Quality Inn & Suites Portsmouth♡

Horrible

1.0

It had four walls

− Dirty

Great place. Staff is extra friendly!

9.0

Very convenient and McDonald’s is so close

− Some things were rundown.

Guest review

1.0

The only thing that was decent was the breakfast.

− I was unsatisfied with the cleanliness and upkeep of my stay. I want a full reimbursement for how unsanitary my room was. I left a review on Google and they removed my review. I will not EVER GO BACK TO THIS ESTABLISHMENT! This was the review I left for them below, Dear Quality Inn & Suites Management, I am writing to formally report a highly unsatisfactory experience during my recent stay and to request a full reimbursement. On the evening of July 3, my brother-in-law reserved a room for my wife and me, in addition to his own booking. We also had a separate reservation for July 4 through July 5, which was transferred to the same room (Room 235) upon arrival. After settling in, we discovered serious cleanliness and maintenance issues. When we opened the pull-out futon, we found what appeared to be rat feces. Additionally, there were visible mold spores and burn holes in the bed linens. These conditions are unacceptable and pose clear health concerns. I immediately reported the issue to the front desk. The staff member on duty responded promptly and came to inspect the room herself. While I appreciate her professionalism, she was unable to relocate us due to the hotel being fully booked. To make matters worse, my brother-in-law, who had a separate room, also found rat feces in his bathroom. Furthermore, the pool was closed due to poor maintenance and lack of cleaning, along with other unspecified issues. As an independent business owner and a former guest of your establishment, I am extremely disappointed in the condition of the property and the lack of proper upkeep. This was, without question, one of the worst hotel experiences I have encountered. Given the severity of these issues, I am requesting a full reimbursement for both nights of our stay, including the room booked on our behalf by my brother-in-law. I also have photo evidence documenting the conditions of the room and would be willing to provide this upon request.

Lovely staff, poor security

6.0

Rooms were clean, however downstairs rooms are musty during the hot summer days and I had to be moved because of how damp my room was and my sheets feeling wet constantly. Upstairs room was lovely. Staff was amazing. Security wise it’s a nightmare. None of the side doors lock at all and can be opened by anyone without a key card. As a women traveling alone I felt extremely unsafe. Fortunately I had my dog with me and so I made a point to keep him with me at all times while I used the unsafe side entrances. Human trafficking is a real issue and things like this made me feel super unsafe.