Esplendor by Wyndham Isla Mujeres All Inclusive♡

Guest review

9.0

Buena atención del personal. Buena comida.

− La playa no se puede disfrutar a pleno xq tiene barreras. Deberían de sacar eso para que pueda ingresarse perfecto.

Probably wouldn't return.

5.0

Breakfast was OK no variety, location was OK. We rented golf carts to get around the island.

− Food was limited and small portions. Ran out of beer at the bars, they only had 3 brands of beer and were always out of 1 or 2. No English speaking channels on the TV. Everything was closed by 11pm.

Fue una linda y cómoda estadía.

9.0

El lugar es muy bonito, el personal -en general- es muy amable y la comodidad de la habitación es excelente.

− Como vegetariana tuve pocas opciones para elegir de comer, sobre todo en el Snack Bar (almuerzo). Además el menú de comidas no es muy variado en general, quizás sería bueno modificarlo cada cierto tiempo.

Disapointing

3.0

Nice beach

− We arrived with a sick kid, the staff wasn't helpfull trying to let us in a room, before 15:30. The loby has no aircondition. Extremly hot. Shower is open to the room and completly see through, in a family room....

Guest review

5.0

Personal in restaurant and in the pool bar was great

− From the very first day of our stay, we noticed several serious issues that are simply not acceptable for a 5-star hotel > The shower enclosure was not properly sealed, causing water to leak into the room every time we took a shower. We reported the problem immediately, but it was never properly fixed, nor were we offered another room. > The door lock in our room also broke, and we had to wait for maintenance to repair it. During that time, we could not leave our room because it could not be securely locked, which was a major inconvenience. > The breakfast was extremely disappointing. The food was of very poor quality, and there was very little variety. Even the fruit selection was limited. > The rooftop swimming pool looked cloudy and dirty, as if it had not been properly cleaned or maintained. The outdoor jacuzzi was far too hot to use, almost like boiling water, which is probably why nobody was using it. > The food served at the snack bar was also below expectations. > The beach was nothing like the photos shown when booking the hotel. The water was blocked by artificial rubber barriers, creating stagnant water, and it was unclear why they were there. > There was also a clear imbalance in staffing. During breakfast and dinner there were many employees, yet at the pool bar there was only one bartender serving all guests. He was overwhelmed with orders and barely had time for a break. > One morning, there was no running water in our room at all. Although the issue was resolved after some time, it was another unacceptable inconvenience. > I would like to point out that the housekeeping staff and the restaurant employees were friendly and helpful throughout our stay. Unfortunately, the same cannot be said about the reception staff, who were unprofessional and not willing to assist us properly. > Overall, this hotel did not provide the level of quality, service, or facilities that should be expected from a 5-star all-inclusive property.

Guest review

8.0

Beautiful pool and beach areas, the waiters were all lovely particularly Hugo who was extremely kind and friendly! Thank you

− We found the man at the front reception to be quite overbearing and rude, made us feel uncomfortable