HOTEL LiVEMAX Shinjuku Kabukicho

Mid

4.0

10 minute walk from station. Konbini right down stairs

− Moldy smell. There was a paper covering mould on the ceiling Window didn't open. Bed not the most comfortable Only one key card despite 2 adults being there.

Guest review

9.0

Excelente ubicación. El Hotel a unos minutos del Metro de Shinjuku, muy fácil de llegar. Una buena zona de turismo, lleno de restaurantes, comidas, tiendas y vida. El hotel muy limpio y ordenado, y aunque la habitación es algo pequeña, está cómoda y sin ruido para descansar tranquilo.

− La habitación algo pequeña.

Budget No frills hotel at heart of Shinjuko.

6.0

711 next door. Convinient.

− Hallway had cigarette smell

Schlimmstes Hotel das ich je hatte

2.0

− Es war alles sehr dreckig und kaputt.Im Zimmer waren Flecken auf der Decke, welche keinen Bezug hatte der zum wechseln war. Es waren diverse Schimmel Flecken an der Decke

If you’re just looking for the cheapest option and don’t care about anything else, this is your place.

3.0

The location was excellent, with easy access to everything I wanted to visit. Having a 7-Eleven attached to the building was also extremely convenient, especially for grabbing snacks, drinks, or anything else I needed throughout my stay.

− My stay at Hotel LiveMax Shinjuku was a disappointing. Before arriving, I received two separate WhatsApp phishing messages impersonating the hotel and directing me to fake Booking.com websites requesting my credit card information. After reporting this, Booking.com confirmed in writing that the property’s private management system had suffered a security breach due to security measures not being upgraded in a timely manner. This is extremely concerning and raises serious questions about how the hotel protects guests’ personal information. Another frustration was the hotel’s lack of Yamato Transport luggage forwarding services. Every other hotel I’ve stayed at has offered this service, so it’s ridiculous that LiveMax doesn’t. What made matters worse was the attitude of one female front desk employee. When I asked for assistance, she immediately shut down my request without offering any alternatives, suggestions, or guidance. I had to spend an hour on my phone, figuring out where I can take my luggage. The other staff members were fine, but this particular interaction was unnecessarily dismissive. The room was also extremely small, to the point where I had no choice but to open my dirty suitcase on top of my bed every time I needed something. Worse, the toilet’s bidet nozzle was absolutely filthy, covered in black grime and buildup. This is completely unacceptable from a cleanliness and hygiene standpoint. Between the confirmed security breach, lack of basic luggage forwarding assistance, cramped accommodations, and poor cleanliness, I would not recommend this hotel.

Pleasant

6.0

Very comfy double bed close by to all amenities Nice clean basic hotel Great aircon and lots of free razors body wash shampoo conditioner etc Good powerful shower Lovely views from window Reception staff were lovely and helpful

− Very small room TV poor reception and scrambled channels viewing no English channels No tea coffee etc in rooms have to buy own