Bailbrook House♡

A solid 3 Star but no more than that

6.0

We had a perfectly pleasant stay at Bailbrook, but do think it should be flagged that this is a really good 3 star hotel. The food is brilliant, the rooms are clean and comfortable, but the hotel is tired and lacks the finesse I would expect from a 4 star. The original building is beautiful but as a regular guest (I'm sure it would be different at a wedding for example) you don't really see it. The reception is in this building but everything else: the bar, restaurant, breakfast room, bedrooms...is in the 90s extension. The exterior shots sell this hotel, and a dream that is not reflected in the stay. In terms of decor, again, its a little soulless. The original building ought to be fantastic inspiration for the interior design and I expected there to be a strong Georgian Bath feel, but it was almost as if they've forgotten to decorate. What is there is basic hotel furniture, all perfectly serviceable, but not in keeping with the style - think faux leather tub chairs and veneer, rather than wingbacks and baroque pieces, the walls don't have any wallpapers or heritage colours on them...it was just all very stark. To be clear, everything was clean, functional, and again the food was delicious. But for a 4 start hotel, I did not feel enveloped in the luxury I would expect for the price, and would only stay here again if it was booked for me as a business trip. There are cheaper and lovelier places for pleasure.

Just Fabulous!

10.0

My husband and I stayed at The Bailbrook on the evening of Saturday 18th July, rounding off a lovely day in Bath with family. From the first moment, we were looked after extremely well, with the Receptionist being very welcoming and friendly, whilst still being efficient and professional. We stayed in the Henry Talbot room, which was one of the suites in the Mansion House and it was absolutely stunning! I’ve never seen a bathroom with a TV in it before! The suite was equipped with everything you could need from a large bottle of cold water and “proper” milk in the fridge, a coffee machine, lots of luxury toiletries, right through to essentials like a hair dryer and iron and ironing board. We had booked dinner and went down to the bar about half an hour before our reservation time and enjoyed a drink in the terrace, before sitting down to our meal. The service throughout was of the highest quality, with Rudolph and Alex doing an amazing job of looking after us. The food was delicious and plentiful, so much so that I didn’t have any room for dessert! I opted for a lovely pot of English Breakfast tea instead. We had a really good night sleep in the enormous bed and on Sunday morning enjoyed a very tasty breakfast from the many options available on the breakfast buffet. I didn’t get the lady’s name, who was in charge of the breakfast service, but she, once again, was very friendly and professional and made sure we had everything we needed, along with her team. In the current hot weather, we were also very impressed at how well the temperature was controlled and we felt comfortable in all areas of the hotel, even in the conservatory where we had our dinner – very hard to do I’m sure but very much appreciated. We were a bit sad to have to leave first thing on Sunday morning but had other commitments at home we needed to get back for. We will, however, most definitely be returning to The Bailbrook in the future – and we’ll definitely take more time over breakfast for that visit!

Anniversary treat.

6.0

Lovely looking hotel set in wonderful grounds. Gemma is amazing and helpful but unfortunately others are not. Rooms slightly tired but huge.

Bad service, plain bland hotel

6.0

While there is part of this hotel that is old and charming, most of it looks like a conference center hotel. Rooms are bland with no character. The service was abominable. They regularly ran out of plates, bowls, glasses and food at the breakfast buffet. Reception was completely disorganized. Would not return.

An oasis of tranquil just outside of Bath

10.0

Beautiful, leafy location and only just outside Bath. Super-easy to get to the centre. The room was really spacious, huge bed, really well equipped (tea/coffee making facilities, fridge, safe, desk, armchairs, TV, WiFi, complimentary water and fresh milk) . A large well-equipped bathroom with good water pressure and plentiful, good quality toiletries (Handwash, Shower Gel, Body Lotion, Shampoo and Conditioner). Friendly and helpful welcome at reception. We'd definitely stay here again!

Perhaps we were just unlucky!

6.0

We stayed Friday to Saturday and chose the hotel because it was near family over we're visiting. It's a beautiful building in attractive grounds but several elements of service were disappointing. At the start my wife asked if we could get a room with bath. It was theoretically possible subject to paying an extra £30 but the room with bath wasn't made up and the receptionist would have needed to find someone to make up the room - it was clearly not something she wanted to do so we dropped the request. In the room my wife wasn't able to drain water from the washbasin. I unscrewed the drainage plug only to find a mass of human hair tied up around it. I cleaned to myself rather than wait for staff to be summoned as we were short of time. At breakfast on the first morning coffee was delivered (plunger down) in a pot se dented it would hardly stand up. The coffee was weak and full of grounds. On the second morning they were out of bowls, bacon, eggs and cereal and after asking twice the young server appeared with a single bowl as all the rest were being washed up. On leaving I was asked if we had enjoyed our stay and mentioned there were a few things (which would have been as above) but after mentioning the plug issue wasn't asked what else was an issue and as we were in a hurry I gave up. To cap everything I found I'd left my expensive Bose earphones in the room and called the hotel next morning to be told that housekeeping would check. I never heard back. You'll understand why I've left a 3-star review