Dreams Los Cabos Suites Golf Resort & Spa♡

Time and Money Not Well Spent

2.0

We were there for a friends and family fet away, but due to scheduling was only able to stay three nights. I reserved the swim up suite because it was advertised as having two bathrooms. I am a woman traveling with three males ( husband and 14 and 8 year old boys) so I thought it best. I would have used my mother's Hyatt Vacation Club membership but this particular suite was not available. When we got there we were told that the additional bathroom was not standard but they would look to place us in one. We waited 4 hours before we could check in. I asked the gentleman at the front desk as he handed me my key if this was a room with the two bathrooms. He checked his computer and said yes he was able to put us in one of those rooms. When we got to the room it only had one bathroom. I asked the front desk why he would tell me if this was a two bathroom when it wasn't and they said it was a mistake. As I was talking to the front desk about the room, my husband noticed that the mini bar was empty except for a half drank diet coke. I noticed that the room had no towels. It seemed very rushed which was weird considering we had checked in 4 hours before. Why would they put us in an unfinished room when we waited so long. The next day my husband noticed that water was dripping from the air conditioner unit in the ceiling. It had pooled from the mini bar area to the middle of the living room and into the bathroom. We called and they said they would send someone down to fix it. Someone came and as they were working on that, my family was in the swim up. I started to hear sounds as if someone was in the shower coming from the room but my whole family was in the pool with me. I went into the room and water was pouring out of the AC unit in our bedroom. I called the front desk and told them they needed to move us to a new room and they said they were completely booked. It took me going to the front desk and showing them the video of the water for them to miraculously find another room for us to go to. We had plans with the group we came with and we're not able to go with them because we were dealing with this problem, then packing and unpacking, we could not shower or get dressed because there were maintenance people in our room. It was frustrating because I did not feel cared for or cared about the entire time we were there. From the "misunderstanding" about the bathroom, the fact that our first day we had no mini bar ready for us after waiting in the heat for 4 hours to check in, to having to show proof of the severity of the water issue in order to be placed in a different room. I shouldn't have to show video proof to be believed. Our quick three day trip was not relaxing. It was stressful and it left me, my husband, and kids feeling like our money and time was not well spent.

Review on Alan - Bartender

10.0

This review is specifically for Alan, who I encountered often at Oceania’s Bar & the Lobby bar. I sincerely cannot say enough amazing things about him. His attention to detail, not only to customers but also his work, his radiant smile, and always up-beat spirit truly makes him incredible. “Service with a smile” is truly what speaks of Alan, and if I had to pick a favorite employee out of my entire 7 days at this resort, it would be him. Alan, thank you for everything Sir. To be honest, the food, and my experience outside of getting to know you by visiting the bar wasn’t the greatest, but because of you, I’ll certainly be back.

Great get away for families with kids

10.0

Our 2nd time in this resort, and for sure will be a 3rd time! We are a family with 2 sons: 3.5 years old and 6 years old, and the highlight of the vacation was the kids club! The kid had so much fun there and they wanted to spend the time there as much as possible! The team is great, very responsible, and know how to make fun! Andy, Pao, Tony and Sandy- Thank you for a perfect vacation! Also, the food at the breakfast buffet is great (improvement from last year), and the Italian restaurant for dinner is always yummy!

10/10 job - Diana, Brian, Christian were the BEST

10.0

Diana, Brian and Christian, as well as all the other workers made our family and friends experience unforgettable. They were always friendly, fun, and made sure we were all having a great time. 10/10 for the team from everyone in the Altemus wedding!

6th time!!

10.0

This was our 6th trip to Dreams and it was a total success. We were there to celebrate our anniversary. We are UVC members and I can say we are very happy being members. Its definitely worth it especially if you like to travel once or twice a year and if you go with friends/family the value increases super fast. Our main UVC person was Helios and he is a game changer. We have known him now for 6 years. He checks in on us daily, met us at check in and made sure everything with our room was to our satisfaction. IF you decide to take a meeting ask for Helios. Helios is a huge asset to the hotel and they should know it! Now in the past our biggest issue was how long it took for room service. This year all 3 room service bfasts came with in 35 min which is fast. Great improvement. Oceana is the Seafood spot and Sergio was our waiter. He was super friendly and really took good care of us. Watermelon salad was a perfect starter. My wife had the Salmon and I had chicken both were good. Sergio even brought us a special welcome back dessert. Cheers to Sergio!! Side note at Oceana Guadalupe at the bar is super nice! Portifino is the Italian spot. Jorge was our waiter and he was great. The chicken pesto pasta and the pizza was good. Ask for it to be well done Tip! Seaside grill is the steak spot. Marcos was our waiter and we bonded over old school basketball. We had a special anniversary dinner here. Great table, bottle of wine which you pay for but as member get a discount. Corn soup is the best starter at the entire Hotel. We had the ribs and flank steak and were very happy with both. The main challenge with the restaurants is the possible wait time. You could get seated immediately or it could take 45 min. SO try to plan ahead but good luck. Now if you get hungry during the day while hanging at the pool or beach the spot is Barefoot grill and Aldo is the man. We have now known him for 3 years and once he saw us came over and said hello immediately. Such a great guy and you should all stop by and say HI COCO cafe is the perfect spot for coffee, snacks or Gelato. Everyone who works there is great. While you sit at the big pool I recommend ordering all food and drinks from the wonderful Elsa. She is a legend! Marcos at swimsuit pool was great. He would see me swim up and just take my mug and pour beer into it. Overall the place is great and that is why we continue to go back!! Cheers to the entire staff TIPS! Bring your own mug/yeti to drink out of during the day. Bring a ton of singles to tip. UVC membership comes with a ton of benefits.

Amazing Staff, Excellent Service, and a Wonderful Vacation

10.0

Our stay at Dreams Los Cabos Golf Resort & Spa was outstanding! The staff was the friendliest of any resort we've ever visited, and they truly made our vacation unforgettable. A special thank you to the entertainment team, especially Diana and Brian, who were fantastic. They always made sure we were having a great time and regularly checked in to see if we needed anything. The service throughout the resort was exceptional. Every server and staff member we encountered was friendly, attentive, and genuinely committed to making sure all of our needs were met. If you spend time at the main pool, be sure to look for Elsa or Alberto—they provide amazing poolside service. And don't miss Marcos at the main bar, who makes every visit enjoyable. For dinner, Portofino was excellent. Ask for Santiago as your server, and be sure to say hello to the manager, Alberto, who does a wonderful job. At Seaside Grill, Diana, the hostess, always greeted us with a warm smile, and Victor provided outstanding service. We can't say enough about the incredible staff at Dreams Los Cabos. Their warmth, professionalism, and attention to detail made this one of the best resort experiences we've ever had. We look forward to returning!