Extended Stay America Suites - Chantilly - Dulles♡

Guest review

8.0

Værelsets størrelse

good place, ok amenities, bad receptionist, bad workers, certain basic needs like ice dispensers m

5.0

location was good, and concept for extended stay with kitchen was good, bathroom was renovated.

− Staff was rude (receptionist while checking in asked for the id proof for my spouse which is not mandatory also when said about soft copies of passports are available she made a drama of going and asking manager, rooms were not so new or not renovated, while I asked for ice the lady working in the kitchen area she asked me to stay out multiple times on day 2 when I was wearing a traditional attire but on day 1 when I was dressed normally she let me enter the kitchen to pick up ice, there was not ice dispensing machines

Horrifically catastrophic financial loss that they caused and refuse to take accountability for My Account is still in t

1.0

They over drafted my bank account by 1100.00 caused me 5,511.00 in over drafted fees, lost wages, because I was unable to get to work because I could not get gas - or medical treatment for poison ivy of which I’m highly allergic to, on top of the fact they charged the wrong rate that was different from my itinerary and booking statements. And in the end, would only refund the difference between the wrong amount and what I was supposed to pay. Which was 160$ give or take. Told me they’d only be taking 100$ deposit and that it would be returned I saw the mistake pop up on the screen during check in and alerted the clerk clearly of the mistake - on Camera. Of which she told me - the screen is just broken don’t worry you will only be charged 100$ Well it did charge my card 100+ the wrong rate of 926.00 Refused to correct it this happened on a Sunday… no return calls from general manager And when I did speak to her she had a nasty, nasty attitude and was extremely combative even though I had been extremely nice about the matter. In total because of their error I lost 5,511.00 They refused to take accountability I call corporate they assured me they would take care of it Never heard back from Terry from corporate I then reached out to the area manager, Reginal VP, and the CEO of the company Of which I was ignored and told the decision was Final And that they were not gonna cover any of the damage that they caused They didn’t offer me to comp my room They didn’t offer me anything but their very nasty attitude even though most people would’ve lost their mind and cussed them out. I was extremely nice the entire encounter. So the general manager, the area manager, the regional vice president, and the CEO of the company has refused to do anything except take my money and expect me to eat the cost of $5511.00 of financial destruction that they caused. My only option now is a lawsuit which I tend to file with a lawyer.

− See above

Guest review

3.0

− Tons of noise; kids paying crying yelling and dogs barking and it was hell .

서비스 엉망인 최악의 호텔

1.0

− 룸 청소를 1주일에 한번씩 함. 타올 수건 교체를 고객이 직접 가지고 가야만 바꿔 줌. 6월 17일에는 낮에는 무슨 공사한다면서 하루종일 수돗물을 일방적으로 단수해 버려서 화장실 사용도 못함. 8일 투숙 기간 중 완전 서비스 엉망인 호텔. 두번 다신 가고 싶지 않은 호텔임