Is Thompson Zihuatanejo, A Beach Resort, by Hyatt really a five-star hotel?

Yes. Its own classification data carries five stars; that rating, not a style label, is what puts a property in this collection.

Thompson Zihuatanejo, A Beach Resort, by Hyatt

★★★★★ Playa La Ropa, Zihuatanejo, MX

9.4 guest rating· 229 reviews

The five stars

Thompson Zihuatanejo, A Beach Resort, by Hyatt holds a five-star rating in its official classification, the requirement for every property in the Hotels of Earth collection.

The service side of those stars shows in its listing: Fitness facilities, Fitness center, Swimming pool, Room service and Terrace.

Guests score it 9.4/10 across 229 reviews.

About this hotel

Luxurious Beachfront Paradise

Oceanfront Infinity Pool : Enjoy stunning views while lounging by the infinity pool overlooking Zihuatanejo Bay.

Gourmet Dining : Indulge in exquisite culinary experiences with our on-site dining options featuring local and international cuisine.

Exclusive Amenities : From attached palapas on the beach to a full-service spa and water sports activities, experience luxury at its finest.

Escape to Thompson Zihuatanejo, a Beach Resort, part of Hyatt, for an unforgettable getaway.

Rooms & rates

Pick your dates. Prices are live, not cached.

Suite, 2 Queen Beds (Lagoon Suite)

Sleeps 4 · 2× Queen Bed

Desk
Laptop-friendly workspace
Bathrobe
Private bathroom
Partially open bathroom

2 Queen BedsFeatures a private balcony Layout - Bedroom and sitting areaInternet - Free WiFi Entertainment - 24-inch plasma TV with premium channels, pay movies, iPod dockFood & Drink - Room service (limited), minibar (fees may apply), and free bottled waterSleep - Premium bedding, turndown service, and bed sheets Bathroom - Private bathroom, shower, bathrobes, and designer toiletriesPractical - Safe, free newspaper, and laptop workspace; cribs (free) available on requestComfort - Climate-controlled air conditioning and daily housekeepingNon-Smoking

Suite with Plunge Pool (Non Smoking)

Sleeps 2 · 102 m² · Extra-large double bed (Super-king size)

Desk
Air conditioning
Private bathroom
Coffee/tea maker
Minibar

A seating area with a flat-screen TV, a desk, a balcony and a private bathroom are available in this spacious suite. The unit has 1 bed.

Suite (Thompson)

Sleeps 4 · 136 m² · 2× King bed

Desk
Laptop-friendly workspace
Bathrobe
Private bathroom
Partially open bathroom

2 King Beds1465-sq-foot individually furnished room, balcony with ocean views Layout - Separate sitting areaRelax - Private plunge poolInternet - Free WiFi Entertainment - 24-inch plasma TV with premium channels, pay movies, iPod dockFood & Drink - Room service (limited), minibar (fees may apply), and free bottled waterSleep - Premium bedding, turndown service, and bed sheets Bathroom - Private bathroom, shower, bathrobes, and designer toiletriesPractical - Safe, free newspaper, and laptop workspace; cribs (free) available on requestComfort - Climate-controlled air conditioning and daily housekeepingNon-Smoking, pet friendly

Suite with Terrace (Non Smoking)

Sleeps 2 · 111 m² · Extra-large double bed (Super-king size)

Desk
Air conditioning
Private bathroom
Coffee/tea maker
Minibar

A seating area with a flat-screen TV, a desk, a balcony and a private bathroom are available in this spacious suite.

Suite, 2 Bedrooms, Garden View (Garden)

Sleeps 4 · 102 m² · King bed, Queen Bed

Desk
Laptop-friendly workspace
Bathrobe
Private bathroom
Partially open bathroom

1 King Bed and 1 Queen Bed1100-sq-foot individually furnished room, balcony with garden views Layout - Separate sitting areaRelax - Private plunge poolInternet - Free WiFi Entertainment - 24-inch plasma TV with premium channels, pay movies, iPod dockFood & Drink - Room service (limited), minibar (fees may apply), and free bottled waterSleep - Premium bedding, turndown service, and bed sheets Bathroom - Private bathroom, shower, bathrobes, and designer toiletriesPractical - Safe, free newspaper, and laptop workspace; cribs (free) available on requestComfort - Climate-controlled air conditioning and daily housekeepingNon-Smoking, pet friendly

Two Bedroom Suite (Non Smoking)

Sleeps 4 · 139 m² · Extra-large double bed (Super-king size)

Desk
Air conditioning
Private bathroom
Coffee/tea maker
Minibar

A seating area with a flat-screen TV, a desk, a balcony and a private bathroom are featured in this spacious suite. The unit offers 3 beds.

Swim Up Suite (Non Smoking)

Sleeps 2 · 51 m² · Extra-large double bed (Super-king size)

Desk
Air conditioning
Private bathroom
Coffee/tea maker
Minibar

A seating area with a flat-screen TV, a desk, a balcony and a private bathroom are available in this spacious suite. The unit has 1 bed.

King Room with One King Bed (Non Smoking)

Sleeps 2 · 60 m² · Extra-large double bed (Super-king size)

Desk
Air conditioning
Private bathroom
Coffee/tea maker
Minibar

A seating area with a flat-screen TV, a desk, a balcony and a private bathroom are available in this spacious double room. The unit has 1 bed.

King Room with One King Bed and Plunge Pool (Non Smoking)

Sleeps 2 · 60 m² · Extra-large double bed (Super-king size)

Desk
Air conditioning
Private bathroom
Coffee/tea maker
Minibar

A seating area with a flat-screen TV, a desk, a balcony and a private bathroom are provided in this spacious double room. The unit offers 1 bed.

Thompson Suite

Sleeps 4 · 167 m² · Extra-large double bed (Super-king size)

Desk
Air conditioning
Private bathroom
Coffee/tea maker
Minibar

A seating area with a flat-screen TV, a desk, a balcony and a private bathroom are available in this spacious suite. The unit has 2 beds.

Amenities

Free WiFi
Heated pool
Outdoor pool
Pool bar
Pool with view
Swimming pool
Spa/wellness center
Fitness facilities
Free Parking
Valet parking
Restaurant
Bar
Snack bar
Air conditioning

Show all 68 amenities

Pets allowed
Pet bowls
Beach
Beachfront
Private beach area
Golf course
24-hour front desk
Tour desk
Room service
Non-smoking rooms
Airport shuttle (additional charge)
Access to health care professionals
Airport drop off
Airport pick up
Babysitting/child services
Board games/puzzles
Canoeing
Car hire
Concierge service
Cooking class
Currency exchange
Daily housekeeping
Designated smoking area
Diving
Dry cleaning
Face masks for guests available
Facilities for disabled guests
First aid kit available
Fishing
Garden
Hand sanitizer in guest room and key areas
Happy hour
Indoor play area
Ironing service
Laundry
Massage services
Meeting/banquet facilities
Private check-in/check-out
Process in place to check health of guests
Safety deposit box
Shallow end
Shared stationery like menus, pens are removed
Shuttle service
Snorkelling
Special diet menus - on request
Staff adhere to local safety protocols
Temporary art galleries
Tennis court
Tennis equipment
Terrace
Thermometers for guests provided by property
Water sport facilities on site
Windsurfing
Yoga classes

Location

Playa La Ropa, Zihuatanejo, MX

Check-in: from 03:00 PM to 12:00 AM
Check-out: until 12:00 PM

What guests say9.4229 reviews

+ Outstanding beachfront location+ Exceptional, attentive service+ Beautiful pools and facilities+ High-quality, often outstanding food− Occasional housekeeping issues (reported bat droppings in one unit)− High restaurant prices / limited portion value− Menu variety can be limited across days

Cleanliness8.0

Service10.0

Location10.0

Room Quality9.4

Amenities10.0

Value for Money8.0

Wonderful!
10.0
Wonderful in every way- location, design, staff, facilities, dining.
− Nothing - tho moveable picks or net needed updating !
Anna · US · 2026-05-22

Perfect
10.0
Everything
− Nothing
Maria · US · 2026-05-20

staff are totally amazing at this resort. The beach is amazing and so are the pools. It can be challenging for children
9.0
The beach is beautiful and so is their location. Many of the other hotels are on hills and require a lot of climbing to get up to their facilities. However, you need to be careful about what room you get at this property.
− we were originally put into a two bedroom penthouse, LPH2 and bats frequent the place in the evening and there is bat poop there daily basis the hotel moved us to another two bedroom, but it was not together. It was one room up and one room down, and we ended up having to pay more so very important. You choose your room carefully. I would highly recommend the room rooms that are on the beach.
Jennifer · CA · 2026-04-19

Excelente hotel y personal
10.0
Es un hotel de primera clase, estoy muy contento con el mantenimiento y atención que se recibe me gustaría que mejoren en el menú del restaurante y veo elevados los precios con respecto a las porciones.
− El precio de la comida en los restaurantes elevado el servicio del taxi al aeropuerto excesivo me gustaría que dieran ese servicio incluido seria un plus. Un precio especial para cliente frecuente me gustaría.
Edgardo · MX · 2026-04-14

Hotels of Earth · questions

Is Thompson Zihuatanejo, A Beach Resort, by Hyatt really a five-star hotel?: Yes. Its own classification data carries five stars; that rating, not a style label, is what puts a property in this collection.

Good to know

A deposit may be required at the property.

›Parking

Free private parking is possible on site (reservation is not needed).

›Internet

WiFi is available in all areas and is free of charge.

›Children and extra bed policy

Children of any age are allowed.

Children up to and including 10 years old stay for free when using an existing bed.

You haven't added any cots.

You haven't added any extra beds.

›Pets

Pets are allowed. Charges may be applicable.

›Groups

No special conditions apply for groups.

Thompson Zihuatanejo, A Beach Resort, by Hyatt♡