Embassy Suites Lincoln♡

Guest review

7.0

Clean. Rooms have been updated since the last time we stayed there.

− Pool on site not available (had kids with us). 20 minute wait for hot breakfast (only one person doing the omelet's, bacon, waffles, pancakes and eggs).

Already booked our next stay here!

10.0

The breakfast and cocktail hour was great.

− Nothing

It was an enjoyable stay

10.0

Cleanliness

Embassy Suites Lincoln, Nebraska

10.0

We stayed at the Embassy Suites in Lincoln, Nebraska for 10 days. From the Valet to the front desk and everyone in-between was courteous, professional and efficient. Our only complaint was trying to communicate with the room maids as they only spoke Spanish. We highly recommend the Embassy Suites in downtown Lincoln, Nebraska. You'll definitely enjoy your stay. Thank you Embassy Suites and all their staff for a job well done!

Worst hotel stay at a Hilton Property. Beware

2.0

As someone who travels frequently for work, I stay in Hilton properties on a regular basis and have always trusted the brand. Unfortunately, my stay at Embassy Suites Lincoln on June 20 was one of the most unprofessional hotel experiences I’ve ever had. During check-in, an intoxicated woman walked up and inserted herself into the process while I was at the front desk. She stood beside me as I was providing personal information and remained there while I completed my check-in. At one point, she was standing so close that my husband and I had to ask her to move so I could even insert my credit card into the payment terminal. What was most concerning wasn’t the intoxicated guest , it was that the front desk employee did absolutely nothing. No request for her to step back. No attempt to protect my privacy. No effort to maintain order or provide a secure check-in experience. Allowing another guest to stand within arm’s reach while someone is sharing personal information and using a credit card is completely unacceptable. When we raised our concerns, we were told there was nothing the hotel could do because we booked through Expedia. After contacting Expedia, someone identifying themselves as the front desk manager called our room, apologized for the experience, and offered a refund. However, when I followed up later, the hotel denied that this phone call ever took place. The lack of professionalism, failure to protect guest privacy, and conflicting responses afterward are deeply concerning. This experience falls far below the standard I’ve come to expect from Hilton. I hope hotel leadership reviews their front desk procedures, staff training, and security practices so that no other guest has to experience this. This wasn’t simply poor customer service, it was a failure to safeguard a guest’s privacy during check-in. That should concern anyone staying at this property.

Guest review

10.0

Staff was amazing and courteous. Despite how busy the hotel was with weddings and sporting events. Every employee greeted, engaged and thanked.