Tampa Marriott Water Street♡

You Made this a Very Happy Birthday!

10.0

Happy Birthday to me! Spent a truly lovely, solo weekend in Tampa. I poured over many Trip Advisor reviews before choosing the Marriott Water Street. It met all of my expectations and I enjoyed your beautiful hotel immensely. My top priority was security and location. Check! I was comfortable going out at night on the waterfront and walking the street in all directions. The convention center is less than a 5 minute walk from the hotel. Of course, the price point heightened my expectations and the hotel delivered. I ate in 4 of the 6 hotel restaurants. Had delicious shrimp and crab enchiladas at LONA. Enjoyed a tasty Pressed Cuban at A La Carte. I chose the Anchor and Brine breakfast buffet on Saturday--even though I wanted the chocolate banana crepes--and enjoyed all of the offerings. I never do, but I did the scrambled eggs rather than an omelette and was very pleased. What did they put in those eggs? My room, a deluxe king, on the 24th floor was spacious, well-appointed and had a balcony that overlooked the waterfront. I love that the A/C vent was not over or directed toward the bed, I don't like cold drafts. The TV is positioned at just the right height, centrally located in front of the bed. My extra pillows that I ordered--1 foam and 1 down, was waiting for me when I entered the room. Check! My room was the 4th from the elevator. I never heard the elevator or any of the other travelers once I closed my door. I must mentioned the names of the professional, attentive and helpful staff: Alexa, Brent, Malachi, Gloria, Precious and Chris. Each time we spoke I could see their smiles--even over the phone. My one complaint has to do with a couple of bellmen (appeared to be older than age 40)--one at the curve and another inside. Neither was helpful and I had 2 pieces of luggage. Didn't appear to have a lot of joy for the job.

This hotel is built on broken promises and misleading its guests

1.0

Good location

− Our experience with this hotel was extremely disappointing and unacceptable. We were misled about the parking charges and the destination fee. We spoke with the manager several times and repeatedly asked for written confirmation of her promise that the destination fee would not be charged. Despite these clear assurances, the fee was still charged to my card. About a week later, I called the hotel to file a complaint and spoke with the main supervisor. She promised that the money would be refunded. Unfortunately, she did not keep her promise, and the refund was never issued. In addition, the shower in our room was broken. As compensation, we were offered a complimentary breakfast, but the hotel later charged $150 to my card for that supposedly free breakfast. I have never experienced this level of dishonesty at every stage of a hotel stay. Promises were repeatedly made and then ignored. We intend to continue pursuing this matter, as these charges remain unresolved. This experience left us with an extremely negative impression of the hotel, its management, and the way guests are treated. I cannot recommend this hotel.

Comfortable and Relaxing

10.0

Great place to stay for a couple days while visiting Tampa. Close to the attractions and place to eat. Rooms are large and beds are super comfortable. M Lounge is large and always has something good to snack on. Three on site places to eat and with the sky bridge you have access to another three across at the JW Marriott. Great pool location with private cabanas and sitting areas. It is really busy here with conferences at the convention center or events at the hotel itself.

Spoiled by greed

6.0

Lovely hotel

− Breakfast horrid, half the time no buffet as functions At every turn they try to rip you off. It was constant and obvious resulting in an argument when I checked out

Ótimo local , mas atenção com a cobrança duplicada de impostos

8.0

Vista da baia e amplitude do quarto , acesso direto ao river walk

− O hotel cobrou os mesmos impostos que eu paguei ao Booking e até agora não consegui reembolso Portanto atenção

Wonderful Staff!

10.0

Staff has been wonderful- Brenda at check in went ABOVE and BEYOND to help give us the best experience possible!!