The Golden Hotel, an Ascend Collection Hotel♡

Love the area. The history especially

9.0

Restaurant ,food and service is excellent.

− Only one gripe. Parking space Anna 15.00 pet day that we're not used to. Otherwise excellent experience

Check your final charges upon hotel checkout!

5.0

The hotel itself is lovely. The restaurant is good, the facilities and staff were great and friendly. The room was clean and comfy and the air conditioning worked really well.

− Upon hotel checkout, we noticed we were overcharged by over $400. This is extremely frustrating. When I tried to discuss with the lady at checkout, she had zero answers for me other than “another guest extended their stay in room 314, and it was accidentally charged to your room, 311.). This is completely unacceptable, however I understand that accidents happen. I was told I had to dispute it with my credit card as she was unable to do anything about it and there wasn’t any available managers. I won’t ever stay there again. Absolutely ridiculous. A 5 star hotel should be able to quickly address these issues in my opinion. I have disputed it with my card, however it may take a week or so to be researched and then reversed.

Location excellent. Wonderful hotel for nearby wedding venue.

10.0

A great hotel for our family & friends for our daughter's wedding. Suite was wonderful for morning of wedding preparation. Wedding was at North Star gatherings. Tim was amazing, thank you.

Your property may do some walking.

2.0

Hotel stay was really nice UNTIL it wasn't. While our stay at the hotel was generally pretty nice we experienced a really poor experience after we left and that experience carried on for another week. Mistakenly, I left a sportscoat behind when we checked out. (My fault!) The sportscoat was left in the closet. When I called the hotel that evening (around 8 or 9pm) to see if it was there, first nobody answered the phone after 12 rings then it hung up on me. So, I called back. After 5 rings "Matt" finally picked up. I was told that nobody had checked into the room and they would look for the sportscoat but was transferred to "Kelly" to leave a message and she would contact me the next day once she came in after 10am. I left the message and figured I'd here back. Nothing, so by 2pm I called again, this time "Tim" answered, was very kind, also confirmed that the room was still vacant, went up to the room, found nothing and said they would look more and someone would get back to me. Forward to Sunday evening, still no word from anyone. Now Monday, (4th day) still nothing so I actually drove the hour down from the mountains to find out what was up. Front desk staff couldn't tell me where the coat was, so i asked for a manager. The manager would not come out to address the situation and insisted that the coat was not on property. Fast forward a week, one day after receiving a call from the "Ascend Hotels Promotion Dept." where I let them know that my experience so far would not warrant me being interested in anything they had, I finally get a call from "Kelly", remember her, I left her a message over a week ago and she never called or addressed what they said she would. They found my coat! Amazing that a sportscoat from a vacant room closet could disappear for a week! Kelly was happy to tell me that they found the coat and they could send it to me and charge MY credit card to send it. I had already purchased another coat since I had a wedding to get to during this time that the coat was somehow NOT in the hotel. So, I told her I wasn't going to now pay for the coat to be sent to me after someone there had it for a week and nobody ever followed up with me, called me back, and all insisted it wasn't there. To make it worse, Kelly first said "I wish you would have gotten a hold of me, I would have really worked hard to find it." When I reminded her that I had left her a message and she had never called me back, so the "getting in contact" was on her, she lied and insisted that she called me back, tried to leave a message, then the line dropped. There is not a single call from that hotel, missed or otherwise, on my phone over that entire week. So, my caution to you is that the manager will not address situations and will hide behind his office, the staff will outright lie to your face, and your personal property may just take it's own trip without you - so be very careful!

Relaxing and in the center of it all. Great trail.

10.0

Cleanliness, location, quiet, bed was so comfortable, staff so friendly.

− Liked it all.

A lovely location for a quick stay in Golden. Great walkability to everything downtown

7.0

The location cannot be better - right downtown, next to the Creek

− My room was rather dark and the bathroom was outdated