The Ritz-Carlton, New Orleans♡

Terrible Bar Service

6.0

Terrible service at the bar! Very disappointing for a brand I used to work for and loved! I mean how can you have a rude bartender in New Orleans? On the positive, waiter was wonderful.

Luxury Ends at Checkout

4.0

One of the reasons people choose The Ritz-Carlton is the expectation that, when something goes wrong, the staff will handle it with professionalism and urgency. Unfortunately, that wasn’t my experience. Less than an hour after checking out, I realized I had left a tumbler containing refrigerated medication in the refrigerator of my room. I called immediately, explained the situation, and stressed that the medication needed to stay cold. The associate took down all of my information and assured me someone would check the room and call me back within a few minutes. That call never came. Rather than waiting, I drove back to the hotel myself. I was simply told that nothing had been located, with no indication that anyone had seriously investigated or attempted to resolve the situation. Given how quickly I reported it after checkout, it’s difficult to believe that a tumbler sitting in a refrigerator could simply disappear. What frustrates me most isn’t that I accidentally left something behind—that was my mistake. It’s that the hotel failed at every step afterward. There was no sense of urgency despite the item containing medication, no follow-up despite a promised callback, and no effort to reassure me that anyone had thoroughly searched the room. This is exactly the type of situation where a luxury hotel has the opportunity to demonstrate exceptional service. Instead, I experienced poor communication, little accountability, and complete indifference. I’ve always associated The Ritz-Carlton with meticulous attention to detail and guest care. Sadly, this experience didn’t come close to living up to that reputation.

A comfortable stay with a fantastic location

10.0

A very comfortable and enjoyable stay at the Ritz New Orleans. The meeting facilities were great, the room was clean, very comfortable and quiet. You really can’t beat the location. The staff was helpful and did everything to ensure it was an enjoyable stay. Conference rooms were just as expected for The Ritz Carlton. I stayed for a few days and everything was delightful.

vale la pena ir al hotel

9.0

el confort de la habitación, el servicio del restaurante y en especial el desayuno y la ubicación

− quedaron de hacerme una devolución de 800 dólares por una habitación que debí cancelar y hasta la fecha no la han efectuado. me podrían decir que debo hacer para que me retornen el dinero?

Très bon séjour, reposant grâce à la quiétude du Ritz-Carlton

10.0

Pouvoir prendre une chambre à 23:00 en last minute . La qualité du service Le calme La chambre confortable , bien pensée et bien décorée Le café le matin à la réception La salle de sport bien équipée

− Les ascenseurs