Mt Hood Oregon Resort, BW Premier Collection♡

Recommended

10.0

Beautiful place and the resort is amazing! Good location, great price, cool rooms and really kind service. Will definitely go back.

Relaxing / friendly visit

8.0

Peaceful setting, friendly , loved the holiday decor, relaxing restaurant atmosphere. Being an animal parent i like how dog friendly they are even have a stick station at there pet building!

Hit and Miss

8.0

We stayed at the Mt. Hood resort for 4 nights with our two small children and mini schnauzer. Fall at Mt. Hood is beautiful. The location was perfect. It was only a few minutes from Welches where there is a nice grocery store and a variety of restaurants. There are 2 restaurants on the resort property as well which are in walking distance. Unfortunately, we found that out by walking to Mallards for dinner after our Jeep broke down. The food hit the spot, the music was nice and the service was great! The room was a bit outdated, but we chalked it up to the rustic charm of the forest. We had a squeaky door and the dog area had some dog poop that was not picked up by the precious guests. Once we brought that to the hotels attention, they fixed the door and cleaned the dog area. When our car broke down, we were stranded in the rain in Sandy with the kids and dog and called the hotel for options to get back to the resort. The concierge who answered the phone was unhelpful and told us to get a hotel in Sandy, despite having already had been there for 2 days, all of our belongings were at the hotel and we didn't have a way to get to another hotel either. She also declined assisting us with taxi recommendations as Uber and Lyft did not have cars there. She said there was a shuttle, but that it would not pick us up, we had to walk miles across town to get there in the next 30 minutes. We were extremely disappointed in the customer service. After a couple hours of waiting and some sheer luck, an Uber driver from Portland accepted the ride and drove us back to the resort. We expressed our grievances to the hotel after the stay and the manager Christopher was kind, communicative and supportive. He rectified our negative experience with a discount and offered a discount on a future stay to make up for the shortcomings. Our vacation could use a redo and we look forward to staying at the Mt. Hood Oregon Resort again.

No hospitality here

2.0

We will not be staying here again. We booked this place because of the pool and being near Mt. Hood. The kids were looking forward to swimming a lot every day. We were told before booking the pool was 90°. It definitely was not. The pool was too cold to swim more than a few minutes in. When we talked to the staff about it, we were told just to swim in the hot tub instead. Our car broke down in Sandy and needed to be towed. We called the front desk as we were stranded on Hwy 26 with two small children and a small dog. I could not find any taxis, Uber and Lyft did not have drivers, and I didn't have any way to get anywhere. The front desk said there is a shuttle, but that the shuttle would not come get us, we had to go to it. If I could have gotten to the shuttle, I would have been able to get to the hotel.... Again, stranded. Then the hotel staff suggested I stay at the Best Western in Sandy.... I've paid to stay at your hotel and am your guest. Could someone come get us or could you arrange a taxi? No. We had already checked in and stayed at the hotel for 2 days and had 2 more days in our stay when we were told to go to another hotel instead of offered a shuttle service or even a phone number to a taxi. All of our belongings were in our room and our room was paid for. Great customer service.... Finally after 3 hours an Uber driver accepted the request and came from Portland to take us back to the hotel. The room was dirty, old and outdated. The lawn outback was covered in dog poo. The TV didn't work and door was squeaky. We got maid service the first day but not the second. They did fix the squeaky door and TV.upon request.

Guest review

10.0

Great room with a fireplace , spacious! No elevator for the 2nd floor. GPS took us to the golf course. We had to call the front desk to find out where we had to go.

Guest review

8.0

Everything was great -- clean, beautiful woodsy grounds. My only complaint is that there was no remote for the tv in the room. It took about an hour for a staff person to come with a replacement, and then that one did not work. The staff offered a differrent room, which I took, a lovely upgrade. While I appreciate that, it also meant gathering up all my belongings and moving, Also it seems the venue was understaffed, with only one person attending to such matters . That being said, the person who helped me was very friendly, took my complaint seriously, and followed thru with the upgraded room.