Hythe Imperial Hotel, Spa & Golf♡

Disappointing sea view

7.0

The staff and the pool was amazing

− We paid for 2 double sea view rooms got a twin and a double. But no Seaview apart from a snippit. All we could see out of the window was a dirty metal roof and a distant glimpse of the sea

We have stayed at this hotel before but this time our stay was disappointing.

5.0

Breakfast was good.

− Neither myself or my husband are disabled but we were given a disabled room. I asked at reception why we had been given this room as I had booked a Classic double room and was told that this was classed as a classic room. The sink was very low (obviously for a wheelchair user) and the shower was meant for a disabled person as well so we couldnt have a shower as it was not a full shower. The room was ideal for a disabled person but not for anyone else. I was told at Reception that were I to book a room again I should phone beforehand and say that I do not require a disabled room! How odd is that?

Hot

5.0

Excellent location. Very good breakfast.

− Air conditioning was broken on the third floor and whilst a portable fan was supplied, this was not very good. The whole reason for booking this hotel was because air conditioning was stated. It would have been nice if this had been advised so that alternative arrangements could have been made.

Thought the hotel was looking a bit tired.

5.0

The location was excellent. The staff at breakfast were very helpful & pleasant

− We paid extra for a sea view but it was partly obscured by the side of the building. The breakfast was basic & had to pay extra for eggs Benedict or avacado & poached eggs, which are normally included in other hotels we have been in. Having to leave a damage deposit was unnecessary bearing in mind the deposit was released without the room being checked. A deposit is normally required if a mini bar is in the room, but there wasn’t one.

Doesn’t feel as special as it used to be

6.0

Great location near the sea. We had a couple of room issues but they were sorted same day. Some rooms have air con. Plenty of parking.

− Disappointed that the champagne bar was closed as it wasn’t the weekend and even more disappointed and surprised that we couldn’t even get a cocktail at the bar. The server said she could do an Aperol Spritz and that was it! I know it’s a Tuesday but still! We didn’t like the help yourself coffee machine for breakfast. It’s never as nice as a freshly made pot of coffee brought to your table. I was surprised there was no fresh fruit salad to go with the yogurt and cereal, although you could peel your own banana. I had porridge which was freshly made and very nice.

A great location for access to Le Shuttle.

10.0

The room was super clean and very comfortable, with a very comfortable bed and well equipped bathroom. All the staff were as friendly and helpful as they always are.