Bedford Swan Hotel and Thermal Spa♡

Relaxing and cosy great food

10.0

Room food and great vibes

− Had to pay to use the spa

Very enjoyable stay in a lovely hotel in an excellent location.

10.0

Very friendly helpful staff, lovely location and nice room.

− Parking was a bit tight!

It was the River Festival and we thoroughly enjoyed the proximity of the hotel to the activities.

8.0

The hotel was in a super position and within a reasonable distance from the railway station. The hotel was in an excellent position and would certainly revisit this property. The room was airy and just the right size for 2 people with all the necessary facilities. The 'older'gentleman on the desk was extremely helpful on the Sunday afternoon.

− A little disappointed that we did not receive room service until after our second nights' stay. The breakfast was strangely set out and the hot food,despite being contained in large 'heated' containers,was still tepid. The wait for the poached egg was far too long and I had finished my breakfast before my friend had received her poached egg?!! Whilst there was a reasonable choice at the table with juices etc, I was perhaps expecting croissants/crumpets etc to be a part of it. There was also no waste bin to place the empty packets for cereals etc and we were asked just to leave the empty packet on the table - not a good look. Staff helpful/cheery exterior was not consistent.

Pretty horrible!

3.0

Location close to the river was pleasant and walking distance from the town.

− Car parking - there weren't enough spaces - big hassle! Reception staff - they were indifferent. Breakfast - poor selection of luke warm buffet. Grotty coffee from a machine. No service from breakfast restaurant staff - they all seemed poorly trained and disinterested. Shower - leaked all over the floor,, due to a badly fitting shower screen. Bedroom furnishings were stained and the lighting was poor. Bedroom looked on to a courtyard - horrible outlook. Bedroom smelt and it was stuffy.

Nice tea, not great service

6.0

We went to Anna’s tea room to celebrate a friends big birthday, unfortunately we didn’t have best experience First we had to wait 30 mins for someone to offer us a drink as no staff were to be seen, and if we did try call over we were ignored Drinks then took a further 20 mins to arrive Something to bear in mind you have to pre book your menu before you arrive. An hour later we were still waiting, as well as other tables around us there before we arrived The setting of the room is lovely, and once it arrived the afternoon tea was lovely When it came to pay the bill we asked why there was no staff to be told a high volume had called in sick, and a wedding party unexpectedly turned up and had to take priority It was a real shame as the venue was gorgeous, and I understand these things happen but no one gave us the courtesy of explaining service may be slow due to staff issues or lots of guests. We actually saw one table walk out! It was Saturday afternoon, perhaps if we were able to visit again we would consider a weekday maybe

Guest review

2.0

− The staff was aggressive and arguing outside the room at 2am in the morning after I called for them to fix the air con. It took 2 hours for him to get to the room. I had zero sleep and all he wanted to do was argue.