Homewood Suites by Hilton Mahwah♡

Location great for us, Bathroom awkward location.

1.0

Breakfast was nice. Did not see much else. Chose for location. Staff was lovely. Lobby and area around pleasing.

− One major issue with our suite was the bathroom layout. The bathroom was located directly in the middle of the suite, between the bedroom and the kitchen/living area. Whenever someone needed to use the toilet, they had to close the bedroom door for privacy, which essentially trapped anyone inside the bedroom. At the same time, the door leading to the kitchen/living area also had to be closed because the bathroom opened directly into both spaces. This design made using the bathroom extremely awkward and uncomfortable, especially for a family. It offered very little privacy and made something as simple as using the restroom inconvenient for everyone in the suite.

In dire need of a renovation

4.0

I have stayed at this hotel numerous times and this is my first time writing a review. I’m not sure how this hotel gets such high marks when it is completely outdated. The rooms seem to have the original furniture from 25 years ago when it opened. The couches feel gross and the chairs are stained. While I think housekeeping does a great job, the tiredness of the rooms just gives off an icky feel. The toilets here flush slowly and often clog. On my last stay my toilet clogged so I went downstairs to use the toilets by the bathroom and both were clogged. Even outside the rooms the tiredness shows in the hallways where the floors are uneven and there are depressions you notice when walking that are actually a safety hazard. In the hallways on the third floor the ceiling tiles look to be in terrible shape and are uneven and look like they could fall at anytime. On this particular stay the fire alarm went off before 8am because it was being tested. This should certainly be done at a later hour as it woke my toddler. At breakfast on 2 days there was no regular coffee left and the staff said it would be 15 minutes for new coffee. That just seems like something that should be readily available. Also, I noticed that the make your own waffles was only available on the weekends whereas before it was available each day of my stay. I will say that the staff here is generally super nice. However, do not expect any wiggle room on a late checkout even for Diamond members as they will say the hotel is sold out (all I wanted was 12pm instead of 11am). This is easily checked on the Hilton app where I can see at least 9 rooms available for the coming night, including the exact room type I was staying in. I don’t appreciate being lied too. The Hampton Inn down the road is currently being fully renovated and once completed it will clearly be the place to stay. I only hope the Homewood Suites takes a similar path and renovates this tired property. If it does then it would be the premier place to stay in Mahwah once again.

Great suite rooms for a family 👍

8.0

Location was wonderful, friendly staff, and nice property.

8.0

The property was nice.

− A bug (slow moving roach) was in the bathroom. I was able to take a picture. Husband took care of “it”.

Good place for families.

9.0

The place was pretty clean and the staff were obliging.

− We were in the 1st floor and could hear the roof creaking when people in the second floor were walking around. The air conditioner was very noisy and irritating.

Guest review

10.0

Location, amenities and very courteous staff.

− I will bring my own pillows next time.I will be back!