Baymont by Wyndham Henrietta - Rochester♡

It was very good!

10.0

Booking was a breeze, and the place was spotless.

− I did check in online and set my credit card and vehicle details, but when I got there, I had to do it all over again.

Will never stay there again!!

3.0

Room was ok - but missing coffee maker full length mirror

− No elevator!! Air freshener was overpowering triggering allergies. Much too strong!! Rooms were not cleaned daily but even more so - common areas were not either! Stains on floor by elevators. Juice machines not working in breakfast area and ice machine was not working on 2nd floor. Ice had funny taste as well indicating machine is not regularly cleaned either!

AVOID!!!

2.0

it was close to a Tim Hortons

− To to start when I checked in I was told they needed my credit card for incidentals, I gave the card with no issue because I'm used to coming down and having snacks maybe a drink in the morning or late at night. I checked into my room and when in the room I could not draw up the inner shade because the chain was missing. I went down and was told there's no maintenance man on property because he was done for the day. The following morning the maintenance man came to my room before I left and said "yeah they know about it, they don't have chains yet to replace the broken chains for the shades'. I came back later in the afternoon on the 18th to settle in and notice that I had no TV no microwave working no refrigerator working therefore I cannot put my food that I had in the refrigerator since there's no refrigerator can't heat anything up because microwave is not working can't watch TV because there's no TV I go downstairs and I'm told no maintenance man on property I asked if they have a maintenance man on call and was told "no". I have a hole in my wall where I believe a thermostat was supposed to be or was at one time. Half the room no power. I asked about the area where all the snacks would be kept so that I can get something to snack on at two in the morning because i was up unable to sleep and was told that there is no area for those type of things. I ask why did you take my card and say it was for incidentals and was told "it's used in case you break something in the room"... that is not considered an incidental that is considered a security deposit therefore I feel like I'm being misled or people just don't know what they're doing there's a vast difference between security deposit and incidentals. If I'm told a security deposit from the outset I don't expect to be able to eat something when I want to go down and grab something.

For the money , our stay was as expected

6.0

Didn’t eat

− Parking

Disappointed

3.0

Close to activities we had planned

− There was no toilet paper in the room. Had to go down and ask for a roll and extra pillows. NEVER got the extra pillows. It was NOT handicap accessible to the second floor. Made it hard on my husband physically. NO ONE offered to help with bags even though they saw us struggling. Wouldn't even hold door for us. The ice machine on second floor did NOT work so had to go down to first and get ice. Machine leaking all over the floor. Garbage left in hall way overnight from another room. Water on floor in lobby on second floor and not mopped up or no slip sign put there for safety. Looks great on outside but looks can be deceiving.