Eurostars Saint Gregory Dupont Circle Georgetown♡

Solid St Gregory week Stay - solo traveler

6.0

Spacious rooms, super clean and friendly staff. Love that the windows open in room and the gym is Will equipped, and usually not many people there. It was like I had my own gym to myself.The biggest problem is the air conditioning/heating unit. It really needs to be attended to. It's annoying. It makes a ton of noise and the only way that I could deal with the Room and sleep was ask team to turn it off completely for the five days I was there. The good thing was that. It was neither too cold, nor too warm, but I got lucky. The events are a real problem. The breakfast that's included is fantastic and nourishing and filling. Great location within walking distance to Georgetown Dupont Circle, and Pennsylvania Avenue. The Cost value benefit is not great. I feel it is a bit over priced for what it offers. Compared to other hotels of the same ranking and price structure.

Praise for Teddy

10.0

Hotel was nice, the people next door were loud but other than that it was a great experience. What really brought light was the doorman Teddy. He was the nicest doorman I’ve ever encourntered! Me and my family grew a nice friendship with him and he made our trip truly special.

Poor customer service

2.0

My wife and I were due to stay at this hotel at the end of February 2026. We had planned to travel to New York first and then to Washington to stay at the Eurostars Hotel, for what should have been a once in a lifetime trip whilst staying in beautiful accommodations. However, due to the recent snowstorm that affected the east coast our flights to New York were cancelled and our trip was subsequently cancelled. The Hilton in New York was very accommodating and issued us a full refund immediately. However, with this hotel I have attempted to contact them multiple times regarding a refund which I tried to do a week before we were due to stay but have received no response. There has been no acknowledgement or any form of communication. I consider this a completely unsatisfactory customer service experience. I then contacted Expedia who booked our stay. They were very helpful and understanding. They also then attempted to contact the hotel multiple times but were told that no one could resolve this issue to even offer a partial refund. Today I received an email from Expedia stating that the hotel has denied any refund. Despite this, there has been no direct communication from the hotel or manager regarding our issue. I appreciate that refunds can sometimes be difficult to issue but the lack of transparency and communication from customer services has been appalling. Consequently, we will not be rebooking here for our next trip.

Something is Missing but Good Stay

8.0

I've stayed here many times before and loved each stay. This time wasn't bad but things have changed. The rooms are still the same but some of the amenities I loved are gone. The toiletries in the bathrooms are no longer L'Occitane, the evening wine social is no more and that wonderful scent that used to fill the lobby is gone. They used to have apples and water bottles in the gym and that too is gone. The staff was great but I didn't recognize anyone from my previous trips. The entire staff is new. With the new company things just aren't the same.

Great Location. Some maintenance issues.

6.0

Currently here (Nov 13). Room on the 9th floor facing M street office buildings. Quiet. Great location. Friendly staff. Hot water in the shower is barely warm. Air conditioner is loud and barely cools or heats. Room is otherwise spacious and modern.

My week at the St Gregory

10.0

Great hotel, with a great location. And incredibly reasonable price. The staff was always helpful, and the bar has good food. Highly recommend the cheesecake panna cotta!