Sheraton Fallsview Hotel♡

Excellent location

8.0

Great location to walk the Niagara parkway, Clifton Hill attractions, and Niagara cruises boat tour. Clean nice room and very comfortable beds. From my 4th floor falls view room I could see America falls but Horseshoe falls was blocked by trees. I could see most of the nightly fireworks but some were blocked by trees. I did a breakfast add on—the food was excellent and there was a fabulous selection but they were incredibly busy and although the staff was trying, they were obviously overwhelmed.

Great location but aging hotel.

6.0

The biggest strength of this hotel is undoubtedly its location. We stayed on the 16th floor and the view of Niagara Falls was absolutely spectacular—worth every penny. The hotel is also perfectly located at the base of the Zipline to the Falls and just a short walk from the departure point for the famous boat cruises to the waterfalls. The beds were very comfortable and we slept well. However, the hotel itself is clearly showing its age and is in need of a major renovation. The rooms and common areas feel tired, and the bathrooms are particularly dated. The pillows should also be replaced, as they are old, flat, and lumpy. The bathroom deserves a special mention. It is badly in need of renovation, and the shower was disappointing. The water pressure is excessively strong and cannot be adjusted properly, making it uncomfortable to use while wasting a tremendous amount of water. In an era where hotels promote sustainability, this is difficult to understand and should be an easy issue to correct. The two biggest frustrations of our stay could also be improved without major investment. First, the elevators. There simply aren’t enough for a hotel of this size. They are constantly full, stop on almost every floor, and waiting 5–10 minutes for an elevator is common. This became one of the most frustrating parts of our stay. Second, the breakfast organization. Both mornings we had to wait in line before being allowed into the breakfast area—around 15 minutes on the first day. What made this especially frustrating was that many tables were sitting empty. The delay seemed to come from the process itself: one staff member checks your breakfast voucher, then you wait again for another person to escort you to a table, even though plenty of tables are available. It’s an unnecessarily inefficient system that could be fixed immediately. Once seated, however, the breakfast was good. The food quality was perfectly acceptable, and the fresh fruit selection was particularly enjoyable. Another disappointment was the hotel’s bar and lounge offering. With a property boasting one of the best locations in Niagara Falls, you would expect a spectacular lounge where guests can relax with a drink while enjoying the scenery. Instead, the so-called “Rooftop” bar is not on the rooftop at all—it’s located on the seventh floor beside the swimming pool. It is noisy, crowded, and has very limited seating, making it far from a relaxing experience. The only other bar is in the lobby, next to the gift shop, which lacks any atmosphere or view. This feels like a huge missed opportunity. A true rooftop bar on the top floor with panoramic views of the falls would be a fantastic addition and would significantly enhance the guest experience. One final point is the parking. The hotel’s valet parking costs $70 per night, which is very expensive. If you don’t mind a short 5-minute walk, there is an outdoor parking lot nearby that costs around $15 per day, representing significant savings. Overall, we had a pleasant stay thanks to the incredible views, comfortable beds, and unbeatable location. However, this is a hotel with enormous potential that currently falls short because of its aging facilities and several operational shortcomings. A comprehensive renovation, modernized bathrooms, improved elevator capacity, a more efficient breakfast operation, and a genuine rooftop lounge overlooking the falls would transform it into one of the premier hotels in Niagara Falls.

hotel fantastique qui dépassera vos attentes

10.0

l’hôtel a dépassé mes attentes, j'avais peur d'une vue partielle sur les chutes américaines, mais au 8eme étage, c’était époustouflant! c’est l 'hôtel le mieux situé/central de niagara falls, et la plus belle vue de toute ma vie!La chambre était incroyable, propre, bonne literie, spacieuse, formidable!! Le micro onde est collectif, mais ce n'est pas dérangeant! le personnel à l'accueil et au ménage, étaient parfaits!la piscine intérieure est bien chauffée, et finalement peu fréquentée, et une vue incroyable!pas de piscine extérieure ce jour pour nous car le vent était un peu trop fraisIl y a beaucoup de chambre, mais ce n’est pas dérangeant, car plusieurs ascenseurs! on a aussi eu la chance de pouvoir admirer le feu d'artifice de notre chambre, mémorable! il y a des coupons inclus dans les frais de service qui donnent droit à 30 min de spa de l'hotel, c'est vraiment sympa!

− dans les coupons proposés, il y a une dégustation offerte pour le Niagara Vines Lobby Winebar, et on s’est retrouvé avec un grand verre avec dedans la quantité d'un dizième de bouchon de vin rouge ou blanc, c'était si minable, qu'il faudrait arrêter de le proposer.

Great Stay!

9.0

The location is incredible, within walking distance to everything.

− The bathroom needs some upgrades.

Guest review

7.0

Personal wenig hilfsbereit

Guest review

10.0

The room was excellent, with a perfect location facing the waterfalls. It was spacious and clean. Above all, I must highlight the courteous and prompt service provided by the hotel staff. We received a warm welcome, and my daughters enjoyed themselves so much that they wanted to stay for another two weeks 😃. Thanks for everything

− I didn't like the coffee.