Renaissance Meadowlands Hotel♡

Unsanitary!

2.0

Im disappointed to have to write this review because I’ve stayed at other Renaissance hotels and thoroughly enjoyed my stay. However; due to the gross, unsanitary experience, and the lack of efficiency from management to alleviate my issue, I would be remiss not to say anything. My husband and I stayed the weekend here. The staff was friendly and the hotel seemed suitable, however, to our dismay, when we were packing our things to check out, we found rodent droppings behind the pillow! I felt sick to think about the fact that we slept here the entire weekend with droppings in the bed. We told the lady at the front desk and she responded, “We do not have mice here,” until I showed her the pictures I took of the droppings. She was apologetic and told me someone from management would reach out to me and maybe compensate me for my issue. I waited 72 hours and nobody called or emailed me. So I filed a formal complaint online, in hopes the matter could be addressed without me making a public review. Someone finally reached out to me today, however, it was pointless because she told me, “Our housekeeper has been here for years and we hired someone to do a thorough inspection, and I’m not saying I don’t believe you but their findings reported no signs of mice.” I asked her if I could send her the photos and she said it wasn’t necessary because she believed me but then insists again they don’t have mice and they wouldn’t know how “that got there.” I became offended because it seemed as if she insinuated I’m either lying or brought it myself. Unbelievable! I asked her if it wasn’t mouse droppings, could she explain to me what it was, at which she replied she would have to review the report and call me back. I won’t hold my breath given the poor communication management has already shown. And this is a terrible way to handle such an unsanitary situation. I will not ever be coming back to this location.

Out of touch

2.0

I'm severely allergic to feathers. I make it a habit of texting the hotel Ill be staying at in advance to request a feather free room. I did that with this property. They responded and told me that they will take care of it. Once I got to the hotel, I went to my room. I started to work on a report immediately. Then the itching started. The shortness of breathe. Then the bumps all over my body. Im like what the heck is going on. Then I approached the bed and realized there were not 1, but 4 feather pillows. I called down to the Fr9nt Desk. It took almost 3 minutes before they answered the phone. They told me they would put me in another room. I gathered my belongings and was going to head to the lobby, but she told me to wait in the Concierge Lounge on the 9th floor. The Lounge was technically closed. The employee was embarrassed to tell me. We started talking and she then went downstairs to see if they had prepared my room. She returned to tell me that I would be in a room on the 2nd floor. When I realized that she was wait8ng for me to leave, I told the girl in the Lounge that I would wait in the lobby. Close to 1.5 hours later, I'm still waiting. I finally was fed up amd asked why it was v taking so long. The response was the.maid only speaks Creole Spanish and she couldnt communicate with her. She finally gave me a key to the room. I had to take Benadryl twice just to stop the itching. Needless to say, it was a horrible experience. I did not sleep well and the constant itching was unbearable. To add I sult to injury, the person at the front desk never bothered to see if the maid was done and essentially had me sit in the lobby over an hour. Who's to blame here? The General Manager. You don't get a free pass. Train your staff. Ensure that they can communicate with one another. If I coukd give them a minus number I would. The pain I felt constantly itching my self could have been avoided. Do better.

Stay fine just paid twice for one night stay.

1.0

Hotel was fine.

− Manager refused to refund 2nd (duplicate) payment for one night stay. Made booking 11pm night before arrival with wrong date (11 pm date). Caught error (just minutes after making payment) and immediately made new booking with correct date (for next day) making second payment. Made two payments night before for next one night stay, manager refusing to refund 1st payment made made in error for prior date. Unaccpetable.

Boa. Deixei um deposito de 150 dollars para incidentals. Ainda hoje nao me devolveram esse montante.

7.0

Ok. Mas poderia mais opções como capuchino e alimentação salgada (sem exagero). Havia muito doce que eu particularmente nao posso abusar.

− Houve poucas opções. Precisava ter mais opções com alimentação sem açúcar. Poderia ter opção com capuchino.

Stay away

2.0

Horrible service. Check-in was a weird experience. Although I had checked in online, no room was ready. The guy seemed to try to convince me to take a room with a view. Turns out the room had no view and was not in great condition. As it was very late and I was tired I let it go. In the morning, as a platinum member was told breakfast was at the "lounge". Most disgusting breakfast with dry left ovet egss. When asked it there was more eggs staff replied with indifference . Stay away.