Holiday Inn Express & Suites Santa Clara by IHG

This was an adequate place with bad outlets. Pretty much what I would expect with a chain hotel except the bad outlets.

7.0

The room was big, the hotel easy to get in and out of with good parking.

− We ended up in a room with 2 queens because they were out of king rooms. There was only one table between the beds with outlets and lamps. This means the person on the other side of the bed couldn’t read in bed or have electronics. There was a desk but only 2 outlets nearby and one had the desk lamp and the other had the television. The room was pretty corporate looking. A lot of food for breakfast but spongy eggs and the little cinnamon rolls has a strange taste. My husband wondered how they could find oranges that tasteless in California.

不要住這家飯店

2.0

旅館地點離此次會議中心相當近

− 行政作業一蹋糊塗，入住前已付清加購的早餐費用且多次去電確認，但仍在入住後遭三度收取費用；櫃檯工作人員全是印度人，英語程度不佳又超級不靈光。訂房時即勾選需要收據，退房已經三週仍未收到收據。建議切勿透過booking.com訂房，這個平台只顧賺錢，根本不提供協助，任何問題一律請旅客自行聯絡旅館，真是太離鋪了！

Overall comfortable stay. Staff friendky and lots of parking available

8.0

Clean, convenient to location needed to be at

− Not enough electrical plug ins available. Alarm clock cord coming out of socket. Not enough towels and shower pressure was low.

Guest review

3.0

早餐還不錯

− 原預訂時每房入住一人，後改為兩人，四晚必須補付80美金。我為此打過國際電話 5次去洽詢，結果重複刷我的信用卡三次，還要求入住旅客也提供信用卡擔保。工作人員彼此不交接工作，離譜到了極點。

For the money we paid this hotel was not worth it. 199.00 for one night was outrageous!

5.0

Breakfast was good.

− First impression of the hotel was the very strong smell of pinesol in the lobby. Not good The staff was pleasant. We didn't use any of the facilities other than the morning breakfast. That was good. For what we paid. 199.00 for one night I expected a little nicer hotel. We were ground floor & person above us kept us up late. Then the person next door did the same. 10pm & could hear staff talking real loud in the lobby. Don't expect a good night sleep.