★★★★★ Playa Paraiso Km 3.5 Carretera A, Cozumel, MX
7.9 guest rating· 1130 reviews
About this hotel
Luxurious Caribbean Getaway
Crystal Clear Waters and Vibrant Reefs : Immerse yourself in the stunning underwater world with breathtaking reefs attracting divers from all over.
Family-Friendly Activities : From 4 swimming pools to supervised children's programs, Spanish lessons, and daily entertainment, there's something for guests of all ages.
Convenient Location : Explore Cozumel's natural beauty with easy access to marine parks and vibrant nightlife. Plus, enjoy exclusive discounts at the Royal Village Shopping Centre.
Experience the best of Cozumel at Grand Park Royal Cozumel All Inclusive.
Rooms & rates
Pick your dates — prices are live, not cached.
Run Of The House-Non Refundable
Sleeps 4 · 30 m²
Desk
Air conditioning
Private bathroom
Coffee/tea maker
Shower
<p><strong>2 Double Beds</strong></p><p>323-sq-foot room with a furnished balcony </p><br/><p><b>Entertainment</b> - 40-inch LED TV with cable channels</p><p><b>Food & Drink</b> - Coffee/tea maker, minibar (stocked with some free items), 24-hour room service, and free bottled water</p><p><b>Sleep</b> - Blackout drapes/curtains and bed sheets </p><p><b>Bathroom</b> - Private bathroom, shower, free toiletries, and towels</p><p><b>Practical</b> - Laptop-compatible safe, iron/ironing board, and desk; free cribs/infant beds available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request), fresh towels (on request), and air conditioning</p><p><b>Need to Know</b> - No rollaway/extra beds available</p><p>Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>
Deluxe Superior Ocean View
Sleeps 4 · 30 m² · 2× Double bed
Desk
Air conditioning
Private bathroom
Coffee/tea maker
Shower
<p><strong>2 Double Beds</strong></p><p>320-sq-foot room, furnished balcony with ocean views </p><br/><p><b>Entertainment</b> - 40-inch LED TV with cable channels</p><p><b>Food & Drink</b> - Coffee/tea maker, minibar (stocked with some free items), 24-hour room service, and free bottled water</p><p><b>Sleep</b> - Blackout drapes/curtains and bed sheets </p><p><b>Bathroom</b> - Private bathroom, shower, free toiletries, and towels</p><p><b>Practical</b> - Laptop-compatible safe, iron/ironing board, and desk</p><p><b>Comfort</b> - Fresh bed sheets (on request), fresh towels (on request), and air conditioning</p><p><b>Need to Know</b> - No cribs (infant beds) available</p><p>Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>
Deluxe Ocean View Double
Sleeps 4 · 29 m² · 2× Double bed
Desk
Air conditioning
Private bathroom
Coffee/tea maker
Shower
<p><strong>2 Double Beds</strong></p><p>320.2-sq-foot room, furnished balcony with ocean views </p><br/><p><b>Entertainment</b> - 40-inch LED TV with cable channels</p><p><b>Food & Drink</b> - Coffee/tea maker, minibar (stocked with some free items), 24-hour room service, and free bottled water</p><p><b>Sleep</b> - Blackout drapes/curtains and bed sheets </p><p><b>Bathroom</b> - Private bathroom, shower, free toiletries, and towels</p><p><b>Practical</b> - Laptop-compatible safe, iron/ironing board, and desk</p><p><b>Comfort</b> - Fresh bed sheets (on request), fresh towels (on request), and air conditioning</p><p><b>Need to Know</b> - No cribs (infant beds) available</p><p>Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>
Deluxe Nature View Double
Sleeps 4 · 30 m² · 2× Double bed
Desk
Air conditioning
Private bathroom
Coffee/tea maker
Shower
<p><strong>2 Double Beds</strong></p><p>320-sq-foot room, furnished balcony with garden views </p><br/><p><b>Entertainment</b> - 40-inch LED TV with cable channels</p><p><b>Food & Drink</b> - Coffee/tea maker, minibar (stocked with some free items), 24-hour room service, and free bottled water</p><p><b>Sleep</b> - Blackout drapes/curtains and bed sheets </p><p><b>Bathroom</b> - Private bathroom, shower, free toiletries, and towels</p><p><b>Practical</b> - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request), fresh towels (on request), and air conditioning</p><p><b>Accessibility</b> - Wheelchair accessible</p><p>Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>
Deluxe Nature View
Sleeps 4 · 31 m² · 2× Double bed, Extra-large double bed (Super-king size)
Desk
Air conditioning
Private bathroom
Coffee machine
Shower
This Grand Deluxe Double Room has marble floors featuring one king bed or 2 double beds, private balcony. Amenities include free internet for social media or a high-speed internet access (surcharge), 40” LED cable TV, telephone, mini-bar, coffee maker and in room safe. The marble bathroom includes a hair dryer and ironing set.
Deluxe Double Room with Sea View
Sleeps 4 · 31 m² · 2× Double bed, Extra-large double bed (Super-king size)
Desk
Air conditioning
Private bathroom
Coffee machine
Shower
The spacious double room features air conditioning, a coffee machine, a balcony with sea views as well as a private bathroom boasting a shower.
Deluxe Nature View King
Sleeps 2 · 32 m² · Extra-large double bed (Super-king size)
Desk
Air conditioning
Private bathroom
Coffee machine
Shower
The spacious double room offers air conditioning, a coffee machine, a balcony with garden views as well as a private bathroom featuring a shower. The unit offers 1 bed.
Deluxe Ocean View King
Sleeps 2 · 32 m² · Extra-large double bed (Super-king size)
Desk
Air conditioning
Private bathroom
Coffee machine
Shower
The spacious double room provides air conditioning, a coffee machine, a balcony with sea views as well as a private bathroom featuring a shower. The unit offers 1 bed.
Junior Suite
Sleeps 2 · 47 m² · Extra-large double bed (Super-king size)
Desk
Air conditioning
Private bathroom
Coffee machine
Shower
The suite provides air conditioning, a coffee machine, as well as a private bathroom featuring a shower and a hairdryer. This suite features a wardrobe, a safe deposit box, a flat-screen TV and a balcony. The unit offers 1 bed.
Family Suite
Sleeps 6 · 72 m² · 2× Double bed, Sofa bed
Desk
Air conditioning
Private bathroom
Coffee machine
Shower
The spacious suite features air conditioning, a coffee machine, a balcony with garden views as well as a private bathroom boasting a shower. The unit has 3 beds.
Amenities
WiFi available
Kids' pool
Outdoor pool
Swimming pool
Fitness center
Fitness facilities
Free Parking
Private parking
Restaurant
Bar
Snack bar
Air conditioning
Beach
Beachfront
Show all 64 amenities
Private beach area
Sun loungers or beach chairs
24-hour front desk
Tour desk
Room service
24-hour security
Non-smoking rooms
Non-smoking throughout
ATM/cash machine on site
Babysitting/child services
Car hire
Cashless payment available
CCTV in common areas
CCTV outside property
Children's playground
Cleaning standards that are effective against Coronavirus
+ Multiple pool areas+ Good staff service− Poor cleanliness− Awful food variety
Cleanliness6.6
Service9.1
Location8.6
Room Quality8.1
Amenities10.0
Value for Money7.6
Recomendado pero no para personas con movilidad reducida o que usen silla de ruedas
8.0
Me gustó la limpieza, y el servicio del personal, las camas muy cómodas
− Lo que no me gustó es que no hay facilidad para las personas con discapacidad o movilidad reducida, las sillas de ruedas no se mueven con facilidad, otra cosa que no me agradó fue que no te facilitan usar las instalaciones después de hacer check out porque tu vuelo sale más tarde
Guest review
8.0
Location and staff
− As someone who doesn’t eat read meat, I found it a little hard to get proper meals.
The games throughout the day were entertaining, the kids had a blast.
10.0
It was very fun and entertaining. Andy one of the guys in charge of the entertainment was awesome.
− Nothing everything was good.
Great place
10.0
Had a good stay, not a very large place exactly what we were looking for and not like other resorts were they are constantly chasing you to become a member.
Wonderful Staff, Clean Resort, but Better Suited for Families Than Couples
6.0
Before booking this last-minute vacation, there were two things I should have considered. We originally had different travel plans, but because Cozumel is our favorite scuba diving destination—and only a short flight from DFW—we decided to return. This was our sixth visit to the island.
First, I should have realized that this is a family-oriented resort. There is absolutely nothing wrong with that—we raised our own children and have wonderful memories of family vacations. However, now that my husband and I are in our late 50s and both have demanding jobs, we were looking for a peaceful vacation focused on scuba diving and relaxation.
Our room itself was excellent. It was spotless, well maintained, and the minibar was replenished daily with soft drinks and beer. Housekeeping did a wonderful job throughout our 11-night stay.
Unfortunately, the room next to ours was a connecting family room, and during our stay we had three different sets of neighbors. Every one of them turned out to be noisy late into the evening. I completely understand that hotels are never silent, and families should be able to enjoy their vacation. However, there is a difference between normal vacation noise and children or teenagers running, yelling, moving furniture, slamming doors, and making enough noise after 10:00 p.m. that security has to be called.
Twice I contacted the front desk around midnight because the noise had become unbearable, and security was sent. On another occasion, one of the wonderful front desk ladies personally spoke with the parents next door. Every employee we dealt with handled the situation professionally and did everything they could. My frustration is not with the staff—they were exceptional—but with the hotel's room allocation.
This hotel has nine floors. In my opinion, management could greatly improve the guest experience by designating a couple of floors as quiet, adults-oriented floors while keeping the connecting rooms for families. Connecting rooms make perfect sense for parents traveling with children, but they are far less suitable for couples seeking a relaxing vacation.
The second thing I should have considered was the length of our stay. Eleven nights was simply too long for this particular resort. Looking back, I would either have booked one week or split our vacation between two different hotels to enjoy a change of scenery and atmosphere.
The hotel itself is very clean, the grounds are beautiful, and the food is good. However, with a resort of this size, I found the three restaurants somewhat limited after staying for almost two weeks. One of the main pools was also closed for maintenance during most of our vacation and only reopened the day before we left. I don't recall seeing this mentioned before booking. In addition, one of the hotel's two main guest elevators was almost constantly out of service. We don't mind taking the stairs, but with our room on the seventh floor, we often ended up using the service elevator instead.
Despite these inconveniences, the greatest asset of this hotel is its staff. Every single employee we encountered—from the front desk to housekeeping, the restaurant staff, bartenders, and maintenance personnel—was incredibly friendly, welcoming, and eager to help. They truly deserve recognition. I also have to give a special thank you to the ladies working in the little café. They made the best coffee in the resort and greeted us every morning with genuine warmth and kindness. They were simply wonderful.
Overall, we still had a nice vacation because we spent most of our days scuba diving around the beautiful reefs of Cozumel, and discovering places old and new. However, we have decided that our future trips to the island will likely be in an Airbnb or vacation rental rather than a hotel.
For families, I believe this resort can be a great choice. For couples looking for peace, quiet, and a truly relaxing getaway, I would personally recommend looking elsewhere—perhaps an adults-only resort. Unfortunately, this hotel just wasn't the right fit for what we were hoping to find.
Great place, solid value!
10.0
Love the location and layout of the property. Very friendly employees, good food. Great pools and good beach access to snorkel.
Good to know
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
The Grand Park Royal Cozumel offers direct access to the Royal Village Shopping Centre, and guests receive special discounts when showing their wristband in shops.
Reservation required (some restaurants). Service for guest over 12 years old (some restaurants). Dress code lunch: Sleeves shirt for men and dry clothes for all guests. Dress code dinner: Gentlemen: Long pants, sleeves shirt and close-toed shoes.
Maximum occupancy in the room: 4 people. Maximum 5 reservations with the same guest name.
Term and conditions apply, please check the policy section.
›Parking
Free private parking is possible on site (reservation is not needed).
›Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
›Children and extra bed policy
Children of any age are allowed.
You haven't added any cots.
You haven't added any extra beds.
›Internet
WiFi is available in public areas and is free of charge.
