Best Western Tyrolean Lodge♡

Guest review

8.0

מקום טוב בדרך

Disappointing Stay and No Response from Management

4.0

Disappointing Stay and No Response from Management We chose Best Western Tyrolean Lodge because it was recommended by a local veterinarian while we were bringing our Labrador to Ketchum for TPLO surgery. Before booking, I specifically requested a pet-friendly ground-floor room because our dog had a right rear leg injury before surgery and already struggled with stairs. Unfortunately, Room 132 required stairs from both the parking area and the lobby and offered no direct outdoor access. The room itself had numerous issues, including an overwhelming artificial odor, stained carpet with pet hair, blood-stained bedding, visible maintenance concerns, and uncomfortable bedding. The following morning, an extremely strong odor from the breakfast area became so overwhelming that my wife became physically ill. To be fair, the front desk staff was friendly, the dog welcome bag was appreciated, and the dog relief area was one of the nicest we've seen. The most disappointing part of our experience occurred after we returned home. Rather than posting a negative review immediately, I contacted Best Western Corporate Customer Relations, submitted a detailed written account, and provided an opportunity to send supporting photographs. Corporate contacted the hotel multiple times and even assured me the property would call me directly. Despite those efforts, I never received any communication from the hotel's management. Everyone can have an off day. What matters most is how a business responds afterward. Unfortunately, the complete lack of communication ultimately left us more disappointed than the stay itself.

I'd definitely stay here again.

9.0

I like a quiet location - which this was. The pool was great - partially in the shade in the morning so I didn't need sunscreen. Hot tub was nice too. Loved being able to walk my dog on the empty lot next door without worrying about traffic.

− The room wasn't exactly sound proof. I could hear noise from upstairs on some nights (although some people walk heavier than others), and sometimes when people were in the hall.

I will not be staying there again.

5.0

− Pool was dirty. ( Abundance amount of what looked to be dog hair and bugs in it) Weeds all over pool patio. Room smelled funny. Almost like dirty dog. Floor wasn't clean. Walking barefoot I could feel the debris under my feet. Top of headboard dusty. For over $300 a night was not worth it. I stayed at 2 other hotels this week and they were little over $100 and little over $200 that was cleaner and didn't have to worry about if anything was clean.

All was good

7.0

Great location

− The bathroom could have been cleaner and the breakfast a little better quality food

Staff was terrific! An elevator would be a great addiction to the facility.

9.0

Good