Suite, 1 King, Sofa bed, Gulf front
Sleeps 5 · 52 m² · Extra-large double bed (Super-king size), Sofa bed
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Coffee/tea maker
The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago
★★★★ 521 North Rush Street, Chicago, US
9.6 guest rating· 502 reviews
About this hotel
Luxurious Accommodations
The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago, offers rooms with custom décor inspired by signature sculptures, 65-inch flat-screen TVs, and free WiFi. Each room also includes a fully-stocked minibar and luxury bath amenities for a comfortable stay.
Culinary Delights
Guests can enjoy a unique dining experience at Circa Restaurant And Lounge, offering American fare for all meals. The rooftop terrace, Upstairs at the Gwen, provides panoramic city views and custom cocktails, perfect for a relaxing evening.
Fitness and Business Facilities
The hotel boasts a state-of-the-art fitness centre with a variety of equipment and yoga facilities. Additionally, the fully-equipped 24-hour business centre caters to all business needs, ensuring a productive stay.
Experience luxury and convenience at The Gwen - book your stay now to indulge in the best of Chicago's offerings.
Rooms & rates
Gwen Luxury, Suite, 1 King, Sofa bed, Michigan Ave view
Sleeps 5 · 146 m² · Extra-large double bed (Super-king size), Sofa bed
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Coffee/tea maker
Suite, 1 King, Sofa bed
Sleeps 5 · 71 m² · Extra-large double bed (Super-king size), Sofa bed
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Coffee/tea maker
Deluxe Room, 1 King Bed
Sleeps 3 · 35 m² · King bed
- Desk
- Bathrobe
- Private bathroom
- Separate bathtub and shower
- Lowered peephole/view port in door
Terrace, Junior Suite, 1 King, Harbor view, Balcony
Sleeps 3 · 85 m² · Extra-large double bed (Super-king size), Sofa bed
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Coffee/tea maker
Grand Deluxe, Guest room, 1 King, Michigan Ave view
Sleeps 3 · 35 m² · Extra-large double bed (Super-king size)
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Minibar
Superior Room, 2 Queen Beds
Sleeps 4 · 35 m² · 2× Queen Bed
- Desk
- Bathrobe
- Private bathroom
- Separate bathtub and shower
- Lowered peephole/view port in door
Grand Room, 1 King Bed
Sleeps 3 · 35 m² · King bed
- Desk
- Bathrobe
- Private bathroom
- Separate bathtub and shower
- Lowered peephole/view port in door
Deluxe Suite, 1 King Bed with Sofa bed
Sleeps 5 · King bed, Sofa bed
- Desk
- Bathrobe
- Private bathroom
- Separate bathtub and shower
- Lowered peephole/view port in door
Superior Room, 1 King Bed
Sleeps 3 · 35 m² · King bed
- Desk
- Bathrobe
- Private bathroom
- Separate bathtub and shower
- Lowered peephole/view port in door
Amenities
- Paid WiFi
- WiFi available
- Fitness facilities
- Accessible parking
- Parking garage
- Valet parking
- Breakfast in the room
- Restaurant
- Bar
- Screens / Barriers between staff and guests for safety
- Air conditioning
- Pets allowed
- 24-hour front desk
- Business center
Show all 57 amenities
- Room service
- Non-smoking rooms
- Non-smoking throughout
- Auditory guidance
- Cashless payment available
- CCTV in common areas
- CCTV outside property
- Cleaning standards that are effective against Coronavirus
- Concierge service
- Contactless check-in/check-out
- Daily housekeeping
- Electric vehicle charging station
- Express check-in/check-out
- Facilities for disabled guests
- Fax/photocopying
- Fire extinguishers
- First aid kit available
- Food delivered to guest room
- Guest rooms disinfected between stays
- Guests can opt-out any cleaning services during stay
- Hand sanitizer in guest room and key areas
- Heating
- Higher level toilet
- Invoice provided
- Laundry washed per local authority guidelines
- Lift / Elevator
- Lower bathroom sink
- Luggage storage
- Meeting/banquet facilities
- Outdoor fireplace
- Outdoor furniture
- Physical distancing in dining areas
- Physical distancing rules followed
- Safety deposit box
- Sanitized tableware & silverware
- Shared stationery like menus, pens are removed
- Smoke alarms
- Staff adhere to local safety protocols
- Sun terrace
- Terrace
- Toilet with grab rails
- Visual aids: Braille
- Wheelchair accessible
Location
521 North Rush Street, Chicago, US
- Check-in
- from 03:00 PM to 12:00 AM
- Check-out
- until 11:00 AM
What guests say9.6502 reviews
+ Exceptional service+ Great location+ Clean and spacious rooms− Lack of in-room coffee machine− No 'do not disturb' signs available
Cleanliness9.5
Service10.0
Location10.0
Room Quality9.5
Amenities8.4
Value for Money9.5
Amazing atmosphere and fabulous service
10.0Scott and Hannah took great care of us. They were so attentive and kind. Scott really helped us out to get our group seated outside. It was so great to come back to our hometown and have this experience with our friends. Thank you for your extra efforts to make it all work. We’re so thankful. And we’ll be back again!
Great Customer Service
10.0Had such a great experience at the Gwn. As soon as we walked in to check-in we were greeted by Luigi and Anthony at the front desk, they made sure to accommodate us and went above and beyond.
Friends birthday dinner
8.0We booked a reservation for 7 for a friends birthday and had an amazing experience! Our hostess, Judie, was great and welcoming from the start and had us seated immediately, even after we were a few minutes late. Scott later offered us to switch to a table outside which worked out great for our group! Our server Kayla was great and prompt with service and so personable!
Great experience !
10.0Great stay at The Gwen. We arrived as a group of seven with three rooms booked, and Luigi at the front desk went out of his way to get two of our rooms ready by 11 AM so we could settle in early. After a morning of travel with kids and grandparents, that made a real difference. Friendly, warm, and genuinely helpful — thank you, Luigi!
Not worth the cost
6.0It pains me to give a negative review as I had such high expectations based on reviews on here. Sadly, we did not have that experience. Starting with the positives: The Gwen’s location is excellent for a visit to Chicago. Luigi was so friendly and helpful when we checked in and offered to assist with anything we needed. Ramon was able to secure a prime seating dinner reservation for us. Now, here is where they are lacking: It’s not easy to get in/out of the hotel. You’re constantly having to navigate multiple elevators and exits. My other big frustration was the air conditioning. I called the front desk and they sent a repairman. He agreed that it wasn’t working and said that he fixed it. When we got back from dinner, the room was even warmer than before. I called the front desk and they offered to give us a new room but I had to go down and get the new keys. While there, the lady at the desk made an off handed comment that room temperature was a “personal preference” and was sorry I wasn’t happy. Really??? For $800 a night, I don’t want to sweat in my hotel room. When we got to our new room, it was much smaller and clearly not the level of room that we booked and paid for. At that point, we were exhausted from our day of travel and didn’t want to argue. The air conditioning worked and we crashed. As many times as we have visited Chicago, there are better hotels in this price point.
Chicago visit. RUSH concert and visit with family.
10.0Sana was amazing and extremely helpful. One of our best trips. Sana was great.
Good to know
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Please be advised a deposit may be charged for incidentals upon arrival. Additional guests may incur extra charges (see hotel policies).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
›Pets
Pets are allowed. Charges may be applicable.
›Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
›Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
›Parking
Private parking is possible on site (reservation is not possible) and costs USD 75 per day.
›Internet
WiFi is available in the hotel rooms and costs USD 19.95 per 24 hours.