Melia Sol Y Nieve♡

Superb Hotel, ideal location

10.0

Superb hotel right in the heart of the resort. Ideal location - 2 mins walk to the ski lift. Valet parking was a welcome surprise, concierge organised ski rental at a very good price. Service was excellent, lots of delicious food choice in the restaurant (half board recommended). Spa was incredible (payable locally at a discounted price). Overall this is one of the best ski hotels I’ve stayed in.

An amazing experience, certainly another “Level”!!!

10.0

We treated ourselves to a Level experience as part of a ski trip to Sierra Nevada. From the minute we arrived to the time we left the service was exceptional, every member of staff went out of their way to ensure we had a special experience and never did it feel put on! My wife is coeliac which she mentioned in passing on the first day and from that moment on, every time we went to the Level lounge she was brought her own plate of GF tapas without asking which gave her reassurance of their understanding of the condition, which is often misunderstood, and she knew the food was safe to eat and not run the risk of ruining her skiing the next day! Also, included within the Level package is spa access which is a fantastic way to relax after a day on the slopes before a bit of apres ski! Probably one of our best ski experiences, the recent heavy snow fall helped, but we will certainly be booking again!! ❄️⛷️🇪🇸

Amazing stay. Would highly recommend

10.0

We stayed at this hotel for 3 nights. We had an amazing stay. We stayed in the level suite which was perfect for a family of 3. The staff were so friendly and welcoming. The service from check in to check out was the best we have had in years. The spa is a must if you stay here. Very family friendly and great location.

No great, hidden charges

6.0

The location was perfect and the staff friendly and helpful. The food is served buffet style and we paid extra on the first evening for dinner. Beware, when paying 25E for a bottle of wine, it’s only a half bottle. The choice was varied but all the food from the hot counter was tepid at best. Same for breakfast. However, there is a microwave for you to reheat it if you are prepared to join yet another queue. Be prepared to queue…..a lot during the weekend. It was so busy we even had to wait for a table meaning we had to rush or be late for our skiing lesson. We chose a spa hotel with the intention of resting in the spa after a day on the slopes. But it’s hidden in the info that there is an additional charge of 30E per person for 90 minutes when paying over 300E per night, we expect the spa to be inclusive. We used it once and it wasn’t pleasant. Vents around the edge blew cold air onto us for the first 30 minutes so we retreated to the sauna. But to get there, you had to pass under freezing cold showers, which were activated by hidden sensors! Having worked out how to dodge this shock inducing gauntlet, we headed for the hot beds….. which were cold. The jacuzzi pools were also barely warm and not pleasant. There’s a further hidden charge of 4E for a compulsory swimming hat. The room was large enough and the bed comfortable. But I the bathroom was tired and in need of renovation. There was black mould in the shower sealant. There’s is a kettle in the room but on a good day, you get enough coffee for two cups and two tiny tiny portions of milk, enough for half a cup. On the first and second day, we didn’t even get that despite asking for it at reception so we had to buy our own, there ere 4 herbal teabags though if you like them. House keeping was terrible. They made the bed and folded the towels. They didn’t even exchange used cups! It got better half way through so there could have been a change of staff as they then wiped down the bathroom and emptied the bin as well. There’s parking under the hotel but it isn’t discounted for guests.

Caro y mediocre a malo

4.0

Ubicación excelente, personal de recepción atento y agradable, personal en áreas de consumo como restaurantes, bares y servicio Level pésimo, consistente mal servicio, calidad de los alimentos mediocre a mala y presentación de los alimentos pecios. En un momento no había huevos durante el desayuno.

Book Elsewhere

2.0

Atrocious hotel. This hotel is not 4 star, struggled to give it a 1 star. Health Hazards. The room No: 237 is: very dark, dated, very depressing, basic. Very very small, not enough room to hold suitcases (one had to go into wardrobe so we had not hanging space, the other had to go in the bathroom). Only just enough room to walk around the bed. Very very Very noisy, loud noise outside window until 1am, then at 7:30am drinks delivery right under window. No room insulation, could hear the next door guests snoring, the guests above using the toilet & shower, could even hear the guests walking down the corridor breathing. No decent sleep for a week! Asked to move rooms but reception said no other rooms available. We would have considered an upgrade to The Level but this was not offered. On the second day we only ate in the hotel (dinner buffet was included). We attended the evening dinner buffet where I had a salad. I got extremely bad food poisoning from here!!!! Was sick every 15 mins from Midnight to 10am the following morning – I was in very poor condition, exhaustion & severe dehydration. My husband asked at reception for help but they were extremely uninterested & said I had to go to doctor because doctor would not come out. I couldn’t walk without my husband’s assistance and was sick in the street getting to doctor, very sick in the doctors waiting room and sick on way back from doctor. Only stopped being sick after anti-sickness injection etc from doctor. The Spa – BEWARE HEALTH HAZARD. The Steam room fabric ceiling is covered in mould. This could be extremely dangerous to someone with respiratory problems going into such a mouldy steamy environment. Complained about all of the above to receptionist who said she would get a manager to come out and speak with mt – needless to say, a manger never appeared – they are completely disinterested in the welfare of their guests.