Hotel Libertel Gare de l'Est Francais

Overpriced breakfast , poor hospitality but good room

8.0

Very good location close to the station and reasonable price which is ideal, metro very close by which is great for travelling around. The hotel itself is very clean and comfortable the rooms are well designed and have everything you need. Bed very comfortable. The only thing I will say is that the staff don’t greet you when you come and go, they do not really interact or acknowledge you which is quite poor and feels unwelcoming. Breakfast is very overpriced we were quite shocked at the cost and the lack of selection. We were not able to choose where we sat and ended up being moved into a tiny cramped corner. There wasn’t much selection for the cost and the food was cold within seconds of being on my plate. We chose to eat out after this as it is not worth it at all. We were downstairs at 8.30 and there was minimal food. Also found the host quite overbearing and unpolite. Unsure if we came on a bad day but it felt uncomfortable. Over all would stay again because the rooms were great, I just feel the hospitality and breakfast could be improved.

Excellent price/location/quality ratio

10.0

Very nice hotel, friendly and efficient staff. Room was small but very well organized and very clean. The breakfast lady was extremely nice and helpful!

Convenient location

8.0

We stayed here for several days in mid Jan while visiting Paris for the first time. Hotel is in a convenient location…right across street from one of the main train stations, 10 min walk from the Gare du Nord, shops, restaurants, etc. The room was clean and comfortable. We even had a small balcony to outside, but didn’t use much (Winter). The hotel staff were friendly and helpful. We would stay here again.

Dont expect even the bare minimum. Or anything really.

2.0

Unfortunately I made the mistake of booking here for my birthday. I expected a budget hotel to be able to exceed expectations ( being in the hotel industry myself I understand how hospitality works, small detail smatter ) and the bare minimum wasn't even met, so maybe i'm the issue. Paid to upgrade to nicer room, having stayed previously, I knew the rooms were very, very small, and I wanted more space as I'd be shopping, maybe even a little content creation. etc. I wanted bathrobes to relax in, and they were included in the Club Room I'd booked, so I emailed over beforehand, making sure I had a nice view, highlighting how special the trip was intended to be, my birthday and about the robes, all that stuff...took staff ages to reply, although they did. Upon check in, I asked for glasses for wine,( purchased from the supermarket next door) I was given paper cups, I said no proper glasses please, was told no!! I knew there was glasses for water dispensing and breakfast juices in the "breakfast room" I decided to take one and I was literally chased down by the guy who checked us in and yelled at in the main reception by this low grade receptionist, who also took the time to insult me under his breath thinking I didn't know French. Delightful! An older male employee asked if I was ok, I said well no, I'm humiliated, insulted and treated like a criminal over a wine glass. He said he'd bring glasses to my room, don't know why this couldn't have happened in the first place. Robes were not in the room, staff literally came to the room to check I wasn't lying about it. No iron board or iron, when I called down to request I was told you'll need to come down to main reception, I literally had no clothes on so no. I was begrudgingly sent it up. All glasses were removed from my room after the first night despite there being bottles of wine/prosecco in the room and it was obvious we were using them. Hairdryers in the room are all old fashioned affairs like using an old hoover, no handheld cheap ones to be got anywhere in the hotel, housekeeping said none were available when I asked, so bring your own unless you want to spend your whole trip drying your hair. Not even so much as a hello from staff on the desk when coming or going, one receptionist was too busy shoving a massive sandwich into her face when we went by. I politely wished her "bon Appetit" though because I'm not rude, and reminded myself why we don't eat on the front desk in the hotel I work at. mortifying from start to finish. Trains can be heard throughout the building if your a light-sleeper. Stations are literally 2 mins walk away and great access to everywhere, this is the only positive about this hotel. The elderly male employee was good at making up for his crappy colleagues insults and standards, give him more smoke breaks.

A great value of money

8.0

The whole stay was good! Staff were very friendly and helpful. The room & bathroom were very clean and spacious. A funny thing happened on the first night there: I had informed the reception team that I would like a wake up call. Then I was woken to an extremely loud voice! The first thing that came to my mind was that, wow, this hotel takes the wake up calls very seriously!! Only to realize seconds later that it was actually the fire alarm and that all the guests had to evacuate for few mns, till it was safe for us to come back to sleep! Still, my 3 nights there were good, and this hotel is a great value for money!

Amazing 10/10

8.0

Stayed at this hotel for 2 nights for the first time with my 2 friends ,bare in mind we are all young girls and we felt so comfortable during our time here and the staff were so attentive and lovely , and let us leave our bags with them when we had a later flight . The room was immaculate , clean, tidy and the beds were really comfortable, It also had a mini fridge which was really useful .It is near to a lot of areas and we were surrounded by restaurants and food and drink , there is also a supermarket right next door . Everywhere is in walking distance , or if you prefer transport - you are close to bus lines, metro lines and taxis/ubers, also directly opposite to a station . We chose an uber to get to the eiffel tower as we got there later in the evening , and it took about 20-30 mins (incl traffic and busy roads)and was a really scenic ride . The uber drivers were also very friendly. 100% recommend this hotel for anyone, great for solo , family and friend group stays .We had the most amazing 2 nights here and will definitely be back .