Palace Court Hotel

Do not stay in this hotel!

2.0

We had a terrible experience and left after just one night out of six. Room conditions in extremely poor as is the bathroom. Ground floor room which had a rubbish dump outside the window and cockroaches in the bathroom. When we asked for a room change, we were told the hotel was full. They even refused to refund the remainder of our stay so on top of this we even had to spend extra for alternative accommodation and precious holiday time finding another place. Booking.com did nothing to assist us in this matter so it is pretty much useless to reserve through them as no guarantee or protection is offered to their clients, but at the same time they did profit from our reservation to a sub-standard property they offer on their website. Very dishonest behaviour from both Booking.com and the hotel.

Health Risk and Terrible Management—Avoid at All Costs!

2.0

Booking this hotel was one of the worst decisions I’ve made for my family’s travel. The images and descriptions online promised a clean, comfortable stay, but the reality was shocking. From the moment we entered, it was clear the rooms were in a terrible state—mold on the walls, stains on the bedding, and a persistent musty odor that immediately triggered respiratory issues for one of my family members, who has asthma. As a family, we value safety, especially when traveling with children, and what we encountered was an outright health hazard. After seeing these conditions, I looked up reviews on TripAdvisor, and sure enough, countless others had reported similar issues: rat sightings, severe mold, filthy bathrooms, and an overall lack of cleanliness and hygiene. Feeling concerned for our health, I requested a refund well in advance of our reservation dates, hoping to find a safer option for my family. Shockingly, the management outright refused, showing no empathy or accountability. They were completely dismissive, more interested in keeping our money than addressing legitimate health and safety risks. This hotel’s disregard for guest safety is appalling. They advertise falsely, ignore serious complaints, and refuse any resolution even when health risks are involved. I urge anyone reading this to look elsewhere. No one should have to pay to stay in such dangerous, unclean conditions. Protect your family and avoid this place at all costs. It’s clear that the management is only out to take your money, no matter the risk.

Stay Away! Health Hazard and Unethical Management!

2.0

Stay Away! Health Hazard and Unethical Management! I booked this hotel expecting a decent stay for my family, including a member with asthma, but was met with shocking and unacceptable conditions that put our health at serious risk. From the moment we arrived, it was clear the rooms were nothing like the clean, welcoming spaces shown in their online photos. Instead, we found mold in the bathroom, a damp, musty smell in the rooms, and visible dirt on surfaces—a clear indication that basic cleaning standards were being neglected. I later discovered numerous reviews on TripAdvisor mentioning similar issues, including reports of rats and severe mold, which I wish I had seen earlier. This place has major health hazards, especially for families or anyone with respiratory issues. Upon seeing these conditions, I immediately raised concerns with the management, requesting a refund so we could relocate to a safer environment. Despite reaching out several days in advance of our stay, they refused to even consider a refund, completely ignoring the valid health risks and downplaying the state of their hotel. They showed zero accountability or willingness to resolve the issue, insisting on keeping our payment even though we wouldn’t feel safe staying there another night. It’s clear the management here is only after your money, with no regard for guest safety or well-being. This hotel advertises itself as clean and family-friendly, yet the reality is the opposite. If you value your health and peace of mind, avoid this place at all costs. They refuse refunds, ignore genuine safety concerns, and dismiss complaints even when lives are at risk. Do yourself and your family a favor—stay somewhere else. This hotel’s disregard for health, hygiene, and ethics is alarming.

Alcatraz, the London branch.

2.0

I just cannot believe this hotel has 2/5. It cannot be possible. Booked 3 nights last week in a ground floor. Stayed one and went to a Premier Inn which was cheaper. Absolutely disgraceful property. Area is probably ok, but room was dreadful. Had a room for 5, bed on mezzanine is pushed against railings with about 6” of safety, shower was blocked and filthy, rat trap in bedroom, threadbare carpets in hallway, couldn’t stand up on mezzanine (my wife is 5’4 and struggled), stairs not complaint with regs, curtains hanging off the rail. Just awful and kids outside smoking crack on the night we came back. Just awful. Please don’t stay here. Oh yeah, I almost forgot the flea bites me and my daughter had. And that when I went to speak to reception he gave me a number to ‘call.’ This wasn’t answered so I complained to booking.com. They filed a complaint and the hotel claimed they had offered me another room and I had refused. Utter cowboys.

Surprised

10.0

Looking at the reviews was not looking forward to the visit.however room 102 actually turned out really good, yes 2 beds were up on a balcony so ceiling was lowered but as we are short didn't have issues .was clean, had tea making replaced daily, towels, working TV ,comfy beds for us was a perfect stay lovely area and brill pub across the road staff on desk was pleasant.For the price we paid we had no problems.

Bad Experience

2.0

Bad experience Hotel room is hot. Hotel only have WiFi in reception which is fine. However, my mobile data plan connection is reali bad. I requested to change room due to connection and hot issue. No reply on WhatsApp at all. When I msg hotel through booking webpage, they only reply me that hotel WiFi only available in receiption. I replied 3 times not related to hotel WiFi. But they didn’t do anything regarding my request. Therefore, I booked other hotel as the situation in this hotel is reali reali bad.