Bangkok Hotel Lotus Sukhumvit 33

Unprofessional – Hotel Closed With No Notice

2.0

We booked this hotel directly through their official website in August for two stays during our Thailand trip (Nov 1–3 and Nov 9–11). After a 13-hour flight, we took an hour-long Grab ride to the property, only to find the entire hotel closed, driveway blocked, and a security guard showing us a printed notice on a clipboard stating the hotel closed September 8 for renovations and rebranding. Even our driver was shocked and confused. This hotel never sent us a single email, message, or notification that they were shutting down for renovations. So they closed after we booked, never informed their paying guests, took our money, and simply expected people to show up to a locked gate? To make it worse, a lady from inside the building came out and told us to “try Booking.com for a refund,” even though we booked directly with them. Completely irresponsible and unprofessional. Because of their incompetence, we were stranded in the rain with our suitcases, walking to five different hotels, all fully booked and left scrambling to find last-minute accommodations during Thailand's peak season. We emailed the hotel immediately that day to request refund for both of our reservations. They didn’t reply until November 11, the very end of our trip. Their response? A copy-and-paste email starting with “Dear Valued Guests, warm greetings…” followed by a long paragraph thanking us for our “continued trust and support” and saying the hotel had been closed since September for renovations. THE SAME NOTICE THE SECURITY GUARD HAD US READ. No explanation for why they never notified upcoming reservations. No responsibility taken. No urgency. And now that everyone is posting Google reviews about their recent experiences, they have since turned off their posting! Shocking! This was hands down one of the most unprofessional, inconsiderate, and poorly managed hotel experiences I’ve ever encountered. Even if they reopen under new management or a new name, I would avoid this place at all costs. Seek accommodations at the Holiday Inn if you’re staying in Sukhumvit area. They took us in right away.

Terrible, nil communications, no refund - they're happy to leave booked customers in the lurch

2.0

I booked in late July 2025 - and paid in-full - for a mid-Sept 2025 4-night stay. On 8 Sept 2025, I received an email saying the hotel was rebranding but "You don’t need to do anything... Everything about your booking and the address of the property remains the same". This was untrue, as I discovered on arrival. Given the above email, we arrived assuming the hotel was open - but it wasnt - see pics. This left us stranded at 10pm at night having to pay extra for a late booking elsewhere. The owners obviously dont have much concern for customer experience. We were left in the lurch, financially and logistically. I would avoid this hotel at all costs. A considerate hotel would have emailed customers saying the hotel was closed and refund us beforehand - so we could book elsewhere. But they didn't have the decency to do this. We have never even been contacted by the hotel afterward and never received a refund from them or any compensation. Booking.com did refund us however. It is not clear why the hotel failed to respond to multiple web chat and email enquiries, before and after arrival. Why couldn't they even respond? Very very disappointed. AVOID.

Guest review

2.0

I didn't really want to rate this place 1 star. Unfortunately, it was like a situation that I wish no one would experience. Disclaimer: I received a full refund from Expedia and some compensation. We arrived on September 15th at midnight and are hoping to check in (check-in counter is open 24 hrs. as per the reservation details) and are very excited about this place plus I was extremely exhausted from a 23 hrs. long flight. In front of the hotel was so dark and didn't have any light and no signs..We thought we went to the wrong place. I spotted 2 people who I assumed to be security guards sitting in the dark in front of the door.. I showed them my booking for 4 days 3 nights with a prepaid amount.. One of them said..ohh! this place is not open for anyone to stay in, it is temporarily closed and under renovation..I was shocked and asked when the renovation happened.. They said a week ago, I booked this place a month before my arrival date and there was no one ever contacted me to let me know about this situation or to prepare me to book a new place to stay, I was so disappointed, exhausted, and at that time it was very difficult to find a new place to stay for 4 of us This review is neither for a discredit of the hotel nor Expedia, However, this review is for travelers who book a place (any place) in advance, pls save yourself from a situation like this, call them to make sure that your room is ready to stay in, and that the hotel exists.. Don't be like me :(

Guest review

10.0

Excelente locación muy limpio, desayuno con varias opciones lo recomiendo

Guest review

10.0

All good convenient

Guest review

10.0

Old but very well maintained! No complaints whatsoever! Clean rooms, beautiful and large lobby with place to sit and relax and love the vibe. Super convenient and centrally located. Walking distance to everything!