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Hotel de la Cité Carcassonne - MGallery Collection

★★★★★ Place Auguste Pierre Pont, Carcassonne, Aude, 11000, Carcassonne, FR

9.4 guest rating· 133 reviews

The five stars

Hotel de la Cité Carcassonne - MGallery Collection holds a five-star rating in its official classification, the requirement for every property in the Hotels of Earth collection.

The service side of those stars shows in its listing: Full-service spa, Swimming pool, Terrace, Concierge service and Outdoor pool - seasonal.

Guests score it 9.4/10 across 133 reviews.

About this hotel

Experience the charm and luxury of the Hotel de la Cite Carcassonne - MGallery Collection, nestled in the heart of the Historic Fortified City.

Spa & Relaxation

Unwind at our full-service spa, where indulgent massages and rejuvenating facials await. After a day of exploration, enjoy the steam room or take a refreshing dip in our seasonal outdoor pool.

Gastronomic Delights

Savor exquisite French cuisine at La Barbacane 1 étoile, or enjoy 24-hour room service for a cozy in-room dining experience. Don’t miss out on our vibrant bar/lounge for a relaxing drink by the poolside.

Comfort & Convenience

Stay connected with complimentary Wi-Fi and unwind in individually decorated rooms featuring premium bedding and flat-screen televisions. With convenient business services and a welcoming concierge, your needs are always met.

Book your unforgettable stay today and immerse yourself in the elegance of Carcassonne!

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Rooms & rates

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Superior Room, 1 Queen Bed, Terrace, Garden View

Sleeps 2 · Queen Bed

  • Desk
  • Bathrobe
  • Coffee/tea maker
  • Free WiFi
  • Minibar

<p><strong>1 Queen Bed</strong></p><p>Individually decorated room</p><br/><p><b>Internet</b> - Free WiFi 25+ Mbps </p><p><b>Entertainment</b> - 42-inch flat-screen TV with cable channels</p><p><b>Food & Drink</b> - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service</p><p><b>Sleep</b> - Pillowtop bed, premium bedding, a pillow menu, blackout drapes/curtains, and turndown service </p><p><b>Bathroom</b> - Bathtub or shower, bathrobes, and slippers</p><p><b>Practical</b> - Safe, desk, and phone; cribs (free) available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning</p><p><b>Eco-friendly</b> - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin</p><p><b>Need to Know</b> - Housekeeping on request, no rollaway/extra beds available</p><p>Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Superior Room overlooking the gardens and ramparts - a king-size bed

Sleeps 2 · 20 m² · King bed

  • Desk
  • Bathrobe
  • Coffee/tea maker
  • Free WiFi
  • Minibar

<p><strong>1 King Bed</strong></p><p>215-sq-foot room with garden views </p><br/><p><b>Internet</b> - Free WiFi 25+ Mbps </p><p><b>Entertainment</b> - 42-inch flat-screen TV with cable channels</p><p><b>Food & Drink</b> - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service</p><p><b>Sleep</b> - Pillowtop bed, premium bedding, a pillow menu, blackout drapes/curtains, and turndown service </p><p><b>Bathroom</b> - Bathtub or shower, bathrobes, and slippers</p><p><b>Practical</b> - Safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning</p><p><b>Accessibility</b> - Wheelchair accessible</p><p><b>Eco-friendly</b> - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin</p><p><b>Need to Know</b> - Housekeeping on request</p><p>Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Classic Room, 1 King Bed, City View

Sleeps 2 · 20 m² · King bed

  • Desk
  • Bathrobe
  • Bathroom grab bars
  • Coffee/tea maker
  • Free WiFi

<p><strong>1 King Bed</strong></p><p>215-sq-foot room with city views </p><br/><p><b>Internet</b> - Free WiFi 25+ Mbps </p><p><b>Entertainment</b> - 42-inch flat-screen TV with cable channels</p><p><b>Food & Drink</b> - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service</p><p><b>Sleep</b> - Pillowtop bed, premium bedding, a pillow menu, blackout drapes/curtains, and turndown service </p><p><b>Bathroom</b> - Bathtub or shower, bathrobes, and slippers</p><p><b>Practical</b> - Safe, desk, and phone; cribs (free) available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning</p><p><b>Accessibility</b> - Wheelchair accessible</p><p><b>Eco-friendly</b> - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin</p><p><b>Need to Know</b> - Housekeeping on request, no rollaway/extra beds available</p><p>Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Family Twin Room, Multiple Beds

Sleeps 4 · Double bed

  • Desk
  • Bathrobe
  • Coffee/tea maker
  • Free WiFi
  • Minibar

<p><strong>1 Double Bed and 2 Twin Beds</strong></p><p>Overlooking the city</p><br/><p><b>Internet</b> - Free WiFi 25+ Mbps </p><p><b>Entertainment</b> - 42-inch flat-screen TV with cable channels</p><p><b>Food & Drink</b> - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service</p><p><b>Sleep</b> - Pillowtop bed, premium bedding, a pillow menu, blackout drapes/curtains, and turndown service </p><p><b>Bathroom</b> - Bathtub or shower, bathrobes, and slippers</p><p><b>Practical</b> - Safe, desk, and phone; free cribs/infant beds available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning</p><p><b>Eco-friendly</b> - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin</p><p><b>Need to Know</b> - Housekeeping on request, no rollaway/extra beds available</p><p>Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Junior Suite, 1 King Bed With Sofa Bed, View

Sleeps 2 · 45 m²

  • Desk
  • Bathrobe
  • Coffee/tea maker
  • Free WiFi
  • Minibar

<p><strong>1 King Bed and 1 Twin Sofa Bed</strong></p><p>484-sq-foot individually decorated room with city and garden views </p><br/><p><b>Layout</b> - Bedroom </p><p><b>Internet</b> - Free WiFi 25+ Mbps </p><p><b>Entertainment</b> - 42-inch flat-screen TV with cable channels</p><p><b>Food & Drink</b> - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service</p><p><b>Sleep</b> - Pillowtop bed, premium bedding, a pillow menu, blackout drapes/curtains, and turndown service </p><p><b>Bathroom</b> - Bathtub or shower, bathrobes, and slippers</p><p><b>Practical</b> - Safe, double sofa bed, and desk; free cribs/infant beds available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning</p><p><b>Eco-friendly</b> - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin</p><p><b>Need to Know</b> - Housekeeping on request</p><p>Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Family Room, Multiple Beds

Sleeps 4 · Double bed, 2× Twin bed

  • Desk
  • Bathrobe
  • Coffee/tea maker
  • Free WiFi
  • Minibar

<p><strong>1 Double Bed and 2 Twin Beds</strong></p><p>Individually decorated room</p><br/><p><b>Internet</b> - Free WiFi 25+ Mbps </p><p><b>Entertainment</b> - 42-inch flat-screen TV with cable channels</p><p><b>Food & Drink</b> - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service</p><p><b>Sleep</b> - Pillowtop bed, premium bedding, a pillow menu, blackout drapes/curtains, and turndown service </p><p><b>Bathroom</b> - Bathtub or shower, bathrobes, and slippers</p><p><b>Practical</b> - Safe, desk, and phone; cribs (free) available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning</p><p><b>Eco-friendly</b> - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin</p><p><b>Need to Know</b> - Housekeeping on request, no rollaway/extra beds available</p><p>Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Junior Suite, 1 King Bed with Sofa bed

Sleeps 2 · King bed, Sofa bed

  • Desk
  • Bathrobe
  • Coffee/tea maker
  • Free WiFi
  • Minibar

<p><strong>1 King Bed and 1 Double Sofa Bed</strong></p><p>Individually decorated room</p><br/><p><b>Internet</b> - Free WiFi 25+ Mbps </p><p><b>Entertainment</b> - 42-inch flat-screen TV with cable channels</p><p><b>Food & Drink</b> - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service</p><p><b>Sleep</b> - Pillowtop bed, premium bedding, a pillow menu, blackout drapes/curtains, and turndown service </p><p><b>Bathroom</b> - Bathtub or shower, bathrobes, and slippers</p><p><b>Practical</b> - Safe, desk, and phone; cribs (free) available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning</p><p><b>Eco-friendly</b> - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin</p><p><b>Need to Know</b> - Housekeeping on request, no rollaway/extra beds available</p><p>Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Suite, 1 King Bed

Sleeps 2 · King bed

  • Desk
  • Bathrobe
  • Coffee/tea maker
  • Free WiFi
  • Minibar

<p><strong>1 King Bed</strong></p><p>Individually decorated room</p><br/><p><b>Internet</b> - Free WiFi 25+ Mbps </p><p><b>Entertainment</b> - 42-inch flat-screen TV with cable channels</p><p><b>Food & Drink</b> - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service</p><p><b>Sleep</b> - Pillowtop bed, premium bedding, a pillow menu, blackout drapes/curtains, and turndown service </p><p><b>Bathroom</b> - Bathtub or shower, bathrobes, and slippers</p><p><b>Practical</b> - Safe, desk, and phone; cribs (free) available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning</p><p><b>Eco-friendly</b> - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin</p><p><b>Need to Know</b> - Housekeeping on request</p><p>Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Standard Room, 1 Double Bed

Sleeps 2 · Double bed

  • Desk
  • Bathrobe
  • Coffee/tea maker
  • Free WiFi
  • Minibar

<p><strong>1 Double Bed</strong></p><p>Individually decorated room</p><br/><p><b>Internet</b> - Free WiFi 25+ Mbps </p><p><b>Entertainment</b> - 42-inch flat-screen TV with cable channels</p><p><b>Food & Drink</b> - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service</p><p><b>Sleep</b> - Pillowtop bed, premium bedding, a pillow menu, blackout drapes/curtains, and turndown service </p><p><b>Bathroom</b> - Bathtub or shower, bathrobes, and slippers</p><p><b>Practical</b> - Safe, desk, and phone; cribs (free) available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning</p><p><b>Eco-friendly</b> - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin</p><p><b>Need to Know</b> - Housekeeping on request</p><p>Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Suite, 1 Double Bed, Terrace

Sleeps 2 · Double bed

  • Desk
  • Bathrobe
  • Coffee/tea maker
  • Free WiFi
  • Minibar

<p><strong>1 Double Bed</strong></p><p>Individually decorated room</p><br/><p><b>Internet</b> - Free WiFi 25+ Mbps </p><p><b>Entertainment</b> - 42-inch flat-screen TV with cable channels</p><p><b>Food & Drink</b> - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service</p><p><b>Sleep</b> - Pillowtop bed, premium bedding, a pillow menu, blackout drapes/curtains, and turndown service </p><p><b>Bathroom</b> - Bathtub or shower, bathrobes, and slippers</p><p><b>Practical</b> - Safe, desk, and phone; cribs (free) available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning</p><p><b>Eco-friendly</b> - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin</p><p><b>Need to Know</b> - Housekeeping on request, no rollaway/extra beds available</p><p>Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Amenities

  • Free WiFi
  • Outdoor pool - seasonal
  • Pool sun loungers
  • Pool umbrellas
  • Swimming pool
  • Full-service spa
  • Parking (limited spaces)
  • Wheelchair accessible parking
  • Wheelchair-accessible van parking
  • Breakfast available (surcharge)
  • Vegetarian breakfast available
  • Wheelchair-accessible on-site restaurant
  • Snack bar/deli
  • Golfing nearby
Show all 71 amenities
  • 24-hour front desk
  • Safe-deposit box at front desk
  • At least 80% of all lighting comes from LEDs
  • ATM/banking
  • Banquet hall
  • Biodegradable/compostable stirrers
  • Boat tours nearby
  • Change of bed sheets (on request)
  • Change of towels (on request)
  • Concierge service
  • Conference center
  • Designated smoking area
  • Eco-friendly cleaning products provided
  • Eco-friendly toiletries
  • Electric car charging station
  • Elevator
  • Energy-saving switches
  • Food and water bowls
  • Garden
  • Gift shops or newsstand
  • Guest education on local ecosystems and culture
  • Hiking/biking trails nearby
  • Housekeeping on request
  • Kayaking nearby
  • LED light bulbs
  • Library
  • Locally-owned & organized tours & activities
  • Luggage storage
  • Meeting rooms
  • Mountain biking nearby
  • Multilingual staff
  • No single-use plastic soda bottles
  • No single-use plastic stirrers
  • No single-use plastic straws
  • No single-use plastic water bottles
  • Porter/bellhop
  • Rafting nearby
  • Recycling
  • Reusable cups only
  • Reusable tableware only
  • Scooter/moped rentals nearby
  • Shopping on site
  • Showcase for local artists
  • Snorkeling nearby
  • Stair-free path to entrance
  • Steam room
  • Terrace
  • Tours/ticket assistance
  • Turkish bath/Hammam
  • Vegan menu options available
  • Vegetable garden
  • Vegetarian menu options available
  • Water dispenser
  • Water-efficient showers only
  • Wedding services
  • Wheelchair-accessible public washroom
  • Winery attached

Location

© OpenStreetMap contributors

Place Auguste Pierre Pont, Carcassonne, Aude, 11000, Carcassonne, FR

Check-in
from 04:00 PM to 12:00 AM
Check-out
until 12:00 PM

What guests say9.4133 reviews

+ Beautiful location+ Friendly staff− Cleanliness issues− Service delays
Cleanliness8.4
Service10.0
Location10.0
Room Quality9.4
Amenities8.9
Value for Money8.9

Guest review

10.0

Absolutely beautiful hotel inside the city. Great bar, beautiful decor, great staff, big room.

William · 2025-09-25

Guest review

10.0

Great customer service

Steven · 2025-09-17

Guest review

10.0

Expedia promises VIP Access perks but we never receive them.

Robert · 2025-09-05

Guest review

8.0

We had a nice stay in this hotel, the location is perfect in the old city. However, the rooms and hotel are a bit dated and need renovations.

Stephanie · 2025-09-01

Gorgeous little pool in the old town.

8.0

What a gem. All the history, amazing location and a gorgeous little pool while staying in the old town, was a truly unique experience. Make sure you check out the display in the lounge of all the previous guests, including Churchill and Buster Keaton.

Robert · 2025-08-30

Guest review

10.0

This is a phenomenal hotel and everything about it is five star. The staff go out of the way to make sure you have everything you need and nothing is too much for them. We ate at the Michelin starred restaurant and had the tasting menu which was fantastic. The staff went out of their way to make sure we were comfortable the next day and had a great experience. Highly recommend.

Asif · 2025-08-25

Hotels of Earth · questions

Is Hotel de la Cité Carcassonne - MGallery Collection really a five-star hotel?
Yes. Its own classification data carries five stars; that rating, not a style label, is what puts a property in this collection.

Good to know

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

The seasonal pool will be open from June to September.

Pool access available from 8:00 AM to 8:00 PM.

Reservations are required for massage services, spa treatments, and private bath/onsen. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

›Pets

Service animals are exempt from fees/restrictions

›Check-in & Check-out

Contactless check-out is available

›General

Cashless transactions are available

›Sustainability Certifications

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

›Pets

Pets allowed

›Covid

Property does not offer onsite COVID-19 testing

›General

Professional property host/manager

›Health & Safety

Property does not require health documentation at check-in

›Pets

Service animals are allowed