Extended Stay America Suites Boston Westborough East Main St♡

Ya get what ya pay for; but improve staff communication

4.0

They definitely have minimal staff and accommodations, expected with how inexpensive it is; but the real annoying part was we checked in and the gentleman offered us a late checkout of 12pm; we didn’t even ask for it but were very excited since I’m pregnant and wanted to not rush out. But then the next day we get attitude from the woman at the front desk saying “that’s not really something we do” and when we said it was offered to us by Brad she said “well I’m sure it was” as if Brad isn’t a good employee. He seemed nice and accommodating to us! Anyway it was an OK stay, you get what you pay for, but the staff have to have consistency. Brad is great!

Guest review

2.0

We had late flight and drive to then no one was there to check us in for 15 minutes. Then the key he made wouldnt work. Then we checked for bed bugs and although we didnt see any. Mattress was dirty crumbs and flakes on it. Had no mattress protector. Had a hair tie under the sheeta on the mattress. We ended up leaving and finding another hotel. It was late and i should.of tried to get refund. But needed to get another room at 2am

Guest review

10.0

Is super quiet

Guest review

4.0

Clean better rooms, not smoking is not smoking the room smell cigarettes, poor breakfast, the sofa very bad , very old , rooms smells bad

Guest review

8.0

Room was clean. It was a suite but you need to get the kitchen equipment from main desk. We did not use them. Microwave was broken. Told front desk who promised to put another one in the room, but did not. Staff was friendly. Breakfast is limited and referred to as grab and go.

Guest review

6.0

This was an adequate stay. Disappointed by the breakfast as it was just muffins and granola bars. No sheets in our room for the pull out couch. Everything was pretty clean, just run down looking.