Hyatt House Chicago Schaumburg♡

Chicago Trip June 2026

6.0

Room were very nice and the bed was comfortable to sleep on. We didn’t anticipate having a handicapped room. The bathroom was made for handicapped access and that made it hard for me to walk on the floor with it being wet from the water. We weren’t given clean towels wash clothes on a daily basis. The trash wasn’t emptied until we checked out on June 29th. The bathroom had no ventilation so when you took a shower the mirror fogged up.

There were a few good features of the hotel but overall I would not recommend or stay there again.

5.0

We liked the location, close to everything, in a safe neighborhood. Breakfast was delicious, staff were great. Room size was great. Sauna was nice!

− The hotel is very old and outdated. Beds were not comfortable. One of the showers never got hot (requested maintenance SEVERAL times throughout the week but no one ever came). The hot water in the other bathroom sink made such a horrendous noise, we could not use it. It defeated the point of reserving a room with two bathrooms. The parking lot was full of pot holes and broken pavement, it was difficult to walk through. One of our rooms smelled like cigarette smoke.

Very dated rooms at premium pricing

4.0

The few positives I can say. It looks nice from the outside, the mattress was decent, and I didn’t see any bugs and checkout is at noon. Which is probably the best thing about this place. However the inside is far from what I expected by the outside. Waited 10-15 minutes for someone to be at the front desk to check in. Elevators are super slow, and when walking into the room you get hit with a pretty weird smell. My guess would be the carpets need to be changed, and I think some rooms are renovated, I’m guessing mine wasn’t. Also those TVs are about 20 years old. No way to use any of your streaming apps, and they have these horrible cable boxes with very few channels. Being in Schaumburg the competition for hotels is pretty high. So to feel like I’m stepping in a room from the early 2000s seems crazy. If I’m staying around this area again, I would definitely be looking somewhere else.

good hotel, well run, great location

8.0

its been a few years since my last stay here, but its consistent. the staff are generally friendly and helpful, the breakfast staff particularly so. we always found the breakfast area clean, tidy, and well-stocked. the room itself was spacious, well-furnished, and comfortable, with a good mattress. there are often a couple of issues somewhere in the common areas, its an old building after all, but nothing to complain about. they put a larger hold on your card when you check in, but the final bill was as advertised and matched my room reservation.

Guest review

3.0

− No towels after first set. No space.

Dishonest Thieves -- don't trust them with your credit card

2.0

Watch your credit card! I paid vio.com for the room, but Hyatt House used the credit card I gave them for incidentals to double-charge. I've called twice, they say they'll fix it, but no apology and no refund.