Holiday Inn Express Morgantown by IHG♡

A convenient stay with a good breakfast and nice staff, but a disgustingly filthy pool.

6.0

Right off the highway with quick access to gas and anything you’d need before hitting the road.

− We were looking forward to the pool but it was clear this pool doesn’t get cleaned and it was so filthy that people were able to write words on the pool, including profanities. The pool would be nice if you couldn’t see the grime everywhere. Please clean your pool, it’s really disgusting.

The staff is friendly, the rooms and common areas are clean

7.0

It is close to event I was attending.

− N/A

I would not recommend this hotel to anyone

1.0

It was convenient to get to the university

− There was never any staff at the front desk.. only a sign that said they will be back shortly? But they were never there The breakfast was only cold pastries and cereal and yogurt. No hot food or pancakes as advertised In the gym, the treadmill was not working and it was very unkept We had a room for 3 booked and an insufficient amount of towels in the room The bedding for the pull out was very wrinkled and didn’t look clean

Bugs, grime, and flimsy doors

4.0

l've stayed at so many HG properties over the years and I come back because I have come to expect a certain standard. A Holiday Inn Express isn't the fanciest hotel, but I have learned to expect a clean and comfortable stay. This one was striking out everywhere. It's clear that they've tried to do some renovations, but there are lots of important details missing like towel bars in the bathroom and places to plug devices in on the night stand. Honestly, if these cosmetic things were the only issue, l'd give it 4 stars and call it a day. Unfortunately, it's obvious pretty quickly that there's a cleanliness issue. Or perhaps a reno job gone bad? There were tons of questionable spots on the carpets and the tile floor, some even looked like mold near the base boards. The room smelled very musty upon entering as well. There were also some gaps at the room door! had to fill or cover with towels or paper towels to ensure privacy. To top it all off, I took probably the quickest shower ever because of the grimy shower curtain and the family of spiders on the ceiling. I don't even blame the housekeeper team. When I was out and about I saw just the one cleaner. Call me crazy, but 3 floors of rooms plus common areas is too many for 1 person, even 2, if we assume she had a coworker on the clock with her. All my linens were at least clean and the staff were professional and kind, so I'm giving 2 stars instead of 1.

Guest review

5.0

Very easy and a good location

I Had A Great Experience And Would Definitely Stay Here Again.

9.0

The Hotel Was Clean, My Room Was Very Well Maintained, And The Entire Experience Was Pleasant. A Special Thank You To Charity At The Front Desk. She Was Polite, Respectful, Friendly, And Very Accommodating. Great Customer Service Really Makes A Difference, And She Made Me Feel Welcome From Check-In.

− My Only Minor Complaint Was Breakfast. The Pancake Machine Was Out Of Service, And As Someone Who Doesn't Eat Pork, There Were No Other Breakfast Meat Options Available.