The Watergate Hotel

Outstanding Watergate Scandal Tour

10.0

This morning Watergate's concierge, Mesfin, led me and my students on an amazing "Watergate Scandal" tour. Mesfin brought history to life as he narrated the story of the Watergate burglary and subsequent events. His detailed, informative account helped the students to understand and visualize the major events and key players that took place on site at the Watergate complex. Mesfin didn't just show us the artifacts, he relayed insider stories that kept us totally engaged. My students and I are very grateful that we had the opportunity to learn a critical part of our American story from Mesfin.

Great 1st visit to the Nation’s Capital.

10.0

This was me and my wife’s first time to Washington D.C. and we had a great time. We hope to bring our friends next time to DC and stay here. We loved the views from the balcony and everyone was very friendly.

Would go again

8.0

Room was great, location walkable and beautiful on the water. Bar in the hotel was subpar, waited for 15 minutes at the bar and never was greeted or asked if we wanted anything, and the robes are small and not size inclusive. The valet service was top notch as well as Kiya at the front desk, she was very helpful and super friendly!!

Excellent hotel

10.0

This is a wonderful hotel. Management appears to have thought of everything. It is pricey but worth the expense.

Great!

10.0

Great! Loved the sauna and waterfront views!

Beautiful Location, Unacceptable Service When It Matters Most

2.0

We recently stayed at the The Watergate Hotel and unfortunately had a very frustrating experience that overshadowed the positives. To start with the good: the location is excellent and very convenient for exploring DC, and the hotel itself is clean and well-maintained. However, the building is clearly older, and the soundproofing is not great—you can hear noise from neighboring rooms, which affected our stay. The main issue, though, was the service after we checked out. We accidentally left our laptop in the nightstand drawer. When we realized and called the front desk, our call was answered by an AI system, which was extremely unhelpful and could not assist with a time-sensitive situation like this. This forced us to drive all the way back to the hotel. Once we arrived, the experience did not improve. We informed a front desk staff member about the situation, but no immediate action was taken. We ended up waiting about 30 minutes before anyone actually helped us. Eventually, a security staff member stepped in—the only person who showed professionalism and willingness to assist. She had to ask us again for details we had already provided and coordinate with the front desk to contact the current occupants of the room. Even then, the front desk staff member who made the call was visibly impatient, rolled his eyes, and showed no empathy for what was clearly a stressful situation for us. After unnecessary delays, the security staff finally obtained permission to enter the room and retrieve our laptop—which had been there the entire time. For a hotel that markets itself as a five-star property, this level of service is unacceptable. While the location and cleanliness are positives, the lack of responsive, human customer service—especially in urgent situations—does not justify the price or reputation. I expected much better.