Indian Palms Country Club♡

STAY AT YOUR OWN RISK!

2.0

This place definitely does not even deserve one star! But I'm forced to leave one star in order to leave a review. This dump is THEE worst place we have ever stayed at. We tried to find other accommodations near by but because of the holiday weekend, we were out of luck. We had planned a get away with another couple to relax, enjoy the pool and bbq. Boy were we in for a surprise! We were drawn to the place because of the pictures on the website. And because it's in a gated country club resort. That website is extremely misleading!! We were given rooms on the second floor. As the husbands were getting our luggage out of our car, me and my other family member decided to take a look at the pool area from the second floor. As we look down, a gentleman was rolling up a hose for cleaning the pool. He immediately says to us "are you the ones that complained?" in a rude tone. We told him "no, we just got here" and he tells us "well I can't perform miracles". The pool was STILL DIRTY!!! We walked to our rooms and gave him the benefit of the doubt thinking he just wasn't done cleaning it. My husband opened our room door and it was extremely hot inside. My family members were right next door and their room was cool because the AC unit was on. So we hung out for a bit in their room. The room was run down, the bathroom was dirty and the shower had mold around the bottom. We decided to check our bathroom next door. The toilet was disgustingly gross. It had mold all over it. The shower was just as bad. Please see pictures below. I told my husband that I was in no way going to use that toilet as it looked like it hadn't been cleaned in months!!! The guys went to the office to find out about changing rooms. The manager was extremely rude! She just didn't want to hear it. She offered us a free drink!!!! When my husband said no she then offered him a free meal!!! Again he refused and said we would not even sit on the toilet. She then offered him two additional rooms to look at. But when the reservation was made online, we were given a statement that said 'you just booked the last room'. VERY MISLEADING!!!! We took the better of those two rooms offered. That room was just as bad! I've attached pictures of the blow dryer in the room along with a video of the bathroom ceiling fan every time it was turned on, that's the noise we had to hear. The water in the bathroom sink would take forever to go down, see video. On to the outside pool area. I've attached pictures of the bbq that was disgustingly dirty. We would NEVER put anything we were going to eat on that. Along with the outside furniture and lounge chairs. I wouldn't even feed my animals on that table or have them sit on those chairs. Look at the jacuzzi and pool filters. They haven't been cleaned in months. Both pool and jacuzzi were filthy!! This was after my husband complained about our room and the pool area. Another gentleman rushed over to clean the pool and furniture along with the bbq. I don't know what he cleaned with but we're sure it wasn't with chemicals or cleaning supplies. They were all still filthy! We ended up having to find things to do outside of the hotel resort grounds. When we returned back for the night, we were locked out of our room! My husband had to walk down to the security gate and a security guard had to come open our door and told us we would need to go back to the office in the morning when they opened to get new key cards. Worse hotel we have ever been to!! Never again!! Doesn't even deserve one star. I could go on even more but I'm getting frustrated and grossed out all over again. And to the manager, learn some manners if you're in a management position.

Subpar for this to be a country club

4.0

It was close to our event

− Confusing to navigate. Staff act like guess are invisible. They never answer their phones. Door was broken. Ants. Trash under the bed.

Would stay again

9.0

So close to Stagecoach

− There was no cleaning service. We had to go to the office to get clean towels and toilet paper. But other than that the stay was fantastic.

Buyer be ware

5.0

We were there for stagecoach it was really close and that's the only thing that was good. The pool was small & gross looking the jacuzzi did not look safe to get into. And the price was the only reason why I booked.

− There was no amenities like coffee maker. No ice machine on the floor you had to go to the bar which was a 5min walk. Poor maintenance of the grounds. No blankets on the beds just sheets. The TV didn't work at all. We didn't bother to ask because of everything else on the property we just knew nothing was going to be done.