Suite, 2 Queen Beds, Balcony, River View (with Sofabed)
Sleeps 6 · 2× Queen Bed
- Desk
- Desk chair
- Laptop-friendly workspace
- Air conditioning
- Private bathroom
SureStay Plus Hotel by Best Western Gatlinburg
★★★ 218 Ski Mountain Rd , Gatlinburg, US
8.1 guest rating· 2495 reviews
About this hotel
Conveniently Located Property
Adjacent to Great Smoky Mountains National Park and minutes away from popular attractions, SureStay Plus Hotel by Best Western Gatlinburg provides a comfortable stay for guests.
Modern Amenities
Enjoy complimentary continental breakfast, free WiFi, and a refreshing outdoor pool during your stay. Each room is equipped with essential amenities like a microwave, refrigerator, and cable TV for your convenience.
Exceptional Services
With a 24-hour reception and on-site vending machines, guests can easily access snacks and drinks. Benefit from free parking and explore nearby attractions like Cataract Falls and Ober Gatlinburg Amusement Park tram lift.
Book your stay at SureStay Plus Hotel by Best Western Gatlinburg for a memorable experience in the heart of Gatlinburg.
Rooms & rates
Queen Room with Two Queen Beds with Balcony
Sleeps 4 · 19 m² · 2× Queen bed
- Desk
- Air conditioning
- Private bathroom
- Coffee/tea maker
- Shower
Queen Suite with Balcony
Sleeps 6 · 23 m² · Sofa bed, 2× Queen bed
- Desk
- Air conditioning
- Private bathroom
- Coffee/tea maker
- Shower
King Room - Disability Access
Sleeps 2 · 19 m² · Extra-large double bed (Super-king size)
- Desk
- Air conditioning
- Private bathroom
- Adapted bath
- Coffee/tea maker
King Suite with Sofa Bed - Disability Access
Sleeps 4 · 23 m² · Extra-large double bed (Super-king size), Sofa bed
- Desk
- Air conditioning
- Private bathroom
- Adapted bath
- Coffee/tea maker
King Suite with Sofa Bed
Sleeps 4 · 23 m² · Extra-large double bed (Super-king size), Sofa bed
- Desk
- Air conditioning
- Private bathroom
- Coffee/tea maker
- Shower
King Room with Balcony
Sleeps 2 · 19 m² · Extra-large double bed (Super-king size)
- Desk
- Air conditioning
- Private bathroom
- Coffee/tea maker
- Shower
Amenities
- Free WiFi
- Outdoor pool
- Outdoor pool - seasonal
- Swimming pool
- Free Parking
- Air conditioning
- Sun loungers or beach chairs
- Skiing
- 24-hour front desk
- Business center
- Non-smoking rooms
- Family rooms
- Cashless payment available
- CCTV in common areas
Show all 32 amenities
- CCTV outside property
- Cleaning standards that are effective against Coronavirus
- Designated smoking area
- Facilities for disabled guests
- Fax/photocopying
- Fire extinguishers
- First aid kit available
- Guests can opt-out any cleaning services during stay
- Hand sanitizer in guest room and key areas
- Heating
- Hiking
- Invoice provided
- Key card access
- Laundry washed per local authority guidelines
- Lift / Elevator
- Outdoor furniture
- Smoke alarms
- Vending machine - drinks
Location
218 Ski Mountain Rd , Gatlinburg, US
- Check-in
- from 03:00 PM to 12:00 AM
- Check-out
- until 11:00 AM
What guests say8.12495 reviews
+ Great location+ Helpful staff− Cleanliness issues− Poor maintenance
Cleanliness6.4
Service8.9
Location9.4
Room Quality7.4
Amenities7.4
Value for Money7.9
Decent spot for a quick stay if you need something in town.
1.0The hotel is in a good location tourist wise. The balcony view is beautiful on the creek.
− The pool area is right next to the dumpsters and there were stray cats everywhere. The breakfast was not great. Food was cold, watery eggs and the dining area was not clean. The staff was very cold and unwelcoming. One of our beds did not have linens and I was told to wait while he washed & dried some, it was already past 10 pm. The table offered in the kitchen area was so wobbly and unstable we couldn’t even use it during dinner.
Affordable and clean with a nice staff. Bear sightings from hotel! Great stay for my family!
8.0Although an older hotel it was comfortable. The breakfast could have more variety. I Loved that the balcony overlooked the river.
− The air conditioner drained right into balcony leaving a puddle so you had to watch every time you went out on balcony to sit. The water from the room above ours would drip from their balcony and splash onto our balcony getting us wet. The carts used for luggage could have been better.
Good no vending wasn’t working
10.0Location
− Vending wasn’t working
Location was good, but the room did smell moldy, and the sheets felt damp
4.0Location
− Room smelled
Surestay in Gatlinburg is going to be my for "sure stay" :)
10.0Everything about it was perfect 🙂 I did not get to eat breakfast but, everything was clean. Pleasant smelled good. No bed bugs!
− More soap, body wash, shampoo and conditioner would have been nice. But I'm sure I could have asked and they would have given to me 🙂
Good to know
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
›Groups
When booking more than 8 rooms, different policies and additional supplements may apply.
›Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
›Pets
Pets are not allowed.
›Internet
WiFi is available in the hotel rooms and is free of charge.
›Parking
Free private parking is possible on site (reservation is needed).