Courtyard by Marriott Beaumont♡

Guest review

2.0

I showed up and the hotel was closed. I was not told about this and had to find another hotel

Not quality if Courtyard Mariott

4.0

The hotel was not up to the standard to of a Courtyard Marriott. There were multiple issues, TVs did not work, elevator were sketchy, no hot water in the shower/bath. Beds were good and the A/C works that’s the only positive.

If you don’t want to sleep with dead bugs, or bathe in mold, then don’t stay here.

2.0

DO NOT STAY HERE! This is the worst hotel experience I have ever had. I travel for work and had around 150 nights in hotels in 2024 and this was by far the worst experience that I have ever had. To start, the elevator is broken and takes multiple attempts for the door to close and the alarm sounds before it will fully shut and move. The lobby and hallways are gross which led me to think I should check the bed and bathroom before unpacking and luckily I did. The first bed had stains all over the linens. The second bed had dead bugs underneath the blanket and on top of the fitted sheet. If I would have arrived earlier I would have switched hotels immediately however, I traveled all day and didn’t arrive until 1am so I had to tough it out for the night. The employee was nice enough to let me check several other rooms, one of which had the drain plug out and someone else’s hair in the shower, others had mold in the bathrooms, and they all had stained linens. Needless to say I checked out before heading to work in the morning and switched to a different hotel. They still charged me for three nights and did not answer any of the times I tried to contact them. I called the Marriott Titanium customer service who has informed me that they are still waiting on a response from the hotel general manager a week later. Listen to the reviews. Not only is the hotel disgusting but they will also inappropriately charge you and steal your money. This is an embarrassment to Marriott. I have reached out to Marriott Customer service who also cannot get ahold of the property manager. They sent them my case 3 times to be resolved and the property manager continues to close it without resolution. This has been confirmed by a customer service supervisor. Not only is this property an embarrassment to Marriott, but so is the fact they cannot get a response from their own property manager or resolve an issue for a loyal customer who averages over 100 stays a night at their other properties. One week later and they still cannot get ahold of their own employee and give me the full refund they have requested. Two weeks later and Marriott still cannot get ahold of their own property manager. I finally got through to an employee who told me the manager would arrive in 15 minutes. Called back 20 minutes later and they rejected my call. Called back several more times and they let it go to voicemail.

Guest review

2.0

Worst Marriot ever ! Marriot needs to pull their nose from this establishment. Elevator not working properly, no hot water, door key/ lock not working properly, bad need of remodel. Housekeeping just comes in room. Multiple issues, not a Marriot experience.

Awful.

2.0

This hotel is THE ABSOLUTE WORST HOTEL. There was a toothpick in the pullout couch pullout couch had stained my first room smelled like mildew. A lot of the rooms had tapes on the door and were open. The elevator would not shut until three tries the water does not get hot. It stays cold they don’t vacuum the floors I found a roach in one room. This hotel is just not it. It’s really scary. I DO NOT RECOMMEND.

Horrible experience. Staff has no clue on how to reverse charges to gift card requested.

2.0

Upon arrival elevator was not working. Elevator did start working but when using, the door opens and closed 3 times before it will finally go. Remote for tv, room phone, one bedside light, not working. Roaches were present.. Son changed room due to non working items as well. We had told them we would be using gift card. They said they would do on check out but needed the card for deposit. Upon checking out, the person at desk was trying to figure out how to reverse and put on gift card we had. After waiting a while, we decided to leave as they said they would resolve in 30 minutes. I called back after an hour and still no luck. Called again and no answer. We were also charged for 3 rooms on credit card assuming due to our son changing rooms. When they didn't resolve, we called Marriott customer service and then we called the Marriott Bonvoy card and filled disputes. Property has had 14 days to resolve and haven't. Be aware.