Hyatt Regency Coconut Point Resort & Spa Near Naples♡

Tons of fun had by all!

9.0

Breakfast was five star. Food by the pools was excellent as well. However, dinner at Tarpon Bay and Tanglewoods need major improvement.

− Dinner options. Only good food was in the bar area.

not worth the $

6.0

the costs and fees for this hotel are not worth the value. it is a very nice hotel but nothing that makes it a unique experience

Dont go - there are better places in the surrounding areas.

4.0

Better get up early for your sunbeds otherwise you are screwed! Its like being on a cruise ship but worse Wouldnt rush back

It's decent

6.0

The amenities and the pool area were very nice. I enjoyed getting the boat shuttle to the beach; however, since you need a room number to make a reservation, it was hard to do because by the time I checked in, everything was full. Luckily, the manager was able to get us a reservation. I think the rooms are outdated and need an update. The bed was extremely uncomfortable. The food was average at best. I couldn't really see the fireworks from the hotel, which was disappointing. Overall, it was a decent stay, but it did not live up to my expectations based on how much I paid.

Wonderful experience with my family

10.0

There were many things to do. Many activities for the kids, everybody was very nice. The beach and the transportation to get there was amazing. We got to see a dolphin. The food was very good specially the breakfast. Very good Customer Service. They think of every detail.

− I think housekeeping has to do a better job. The area underneath the TV was very dusty and dirty. As well as the bathroom and inside the closet, they have to dust all the lamps, they have to do a better cleaning job.

Terrible experience

2.0

I had high expectations for Hyatt Regency Coconut Point because the property itself is absolutely beautiful. Unfortunately, the service completely ruined our stay. When we arrived, we had to wait over an hour while maintenance tried to fix our room door. After all that time, the door still wasn’t working. I spoke with a manager, who responded with an attitude instead of trying to make things right. We were finally moved to another room over an hour later, only to discover that the TV didn’t work there either. We reported it, and the staff showed little to no concern. The resort has amazing amenities and is a gorgeous place to visit, but the customer service was incredibly disappointing. Many of the younger staff members came across as rude, unprofessional, and uninterested in helping guests. A luxury resort should provide a luxury level of service, and unfortunately, this experience fell far short of that expectation. I hope management focuses on improving customer service because the property deserves a staff that matches the quality of the resort.