistent with others we have stayed at, there were a few notable exceptions. First, we didn't find the front desk staff to be as warm and inviting as we often do. They were friendly and efficient, but that was about it. We had to ask for our complimentary water. Next, the floor from the pool all the way to the lobby was wet and this was the case from the time we checked in until we checked out the next day. Also, it was quite wet inside the elevators which are near the pool. Finally, the floors in our room were not that clean. The carpeting was somewhat worn and needed a good steam cleaning. The bathroom floor seemed clean on the surface, but looked like there was grime in the cracks. On the plus side, the bed was very comfortable and the pillows were soft but supportive. The king room was a good size with a sofa, large ottoman, and a desk. The A/C unit also worked well and kept the room very comfortable.