Courtyard Harrisonburg♡

Nice, clean property good value proposition

8.0

Everything was wonderful

− You couldn’t see out our windows

Worst-Ever Marriott Experience

2.0

3 important facts about the author: I grew up in a poor rural community and have slept in several less than ideal settings, I NEVER leave reviews and I have been a loyal Bonvoy member for more than a decade. I prefer Marriott properties for all stays but Courtyard is my specific preference for single night stops. I have stayed in Marriotts all over the US and Courtyards in nearly every state east of the Mississippi. The Harrisonburg, VA Courtyard is by far the worst Marriott property I’ve ever visited and is in contention for worst hotel (or motel for that matter) I’ve ever seen. We made reservations a month in advance (quick turnaround myth busted), checked in around 9 pm (3 hours after online check-in…in a rush myth again busted), mom/dad, two kids and two dogs after a 12-hour day of travel. The parking lot literally looked like it was staged for a bad horror movie. The letters on the marquee and main building signs that actually worked were barely visible, the lighting & atmosphere in the parking lot screamed ‘hand-crafted by criminals seeking lower risk hunting grounds’, complete with the token one flickering light in the center lot (not kidding). Our room was just disgusting - damp floors, mold and mildew in the bathroom, dirty/un-flushed toilets, urine stain on the sofa bed mattress, sticky/grimy surfaces, faulty AC…just the works. Visited the front desk, was told there were no replacement sofa mattresses available…was NOT offered any form of an acknowledgement or apology but was offered a different room and a clean (I guess) bedding set. Given the conditions mentioned above, confidence the other room would be in better or different condition was less than high…and if it was, one would immediately wonder why it wasn’t assigned to us in the first place. Faced with the choice of uproot wife, kids, dogs & luggage at 10 pm or endure damp, mold, urine and filth, we chose to gut it out as a sleep & go, halfway stop on a long road trip. One can only hope the local bedbugs have enough decency and self-respect to stay in better places than this. Stay tuned for updates there. I don’t like absolutes but I can say, with certainty, I will NEVER stay at this property again and truly cannot think of anyone I dislike enough to recommend it to. Sleeping in our car in a random RV lot would have been a more relaxing and enjoyable experience.

Guest review

8.0

− Body wash container in shower was empty

Nice Find in a Busy Area

8.0

Comfortable room amenities, great patio

− Breakfast was "not a thing we do" according to the bistro employee

Excellent staff

10.0

Stayed at the Harrisonburg Courtyard. Outstanding service. Was greeted by Abby as soon as we walked in, who was delightful, thorough and polite. We then went to eat in the bar area and had great service by Morgan. Abby came and spoke with us and recommended sites to see in the area. (Luray Caverns was outstanding) . We're planning another trip down south and we'll stay at the same hotel and hope to meet the same employees!

Not what it used to be!

6.0

I have been coming to this hotel since it opened in 1999. Many memories for my family there. We come 2x a year to visit family in area. I have seen this hotel have many ups and downs, lots of renovations. I just got back from Easter weekend, had connecting rooms a king and 2 queens. I am pretty sure I wont be returning back to this location and switching it up to the Hyatt. This hotel is definitely not up to Marriott Standards. The queen room was the worst between the 2. The toliet was the Leaning Tower of Pisa, shower had so much mold, peeling, tiles falling off. Huge crack in sink that looked like they tried to repair it. The king room was better but also had cracked sink. Lets just mention about the pool which has been closed for YEARS and had paper covering the window, apparently they have no plans to reopen it. Morgan at the Bistro was the greatest, she was there all weekend long and served us well.