The Black Swan Lee - Lenox, an Ascend Collection Hotel♡

Nice place

8.0

Room with a Lakeside view, nice balcony. Dog friendly. Breakfast choices were decent.

− The walls are thin, could definitely hear your neighbors walking around or talking. The hairdryer set off the smoke alarm.

Great location for kayaking, swimming; average rooms, half with lake view.

8.0

Being able to rent kayaks at the hotel was convenient and such fun for visiting grandson. Also a beach down a wooded path around the corner (very short drive) was great for kids. Very close to Tanglewood. Breakfast was pretty standard motel fare, but did have a latte/hot chocolate machine.

− The room was fine, but quite small. We had a parking lot view. Only the people who were on the first of two floors facing the lake had a place to sit in front of their room. Not that many chairs by the lake, and little shade. Didn’t seem that easy to enjoy the lake setting from hotel.

Wonderful, comfortable stay in a perfect location on a lake close to restaurants and main attraction

9.0

We loved sitting out on our balcony overlooking the cove, using the kayaks, and having access to the town beach. Our bed was comfortable, the room spotless, and the location was perfect - just minutes away from restaurants and attractions. Michelle, the desk clerk, was friendly and welcoming. Breakfast was adequate with a selection of pastries, juices and cereals. Pancakes, yogurt, fruit, hard boiled eggs, breakfast sandwiches and almond milk for coffee were also provided as options.

− For breakfast, only the rubbery pancakes and the lack of granola were a disapointment.

Had a great stay! Everything including the weather was amazing.

10.0

Beautiful property with the lake behind the hotel. We have been staying there for many years. Restaurant is delicious!

Nice location, next time I'll aim for a larger, lakeside room

7.0

The hotel is located on a lovely small lake, with access to a beach (down the road from the motel). It was nice just sitting by the water after a busy day. Housekeeping did an excellent job, in a timely manner. (On recent stays at a couple of other hotels, trying to get housekeeping service was very spotty.) The included breakfast had a nice selection and I loved the self-serve specialty coffee machine. The location was good though not "walkable". There is an Indian restaurant on the property but we weren't up for Indian food on this visit.

− The toilet in our room was not set right, so it wobbled every time I sat on it (which is kind of disconcerting). There were other things around the property that needed to be repaired. The room was on the small side, and like most hotels these days, the bed was a platform (no box spring) so it's very hard. We booked this ahead of time, but the same-day rate was about half of what we paid. (I know that's how hotels work but it still hurts.)

Guest review

10.0

great place, great location. simple