Crowne Plaza Syracuse, an IHG Hotel
★★★★ 701 E Genesee Street, Syracuse, US
6 guest rating· 100 reviews
About this hotel
Luxurious Amenities & Services
Take advantage of the 24-hour fitness center, complimentary Wi-Fi, and concierge services offered at Crowne Plaza Syracuse. Indulge in room service or dine at the hotel's restaurant and bar/lounge.
Event Spaces & Business Facilities
With conference rooms, meeting spaces, a banquet hall, and a business center, this hotel is perfect for hosting events and meetings in Syracuse. Guests can also benefit from express check-out and complimentary newspapers in the lobby.
Prime Location & Nearby Attractions
Situated in Syracuse's Eastside, guests will be just minutes away from popular attractions like Syracuse University, Jazz Central Theater, and the Onondaga Historical Museum. Don't miss out on experiencing the city's vibrant arts and culture scene during your stay.
Book now at Crowne Plaza Syracuse for a memorable and convenient Syracuse getaway!
Rooms & rates
Amenities
- Free WiFi
- Conference space
- Free newspapers in lobby
- 24-hour fitness facilities
- Fitness facilities
- Wheelchair-accessible fitness center
- Self parking (surcharge)
- Wheelchair accessible parking
- Wheelchair-accessible van parking
- Breakfast available (surcharge)
- Wheelchair-accessible on-site restaurant
- Golfing nearby
- 24-hour front desk
- Assistive listening devices available
Show all 32 amenities
- ATM/banking
- Banquet hall
- Braille or raised signage
- Computer station
- Concierge service
- Designated smoking area
- Elevator
- Express check-in/check-out
- Express check-out
- Handrails in stairways
- Luggage storage
- Meeting rooms
- Porter/bellhop
- Stair-free path to entrance
- Visual alarms in hallways
- Wedding services
- Well-lit path to entrance
- Wheelchair-accessible public washroom
Location
701 E Genesee Street, Syracuse, US
- Check-in
- from 04:00 PM to 12:00 AM
- Check-out
- until 12:00 PM
What guests say6100 reviews
Negligent
2.0We booked this hotel for a concert in December! We arrived the day of the show and the hotel was closed and boarded up yet no one bothered to call, email, or text. Disgusting. I already paid for the room so I had to be on the phone several times to get my money back.
Guest review
2.0Property is permanently closed.
Guest review
4.0Revisited after 30 years and other than the name change, everything is exactly the same. There were mildew stains on the curtains in the room, that seemingly has been there for some time without improvement or change.
Guest review
2.0Per Expedia's request, here is the revised review: When we arrived, we were told the hotel was permanently closed, but neither Expedia nor the hotel ever notified us. No refund was given either.
Ripped off by Hotels.com
2.0I booked the room in July on Hotels.com and when I arrived on October 6 for my stay the hotel had been closed permanently since October 3. I was never contacted by anyone and Hotels.com refuses to refund my money even though the Crowne Plaza is not in business any longer. I have been totally ripped off.
Guest review
2.0I would love to tell you how the inside of the property was, but we never made it that far. We showed up to a notice on the door saying they had closed their doors due to asbestos 4 days prior. We never received a phone call or email telling us this information. They left us high and dry with no where to stay on a concert night, scrounging to find a place to stay at 3pm with most hotels sold out. It was very unprofessional and inconsiderate. For this reason I will never book here again.
Good to know
* The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
* Contactless check-out is available.
* This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
›General
Individually-wrapped food options are available for dinner
›Sustainability Certifications
Property confirms they are implementing guest safety measures
›Pets
Service animals are exempt from fees/restrictions
›General
Individually-wrapped food options are available for breakfast
›General
Individually-wrapped food options are available for lunch
›Check-in & Check-out
Contactless check-out is available
›General
Guests are provided with free hand sanitizer
›Sustainability Certifications
Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
›General
Staff temperature checks are conducted regularly
›General
Individually-wrapped food options are available
›General
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
›General
Staff wears personal protective equipment
›Pets
Pets allowed
›General
Property is cleaned with disinfectant
›Guest type
LGBTQ friendly
›General
Social distancing measures are in place
›General
Professional property host/manager
›Sustainability Certifications
Property confirms they are implementing enhanced cleaning measures
›General
Commonly-touched surfaces are cleaned with disinfectant
›Pets
Service animals are allowed